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Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their high quality, often describing them as a "game changer" for those managing dietary restrictions like diabetes or following a low-carb diet. Many people appreciate the taste and texture of the bread, wraps, and other items, finding them to be excellent substitutes for traditional bread products. The delivery service is also frequently highlighted as quick and reliable, with orders often arriving earlier than expected. However, some customers also noted that the price of the products is quite steep, with a few feeling that the quality did not always match the cost. There were occasional reports of products arriving moldy or having an unpalatable taste and rubbery texture, leading to dissatisfaction for some. Additionally, a few people expressed concerns about the presence of certain additives in the products.

What people talk about most

Product

Users describe positive interactions with the product. Many customers praise the taste and quality of the... See more

Quality

Reviewers highlight positive aspects of quality. Many consumers praise the products for being tasty, filling,... See more

Price

Consumers find price to be ambiguous. Many reviewers consider the products expensive, citing examples like... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express satisfaction, praising the ease... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many praise the speed of delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m a long term customer and impressed with the quality and service. The seeded brown bread is amazing, however, just some positive criticism, I personally find the white bread products could do with... See more

Company replied

Rated 5 out of 5 stars

Whilst dieting I have 2 seeded sandwiches a day with either cheese and onion or tuna and sweetcorn fillers from local supermarkets and find them lovely filling meals which have included 300 ml of fr... See more

Company replied

Rated 5 out of 5 stars

Absolutely love all the Heylo products from the brown nutty bread, bagels, wraps, granola and my particular favourite the cinnamon & raison bread which tastes like hot cross buns all year round! Keeps... See more

Company replied

Rated 5 out of 5 stars

Am now on my 3rd order of the seeded and white bread which has been revolutionary as a newly diagnosed type 2 diabetic.. no spikes, just amazing flavour & texture. ALS just received the raised & cinna... See more

Company replied


Company details

  1. Health food shop
  2. Bakery

Written by the company

Welcome to Heylo - where baked goods and low-carb living finally come together in a satisfyingly delicious way. We’re a team of passionate low-carbers and foodies working together to create tasty low-carb and keto products, so that you can enjoy your favourite baked goods – while achieving your nutritional goals. We care about each and every customer's journey with us and welcome feedback that helps us improve. Our dedicated customer service team will always do their best to help, and we aim to answer customers’ queries within 24 hours (but it’s usually much quicker than this). Please feel free to get in touch!


Contact info

4.1

Great

TrustScore 4 out of 5

204 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I love this bread

I love this bread, it's had an amazing impact on.my health.

1 July 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi, It makes our day to hear this! It's exactly what HeyLO! is here to do! Thanks so much for sharing x

Rated 5 out of 5 stars

I can still eat bread with no problems even with T2 diabetes

I'm a T2 diabetic so being able to have bread products which don't spike my blood sugar is amazing! Yes, they are expensive compared to the usual loaves of bread you get from shops but the ingredients in Heylo's products are so much more expensive - I know as I've tried to make my own low carb bread in the past and spent a small fortune on ingredients, the cost for each loaf was way more than Heylo charge and to be honest mine were pants LOL but theirs is just like proper bread!! Heylo have a fabulous range of products, their seeded loaf is the best and only 0.3g of carbs per 30g slice compared to a whopping 14.1g for a 32g slice of lightly seeded bread from a well known market leader.

Having diabetes, I have to be so careful with my blood sugar, Heylo products mean I can still have nice tasty things to eat without the worry. I now have a subscription for seeded loaves, bagels and wraps. I pop them in the freezer when they arrive and just take out what I need each day. I can't recommend these products enough.

I did have an issue once when the bagels were first released just over a year ago but this was quickly resolved and a fresh pack was sent to me so I don't understand the negative reviews I've read. In my experience, Heylo's customer service has been second to none.

17 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Your feedback is wonderful to hear - thanks so much! We're so happy that HeyLO! goodies are making a difference on your journey. x

Rated 5 out of 5 stars

Bread and nibbles that taste great which ARE low carb!!

