Bazoo Reviews 

734
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the eco-friendly bamboo products, noting that the toilet rolls and kitchen towels are remarkably soft, exceptionally strong, and designed to last a long time. Consumers also appreciate the simple and intuitive website, which makes managing ongoing subscriptions, choosing pretty wrapped designs, and adjusting delivery schedules completely hassle-free. However, some customers also noted occasional delivery hiccups, mentioning that parcels occasionally went missing or faced transit delays when handled by specific external couriers. Reviewers mentioned that although support teams quickly resolved these problems by sending prompt replacements, experiencing shipping issues can still be inconvenient for buyers.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction with the soft, long-lasting... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful support people and... See more

Delivery service

Users describe positive interactions with delivery service, noting that ordering is easy and shipments are... See more

Order

Consumers find order to be positive, highlighting that the process is generally reliable and easy to manage.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer care is fantastic. We have used the toilet rolls for a while and love them - so soft. We have now also started using the kitchen rolls! We had a free trial pack of washing sheets and despite... See more

Rated 5 out of 5 stars

I have been using Bazoo for toilet paper and kitchen towel for quite some time now and I can 100% recommend them, They send out an email to let you know when your next delivery is due and you get the... See more

Rated 5 out of 5 stars

Had regular deliveries for a while now and no issues. Good quality product, however last delivery had taken a while so I contacted customer service and had a reply promptly which resolved the issue.... See more

Rated 5 out of 5 stars

We subscribe for toilet rolls, kitchen rolls and washer sheets. All are excellent quality and I love how easy the website is. The fact that you can change dates is especially helpful. I definitely wou... See more


Company details

  1. Bathroom Supply Shop

Written by the company

The UK’s most sustainable household products, made with the planet in mind. Our bathroom and cleaning range has expanded quickly as our customers enjoy our high quality products which help reduce plastic and safeguard our planet. We are a small UK based company and help protect 100 m2 of endangered habitat for every box sold. Thank you for your support!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

734 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.7

All reviews

(734)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Item not received was reported and immediately an answer was provided that a replacement would be sent as a priority. Excellent service.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Good product

A good product and good value, staff always responsive If you need to vary the delivery dates. I recommend buying toilet rolls in this way.

3 November 2025
Unprompted review
Rated 2 out of 5 stars

I inadvertently set up a subscription…

I inadvertently set up a subscription for washing detergent and am unable to cancel it. I was unable to do this by following the link so contacted them directly. This has happened three times now! Each time they assure me it is cancelled and then I receive an email telling me my subscription will follow. It is a shame that their customer service is so lacking as I like their products, especially the toilet rolls. This has totally put me off using or recommending the company.

29 October 2025
Unprompted review
Bazoo logo

Reply from Bazoo

We’re sorry to hear that you’ve been left feeling this way, and we genuinely appreciate that you’ve enjoyed our products, particularly our toilet rolls.

We’ve reviewed the history of your case, and when you first contacted us about cancelling your washing detergent subscription, we resolved the issue and provided instructions on how subscriptions can be managed directly through the online customer portal. We provide these instructions so customers have full control over their subscriptions and can make changes, including cancellations, whenever they need to.

After we sent those instructions, we didn’t receive any further response from you, so we understood that everything had been resolved. We’re always happy to help customers directly if they’re unable to make changes through the portal — simply letting us know that you’re having difficulty is enough for us to step in and cancel or amend the subscription for you.

We’re sorry that this situation has caused frustration, but we do want to clarify that we did respond and provide assistance when you initially contacted us. If you contact us again regarding the subscription, we’ll of course be happy to ensure it is cancelled and that no further orders are processed.

We’re disappointed to hear that this experience has changed your view of us, but we do appreciate your feedback and will continue looking at ways to make managing subscriptions as straightforward as possible. Thank you.

Rated 5 out of 5 stars

Excellent company

We have been using Bazoo for a while now, and can thoroughly recommend the loo paper. It does what it needs to with comfort and the rolls last a good time.

The ordering and delivery works very well in the main, we only had one delivery hiccup a few months ago, which was quickly sorted out. This is a small company but they are very invested and have a great passion to reduce the use of paper from trees. Well done! 😊

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Great company, great products.

High quality products, ethically produced. Love the colourful, recyclable packaging.
Easy to manage delivery days according to which products I need and to choose a delivery day that suits me. Would highly recommend this company.

19 October 2025
Unprompted review
Rated 5 out of 5 stars

We can make a difference

Great product
Good for the environment
Happy with my purchase
Would certainly purchase in the future.
What is there not to like.
Also it makes me feel I am making a difference

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, great ethos, really good products.
Any issues are dealt with fast, with excellent communication and speedy resolutions. Will continue to buy products and recommend.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant toilet roll

Brilliant toilet roll. Sustainable and supports a cause I feel strongly about. It’s brilliant quality too. I do also get the kitchen roll which seems to have changed a bit and isn’t as absorbent as it was before but still very good. I am a happy customer and happy to recommend these products.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Strong and gentle!

First, the toilet paper is strong and doesn't dissolve in your hands! It's also soft and doesn't cause any allergic reaction. Each roll lasts for ages, so long in fact, that we have asked to skip a delivery more than once, and there have been no grumbles from the company. Highly recommended. And it's good for the environment. What's not to like?

11 October 2025
Unprompted review
Rated 4 out of 5 stars

Good

Good, strong, stuff that lasts well, free delivery, vfm; worth the subscription.

2 October 2025
Unprompted review
Rated 3 out of 5 stars

Time too short

There wasn't enough time to edit my order and before I was ready it was out for delivery. I really didn't need it so soon and would have added face tissue and kitchen roll if I had got to it in time. There needs to be more options for delivery gaps and more time to edit order.

24 September 2025
Rated 5 out of 5 stars

Longest toilet rolls!!

I’ve been using Bazoo for a while now, I love the fact that they are made from bamboo and are not bleached. They are super long. I have to edit my delivery as they last for ages and 1 box last about 3 months (2 people) also, the convenience of them being delivered to your door. I would highly recommend to anyone.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Great product

Great product! The only downside (for them) is that the loo rolls last forever compared to store bought ones 😅

I’ve also found their detergent sheets are really good for washing towels. No residue and keeps the fabric soft.

12 September 2025
Unprompted review

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