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Rated 1 out of 5 stars

Buyer beware. This app is filled with scammers and you are not required to have a verified profile. I have attempted multiple times to cancel the automatic renewal and get an error message forcing m... See more

Rated 1 out of 5 stars

Terrible! I joined with a premium subscription and within a couple of days my account was “on hold temporarily” and I was completely unable to log in or access it. I submitted multiple support request... See more

Rated 2 out of 5 stars

I signed up for the free trial of HER which was fine. I forgot to cancel my subscription so was charged £24.99 which is also fine. What is NOT fine is that, I cancelled my subscription so that... See more

Rated 1 out of 5 stars

Hi i had a very bad experience in her app there most of scammers use fake profiles and crypto currency. they use mostly Asian singapore and Bangkok girls. if you asking where are you from all girls ha... See more

Company details

  1. Dating service
  2. also in
  3. Adult Dating Service

Information provided by various external sources

Her, formerly Dattch, is a geosocial networking app geared towards lesbian, queer, bisexual and bicurious women and non-binary people.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

50 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.3

All reviews

(50)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Buggy, no support

Tired of DMing and emailing support for nothing to change. They will take your money and expect you to use a broken app where all the profiles are fake or inactive. I've used it in 3 huge cities and you start to see the trends of all the fakes. Can't believe they won't refund me - absolute waste of time. Better off on Feeld or Okcupid for queer women

8 March 2024
Unprompted review
Rated 1 out of 5 stars

Since were censoring reviews in the App Store

This app has been a disappointment since it was created. There was a feature where you could report straight people or fake profiles on the app. I don’t see what the point of including that feature was when you offer the option for people who identify as straight on the app. It was marketed towards queer women, but I was seeing men on the app, and no I’m not talking about transgenders. Cis straight men, also straight women and scammers. The other features of the app are lacking and the subscription price is ridiculous. The developer, Robyn Exton, has also displayed disgusting behavior on social media. Regarding her responses to users, no the her app is not for me and I deleted it.

6 January 2024
Unprompted review
Rated 1 out of 5 stars

They keep banning my new account for no reason!

I would definitely not recommend downloading this app because of very bad customer service 👎 They're not helpful at all, they literally ignore you. And especially if you eventually wanna delete your account then they flag your phone/number or whatever permanently so that whenever you try to create a new profile again at a later time you'll get immediately banned for no reason as if it's a punishment for deleting it in the first place. So when you try to contact them about the ban they tell you to send a picture of yourself holding a piece of paper with today's date and you send them the picture but then you get no reply back, first after 2 weeks just to tell you that "the files are corrupt". I have even asked them to delete my account if they won't help me but still no response. DO NOT DOWNLOAD THIS APP AT ALL!

8 October 2023
Unprompted review
Rated 1 out of 5 stars

Shame there isn't an option to give no stars

Joined up and was told my profile needed to be verified which took nearly two weeks and many emails from me. Customer service extremely slow and unhelpful and seemingly only able to answer one email a day. Despite paying a subscription the app never worked properly, when I did get a reply from customer service this was 'always being looked into'. I was then told Her would get back to me after I sent loads of screen shots of the issues I was having and they were going to talk to the app developers. In the end I got sick of emailing and getting no response so I threw in the towel and asked Apple for my money back (had to pay subscription through Apple). About 3 months later I got an email from Her customer service asking if I was still having problems.
That was the only good thing about my experience I asked apple for my subscription money back as the app did not work - there was no argument and I had the money back in my credit card in about 5 days.

31 May 2022
Unprompted review
Rated 1 out of 5 stars

My account has been frozen multiple…

My account has been frozen multiple times for all kinds of BS reasons.
First one was just me cosplaying Harley Quinn and sharing a photo on multiple communities, second time I was never given a reason.

Girls who I liked and who were in my city never messaged me, only those who were thousands of miles away.

Even though the app had a lot of choices, it should be free.

26 May 2021
Unprompted review
Rated 1 out of 5 stars

Very vague dating site

Very vague dating site.
You can join with just photos. There is no need to write any information about yourself. Basic information must be mandatory, how are you supposed to know what ‘sexuality’ you are communicating with? People do have preferences about these things.
The mileage distances could not be more inaccurate. Specify you want someone within 20 miles and you will get people 100 miles away. What’s the point in that!
Terrible site for dating.

8 April 2020
Unprompted review
Show reviews in all languages. (50 reviews)

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