The bread arrived the next day and it tastes great, my husband even thinks that it tastes ok, now that’s saying something!! It’s oh so good to be able to have a price of toast knowing that it’s only 0.3 grams of carb, plus it tastes great!!
The pizza bases are brill too, plus you can use them as a naan bread, or what ever you want to use it for, it’s up to you!! Heylo has oh so helped my keto journey!!

11 October 2024
Unprompted review
Heylo logo

Reply from Heylo

It's lovely to hear that HeyLO! has been a help to your low-carb journey. Thanks so much for sharing x

Rated 5 out of 5 stars

Been buying these products for a year

Been buying these products for a year, and based on the significantly lower carbs per item, they’re very good overall. Tastes differ, we have tried pretty much the whole range, and with one exception (the brownies), we’ve been really impressed. Look, yes, it is pricey, but on lower carb diet, we tend to eat less ‘bread’ etc anyway, so not going through a 1.50 loaf every three days, and making a 4.50 last maybe 2, that does make it more ‘affordable’.
The highlights for us are the seeded bread and rolls, followed by the new tortilla wraps. We cannot tell them from standard bought tortillas. The white bread I like, rest of family prefer the seeded, I find it is nicer toasted than on sandwiches, but just because it has more ‘bite’ that way. The burger rolls again, lightly toasted, they’re great imo.
Pizza bases for home made pizzas are great too, pricey, yes, but again we eat a lot less on lower carb diet. I’ve also found them great doen with garlic and garlic butter as an alternative for naan breads with lower carb curries.
Some comments on shelf life, well, we do buy in bulk and freeze a fair bit, (helps with pricing as free bagels and pizza bases are offered as you buy more), but tbh I find some things seem to last for ages and ages. Pizza bases and wraps seem to last for weeks even if we forget to freeze them. But buy in bulk, and need to manage them a bit, but never had any issues.
We have tried other low carb and high protein bread, and some are pretty good. But with these being SO low carb, so practical and so many options (bread, wraps, burgers etc), I think they’re a game changer for people wanting to make a change to their sugar intake whilst still living a practical day to day life.
No one will pretend such products are ‘cheap’ but maybe that’s part of the problem many of us have had with diet and health etc? Cheap bread means maybe we eat too much and maybe it’s not that good for us?

We’re very happy we found Heylo, and maybe if more people find them and they gain more market share, the prices may be able to reduce a bit, but these are quality products, and are really impressive considering their super low carb status,so I think represent good value overall.

17 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Thanks so much for such a detailed review - that's really helpful. :) It's wonderful to hear that HeyLO! goodies are working so well for you. x

Rated 5 out of 5 stars

Really nice bread and toasts really…

Really nice bread and toasts really well. Their bagals are really good too. Fast service. Ace

17 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Thanks so much for sharing! It's fab to hear that you're enjoying HeyLO! goodies. x

Rated 5 out of 5 stars

Heylo are a miracle!!

I cannot believe how far low carb food has become.After being diagnosed with diabetes type 2 13 years ago I went on a low carb diet for around 3 years but everything was so expensive & difficult to get hold of it was a nightmare. I did put it in remission for 10 years until 6 months ago when I found out I was borderline again after going back onto a normal diet.When I discovered Heylo I decided that another low carb diet was the only way forward again.I admit it is pretty expensive but honestly,it’s an absolute luxury to have such a lovely sandwich again.The texture & taste is just amazing.The toast is amazing & the hot dog rolls & cobs are just out of this world. Because most of my food is low carb now I can treat myself every teatime to a bit of ice cream or my favourite chocolate which is Galaxy. My hbA1c readings are spot on & I feel really healthy.1 bonus also is that I gave up alcohol to pay for my Heylo stash so it’s a win win. Thank you Heylo!!

