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Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their high quality, often describing them as a "game changer" for those managing dietary restrictions like diabetes or following a low-carb diet. Many people appreciate the taste and texture of the bread, wraps, and other items, finding them to be excellent substitutes for traditional bread products. The delivery service is also frequently highlighted as quick and reliable, with orders often arriving earlier than expected. However, some customers also noted that the price of the products is quite steep, with a few feeling that the quality did not always match the cost. There were occasional reports of products arriving moldy or having an unpalatable taste and rubbery texture, leading to dissatisfaction for some. Additionally, a few people expressed concerns about the presence of certain additives in the products.

What people talk about most

Product

Users describe positive interactions with the product. Many customers praise the taste and quality of the... See more

Quality

Reviewers highlight positive aspects of quality. Many consumers praise the products for being tasty, filling,... See more

Price

Consumers find price to be ambiguous. Many reviewers consider the products expensive, citing examples like... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express satisfaction, praising the ease... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many praise the speed of delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m a long term customer and impressed with the quality and service. The seeded brown bread is amazing, however, just some positive criticism, I personally find the white bread products could do with... See more

Company replied

Rated 5 out of 5 stars

Whilst dieting I have 2 seeded sandwiches a day with either cheese and onion or tuna and sweetcorn fillers from local supermarkets and find them lovely filling meals which have included 300 ml of fr... See more

Company replied

Rated 5 out of 5 stars

Absolutely love all the Heylo products from the brown nutty bread, bagels, wraps, granola and my particular favourite the cinnamon & raison bread which tastes like hot cross buns all year round! Keeps... See more

Company replied

Rated 5 out of 5 stars

Am now on my 3rd order of the seeded and white bread which has been revolutionary as a newly diagnosed type 2 diabetic.. no spikes, just amazing flavour & texture. ALS just received the raised & cinna... See more

Company replied


Company details

  1. Health food shop
  2. Bakery

Written by the company

Welcome to Heylo - where baked goods and low-carb living finally come together in a satisfyingly delicious way. We’re a team of passionate low-carbers and foodies working together to create tasty low-carb and keto products, so that you can enjoy your favourite baked goods – while achieving your nutritional goals. We care about each and every customer's journey with us and welcome feedback that helps us improve. Our dedicated customer service team will always do their best to help, and we aim to answer customers’ queries within 24 hours (but it’s usually much quicker than this). Please feel free to get in touch!


Contact info

4.1

Great

TrustScore 4 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Game changer

Game changer for diabetics. I can’t believe the results with this bread. No massive spikes and it’s tastes good as well. I have tried the rolls the bagels and the brown slice so far and whilst expensive it’s very good

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Being diabetic and being a little…

Being diabetic and being a little cuddly I can’t not have this bread. It’s tasty it’s filling and I love it. Yes it’s may be a little expensive but you get what you pay for. That’s called excellence to me. I can eat more of the foods I love and now I’m more than happy. I recently ran out out over Xmas and you’d think it was the end of the world. Ha ha, anyway Thankyou for introducing my favourite food and for continually sharing new products and new ideas.

11 January 2025
Unprompted review
Rated 1 out of 5 stars

Not what it says on the tin..

Bought the starter bundle (white & seeded loaf) The white loaf went straight in the bin! It tasted like plastic with a fibre texture. The seeded loaf was ok toasted and tasted less like a biodegradable plastic bag. Unfortunately for the price and taste you need to do a lot better.

15 December 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi, We're sorry to hear that you didn't enjoy Heylo bread as much as many of our other customers. We thank you for giving it a try. If you feel there was any issue with the quality of our bread, please don't hesitate to get in touch at heretohelp@weareheylo.com. Kind regards, The Heylo Team

Rated 4 out of 5 stars

I found the brown bread with seeds

I found the brown bread with seeds a bit like cardboard. The white , although very soft, was much more palatable.
I didn’t know the bread had been sent as there was no notification. This could have been why the brown seeded bread wasn’t very good.
Nothing comes to my front door ,it is accepted by the concierge so unless I go to reception I never know.

10 January 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks very much for your feedback. We're happy to hear the Lighter White Loaf worked best for you. However, we're so sorry that you didn't receive notification. We absolutely understand how important this is and wouldn't want you to miss your order! Order and shipping notification is out with every order - please feel free to contact us at heretohelp@weareheylo.com to check we have your correct email and ensure there are no further issues. 😊Kind regards, The Heylo Team

Rated 1 out of 5 stars

Arrived with mouse droppings!

I have enjoyed this bread, but of my last three deliveries two consecutive arrived mouldy and last night's arrived infested with mouse faeces and the bread inside destroyed by the rodent which had been in the box. Had a very standard apology and an offer of replacement or refund, but Heylo lay the blame on Royal Mail for the issue and are not taking responsibility for using a carrier which has not got good food hygiene standards. I won't be buying again.

11 December 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi,

We're so disappointed this has happened with your order. Please accept our sincere apologies. Please be assured that all our facilities are food standard and regularly inspected, and this damage has not occurred at our warehouse. However, we absolutely understand your frustration as this is unacceptable to have happened to your order in transit. Even though Royal Mail do offer delivery services for fresh goods, we cannot, unfortunately, control their standards and procedures – as is the same for most UK couriers.

However we will always replace or refund any Heylo items that don’t arrive in top condition, and we do follow up every instance of damage with Royal Mail.