6 February 2025
Unprompted review
Heylo logo

Reply from Heylo

You're so welcome! It makes our day to hear that that HeyLO! goodies are making a difference. Thanks very much for your support. x

Rated 5 out of 5 stars

Great products, great customer service

I love their products and have been using them for over a year now. I have the lighter white loaf, rolls subs, pizza bases/flatbreads and the bagels and love them all. I eat low carb as I was told I was pre-diabetic so changed my diet to low carb and these products contribute to making my new diet sustainable. Yes they are expensive but so are all the other low carb products out there but to me my health is worth it. The delivery is reliable and fast as well. I tried 2 other companies before this company, the first one used ingredients that upset my stomach, the 2nd was very unreliable on delivery. If I ever have a problem with Heylos products their response is fast and the issue is resolved immediately and to my satisfaction. All in all a very good company.

17 May 2025
Unprompted review
Heylo logo

Reply from Heylo

It's great to hear you're enjoying your HeyLO! goodies and they're working well for you. Thanks so much for sharing x

Rated 5 out of 5 stars

Low carb best brand!

Absolutely love all the Heylo products from the brown nutty bread, bagels, wraps, granola and my particular favourite the cinnamon & raison bread which tastes like hot cross buns all year round! Keeps my carbs low and my weight down - love it!

17 May 2025
Unprompted review
Heylo logo

Reply from Heylo

It makes our day to hear this! We're so happy that you're loving your HeyLO! goodies. Thanks so much for sharing x

Rated 4 out of 5 stars

On the whole I love the Heylo low carb…

On the whole I love the Heylo low carb products. I have a subscription to get the low carb seeded bread and rolls and also the low carb wraps. I have tried the white bread and did not find them as good. The delivery service is usually good and the products have always arrived in good condition ready to go in my freezer. The low carb seeded bread is very good toasted with any toppings.

17 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Thanks very much for your review. It's great to hear that you've found HeyLO! goodies that work well for you. x

Rated 5 out of 5 stars

Best white low carb bread around and I have tried a few ....…

The bread I would normally use was withdrawn and have been looking for an alternative, I love the white bread it is so soft just like normal bread, yes it's more expensive but hopefully as the company grows it will become cheaper and anyway as a type 2 what price do you place on staying healthy?

10 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Thanks very much for your review. It's lovely to hear that you're enjoying the Lighter White bread. x

Rated 5 out of 5 stars

Love Heylo!


Love Heylo! 💚 My ‘go to’ website.
Quality products ~ My favourites are the seed rolls and bread. Pizza bases are 10/10. Great delivery too, often arrives a day earlier than expected.
Couldn’t ask for more.
Thank you! 💚

1 May 2025
Unprompted review
Heylo logo

Reply from Heylo

We love hearing that you love HeyLO and are enjoying your goodies! Thanks very much for sharing x

Rated 5 out of 5 stars

Amazing!

Having done keto on and off over the years, I really struggled without bread! Heylo made my weight goals come true with their bread! The bagels, wraps, bread, rolls are lovely!! Highly recommend.

17 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, It makes our day to hear this! It's exactly what HeyLO! is here to do! Thanks so much for sharing x

Rated 5 out of 5 stars

We have tried nearly all of the goods…

We have tried nearly all of the goods and find them to be excellent - no issues with any of the items - they also try to bring new ones which are always delicious defo recommend - I know they are not cheap but they do try with gifts and specials and let’s face it everyone needs to earn a living anyone can work for free

17 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Thanks very much for your review. We really appreciate it! It’s especially great to hear that you’re enjoying our new items - look out for some more on the way! x

Rated 1 out of 5 stars

Five days later still no bread!!

Five days later still no bread!!! They use Royal Mail to deliver and Royal Mail has 1 star review. My Tracking OQ340332605GB
The bread will arrive off

14 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi,

Thanks for your feedback. We're so sorry to hear that your order was delayed and have issued a refund on your order.

Royal Mail are advising they have delivered your order, but if you haven't got your HeyLO! goodies in 100% top condition with a minimum of 5 days before the best before date, please do let our Customer Service team know at heretohelp@weareheylo.com

Kind regards,
The Heylo Team

Rated 1 out of 5 stars

this company would not repost

this company would not repost due to return by delivery company even though I said we will pay the cost so we lost £40 as its company policy not to repost I don’t think this is right that a company can keep your money or goods to the value I will be contacting trading standards

29 April 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks for reaching out about this issue. We’re sorry to hear that you were disappointed. It is our company policy to replace or refund any items lost in the post. But unfortunately, we're unable to repost orders that were placed with an incomplete or incorrect address. This is a food safety standard we legally need to follow since our products are perishable food items.

Unlike non-perishable goods, food products that have already been in transit cannot be resent due to strict safety regulations. We take food safety incredibly seriously to protect our customers.

Our system automatically processes orders using the address provided at checkout, and we do send confirmation emails asking everyone to verify their details before shipping. As a goodwill gesture, we'd like to offer you a full refund. We truly want to help where we can while still maintaining our food safety standards. Please get in touch with our Customer Services Team if you’d like us to proceed with this.
Kind regards, The Heylo Team

Rated 1 out of 5 stars

Send Moldy products. Never gave refund


Sent moldy products 📦. Even with 5 days left on the Best before date.

Gave Heylo a go as they had good delivery speed. Honestly normally use another company

Bas experience. We opened box and immediately noticed mold ontop of the new products. We took photos and my partner binned the entire box. Very disappointing as we were taking to center parcs for weekend.

We requested a refund. And they have just given us a partial refund (fraction of binned products cost) which is why I'm leaving this review. I don't know if it's a mistake on their part as its Sunday now. Either way sounds like a company that messes around at this point so leaving a review.

Il now have do a charge back with my bank.

SL5 0UB.

24 April 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi,
Please accept our apologies for any misunderstanding as we guarantee a minimum of 5 days freshness on arrival and will always replace or refund items that don’t arrive in top condition. We can’t ID your order from these details, but please let our Customer Services Team know at heretohelp@weareheylo.com which items you are requesting a refund for and they’ll sort that out for you.

We’re also sorry to hear there was a problem with your bread. The science of low carb bread is still relatively new, and although we put a lot of resources and expertise into our products they can be occasionally susceptible to shortened shelf life, depending on the conditions exposed to in transit. However, we investigate every incident thoroughly and will always make sure the customer has a refund or replacement if there is any issue.
Kind regards,
The Heylo Team

Rated 1 out of 5 stars

After trying some of the low carb bread…

After trying some of the low carb bread in the US I was really happy to find similar bread at home in the UK. Nevertheless, the taste was very disappointing. Each slice has a really odd consistency/texture and the taste and smell made me feel slightly bilious! The rolls are a little better but no patch on some of the brands I tired in the US. I also bought the wraps which were probably the best of the bunch but even then, the smell and taste were not for me however much I wanted to like them and I found myself forcing it down and not wanting to eat it again. From frozen? Equally awful and almost cheese like in taste……For the money, a no from me as someone that is deep into my Keto.

24 April 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, We're sorry to hear that you didn't enjoy Heylo bread as much as many of our other customers. We thank you for giving it a try. If you feel there was any issue with the quality of our bread, please don't hesitate to get in touch at heretohelp@weareheylo.com. Kind regards, The Heylo Team

Rated 5 out of 5 stars

Very tasty

Very tasty, surprisingly filling and a great addition to a low carb diet. The cinnamon and raisin bread was a gorgeous substitute for hot cross buns.

25 April 2025
Unprompted review
Heylo logo

Reply from Heylo

It makes our day to hear this! 💖Thanks so much for sharing! x

Rated 5 out of 5 stars

Really good products and company

I have tried different brands of low carb low calorie bread products. It has taken me some time but I have found that Heylo breads are the tastiest and it has really helped me to keep my weight at a healthy level without having to give up everything I enjoy!
The size of the slices of bread were a bit of a surprise initially, but they are actually very filling. I love the brown bread and the white rolls, and am just about to try their wraps and bagels.
Their customer service is really good- prompt responses , very friendly. I haven’t had any cause to complain - I had to get in touch due to an error I made.
I am very happy with this company and will definitely be continuing to purchase their goods.

20 April 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, We're so happy to hear that HeyLO! bread is working well for you.😊 Thanks very much for sharing. Kind regards, the HeyLO! Team x

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