We hope the refund and additional offer to also replace your order goes some way to an apology and showing how seriously we take your complaint. If we can help any further, please do let us know at heretohelp@weareheylo.com. Once again please accept our genuine apologies for this issue.

Kind regards,
The Heylo Team

Rated 5 out of 5 stars

This is my 4th purchase.

This is my 4th purchase. White rolls and white bread are delicious and really resemble normal bread. I try to limit sugar and carbohydrates, but I can't really give up bread. I just love it 😂 Thanks to such "substitutes", the diet can also be pleasant 😊
And as always very fast delivery 👍

4 December 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi, It's fantastic to hear that you're enjoying Heylo breads! 😊Thanks very much for sharing.💜

Rated 5 out of 5 stars

A lot of low carb products I’ve tried…

A lot of low carb products I’ve tried have been expensive and disappointing to say the least. Heylo is the first place I’ve found that has tasty low carb products that are worth every penny. The bagels are yummy and make such an easy lunch to throw together with cream cheese for work. I am more than impressed and will continue to be a regular customer. It’s also worth mentioning their prices are very fair compared to similar greedy company’s that charge £10 for a load of low carb bread.

12 November 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi, It makes our day to hear that you're enjoying Heylo breads! 😊Thanks very much for sharing.💜

Rated 4 out of 5 stars

great customer service

prompt delivery well packaged
good value product
invaluable for a low carb diet to help with weight loss or diabetes control
helpful staff
great customer service

11 November 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi, 😊Thanks very much for sharing your positive Heylo expereince.💜We love hearing that Heylo breads are working well for you!

Rated 5 out of 5 stars

Heylo’s low carb white bread is…

Heylo’s low carb white bread is delicious and now in our menu. Great alternative for those on a low carb diet. Delivery is fast so don’t have to wait that long.

28 October 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi, It makes our day to hear that you're enjoying the Heylo Lighter White! 😊Thanks very much for sharing.💜

Rated 5 out of 5 stars

I’m so happy I found Heylo

I’m so happy I found Heylo. Ordered twice already and will order more! Great bread substitute and the granola! I’m addicted :)

1 October 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi, We love hearing that you're happy with Heylo breads and granola! Thanks very much for sharing.💜

Rated 5 out of 5 stars

Heylo is so tasty and substantial

Heylo is so tasty and substantial. The bagels and rolls are the best I've ever tasted.
I had not eaten normal bread for ten years and had lost the taste for it!

1 October 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks very much for sharing.💜 That's great to hear that you're enjoying Heylo breads.😊

Rated 5 out of 5 stars

Love Heylo seeded bread and bagels

Love Heylo seeded bread and bagels. Some of my regulars since starting Keto/Low diet. Also cost-wise found it much more affordable than most of the other brands.

23 October 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks very much for sharing.💜 We love hearing that Heylo breads are working well for you.😊

Rated 5 out of 5 stars

Highly recommended

Heylo’s keto bread and buns are praised as a delicious low-carb alternative to regular bread. They have a similar texture and taste to traditional bread, making them an appealing choice for those following a keto diet. With a focus on high-quality ingredients and maintaining a familiar bread experience, they provide a satisfying option without the high carbohydrate content, supporting a low-carb or ketogenic lifestyle while still enjoying favorite foods.

17 October 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks so much for sharing! It's great to hear that you're enjoying Heylo bread.💜😊

Rated 5 out of 5 stars

The absolute best low carb bread out…

The absolute best low carb bread out there. The cinnamon raisin is SOOOOO good! The pizza dough, the buns - they are all excellent. The customer service and delivery have been exceptional too. I can only give them 5 stars. Excellent products and company.

23 October 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks so much for sharing your lovely review! It's great hear that you're enjoying Heylo bread.💜😊

Rated 5 out of 5 stars

Amazing products

Has changed my entire low carb experience. Products are tasty and defrost well. Only thing I'd change is to have the rolls individually wrapped as they stick together when freezing.
The Facebook group is also incredibly helpful.

23 October 2024
Unprompted review
Rated 5 out of 5 stars

I love these product from heylo my go…

I love these product from heylo my go to breakfast is the granolas great with Greek yoghurt / berries . The seaded bread and bagel have great texture/ taste and love cinnamon bread as well xx💙💜❤️

23 October 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks so much for sharing! Lovely to hear that you're enjoying Heylo breads and granolas.💜😊

Rated 4 out of 5 stars

WOW, delicious, ordered more

Purchased low carb seeded loaf, seeded bagels, seeded crackers and the honeycomb granola. I wasn’t expecting much but thought I would try. WOW though! The seeded bread and bagels are delicious (I lightly toasted them as I kept them in the freezer and used one at a time) and filling as well! The crackers were not bad but I don’t feel they are essential for me. The granola DELICIOUS. I have reordered everything but the crackers. One star off only because the loaf is tiny! Each slice is perfectly filling but for the price I wanted more slices.

23 October 2024
Unprompted review
Rated 5 out of 5 stars

Great products when following low-carb

Great products when leading a low-carb lifestyle as a diabetic. I love the cinnamon and raisin toasted, regularly eat the seeded bread for breakfast, and the white subs are delicious for sandwiches. The pizza bases can be used for garlic bread, pitta pockets and of course pizzas. These products are the best I have tasted and have never spiked my sugars. They have enabled me to enjoy bread whilst making a drastic improvement to my long-term sugar results

23 October 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks very much for sharing.💜 It's wonderful to hear that Heylo bread is working well for you.😊

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