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We Are Mortgages Reviews 

745
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Clients consistently highlight the incredible dedication and professionalism of the team, noting how helpful and responsive advisors are during every stage. Communication is frequently described as first-class, with staff providing regular updates and ensuring that all inquiries are answered promptly and clearly. However, some customers also noted that entering the property market as first-time buyers felt quite daunting and intimidating at first. Fortunately, the thorough support, simple explanations, and reassuring patience from the dedicated advisors quickly put everyone's minds at ease and simplified the entire journey.

What people talk about most

Staff

Customers felt great satisfaction and expressed strong appreciation for the staff, describing them as highly... See more

Service

Clients share positive opinions on service, noting that reviewers felt guided seamlessly and efficiently... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting responsive and helpful teams that... See more

User experience

Users describe positive interactions with user experience, noting that frequent communication and clear... See more

Response time

People report positive experiences with response time, highlighting incredible communication and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mark and the team were helpful, responsive, and always on top of the mortgage application process. They helped us navigate some unusual challenges during our house purchase and without them I don’t th... See more

Company replied

Rated 5 out of 5 stars

As first-time buyers, we were quite hesitant about the process. However, after a couple of calls with Dom, he explained everything in a really simple way, which put our minds at ease. The service cont... See more

Company replied

Rated 5 out of 5 stars

We are mortgages sorted our mortgage out for us with several options for us to choose from. There is always someone to talk to and the whole office are aware of your case. You are supported from the b... See more

Company replied

Rated 5 out of 5 stars

We have been extremely impressed with Mark and Amber at We Are Mortgages. From the very beginning, they have been highly responsive, professional and knowledgeable. We now have our mortgage offer... See more

Company replied


Company details

  1. Mortgage broker

Written by the company

We Are Mortgages are a forward-thinking and innovative Mortgage and Protection Brokerage who focus on giving expert advice and providing an exceptional customer experience for every customer they help. Our aim to make the We Are Mortgages brand the most recognised mortgage brand in the UK and to be the only mortgage brokerage people think of when looking to arrange their mortgage.


Contact info

5.0

Excellent

TrustScore 5 out of 5

745 reviews

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5.0

All reviews

(745)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience from start to finish…

Amazing experience from start to finish - Mark and Vickie have been brilliant and made the process for first time buyers a breeze!

12 October 2026
Unprompted review
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Reply from We Are Mortgages

Hello James,

Thank you so much for your lovely review! We’re delighted to hear that Mark and Vickie made your first-time buying experience so smooth and enjoyable. Helping our clients feel supported and confident throughout the process means a great deal to us.

Best Wishes
The We Are Mortgages Team

Rated 5 out of 5 stars

Great customer service

Mark and the team were helpful, responsive, and always on top of the mortgage application process. They helped us navigate some unusual challenges during our house purchase and without them I don’t think it would have got over the line. We would definitely use them again.

19 August 2026
Unprompted review
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Reply from We Are Mortgages

Hello,

Thank you for your lovely review. It was a pleasure to support you throughout your mortgage application and help navigate the challenges along the way. We’re delighted that we could help get everything over the line and appreciate your trust in Mark and the team.

Kind regards
The We Are Mortgages Team

Rated 5 out of 5 stars

Very professional service

Very professional service. Will definitely use again.

30 September 2026
Unprompted review
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Reply from We Are Mortgages

Hello,

Thank you so much for your kind review! We’re delighted to hear you were happy with our service. It was a pleasure to assist you, and we truly appreciate your support. We look forward to welcoming you back again in the future!

Warm regards
The We Are Mortgages Team

Rated 5 out of 5 stars

Great Communication

Great Communication, Thanks Amber and Ian.

24 September 2026
Unprompted review
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Reply from We Are Mortgages

Hello,

It was a pleasure working with you! We’re delighted to hear that you were happy with the communication and service. We really appreciate you taking the time to share your feedback.

Best Wishes
The We Are Mortgages Team

Rated 5 out of 5 stars

Highly Recommend

We are Mortgages were recommended to me and I can see why.

Dom was fabulous. Gave me great advice and guidance on obtaining my new mortgage. My application was submitted and approved very quickly.

Very happy!

11 September 2026
Unprompted review
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Reply from We Are Mortgages

Hello Jacky,

Thank you so much for your wonderful review! We’re delighted to hear that you were happy with the advice and guidance Dom provided throughout your mortgage journey.

We really appreciate your recommendation and your kind words about Dom — we’ll be sure to pass them on to him.

Kind regards
The We Are Mortgages Team

Rated 5 out of 5 stars

Highly recommended

We have been extremely impressed with Mark and Amber at We Are Mortgages. From the very beginning, they have been highly responsive, professional and knowledgeable.

We now have our mortgage offer, and throughout the process we have felt that a huge amount of hard work, effort and enthusiasm has gone into achieving this for us. They have kept us informed and made what could have been a stressful process feel much easier.

We’re very grateful for all their help and would definitely recommend Mark, Amber and We Are Mortgages. Thank you!

26 August 2026
Unprompted review
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Reply from We Are Mortgages

Hello Laurence,

Thank you so much for your wonderful review. It really means a lot to us to hear how pleased you have been with the service you received from Mark and Amber.

We’re delighted that we were able to make the mortgage process feel easier and less stressful for you, and that you felt kept informed and supported throughout. Securing your mortgage offer is a fantastic milestone, and we’re so pleased to have played a part in helping you get there.

Kind regards
The We Are Mortgages Team

Rated 5 out of 5 stars

Company with I lot experience personal …

Company with I lot experience personal and well mature. To make process nice and easy so far, I entirely grateful to We are Mortgages how they take care myself 5 stars…

26 August 2026
Unprompted review
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Reply from We Are Mortgages

Hi Vando,

Thank you so much for your kind words and for taking the time to leave us a 5-star review. We’re delighted to hear that you’ve found our team experienced, professional and supportive throughout the process.

Our aim is always to make the mortgage journey as smooth and straightforward as possible, so it’s wonderful to know that you’ve felt well looked after and supported.

Many thanks
The We Are Mortgages Team

Rated 5 out of 5 stars

Mark Butler was absolutely excellent

Mark Butler was absolutely excellent, and I would highly recommend him. The situation became quite difficult due to the owner, but Mark was there throughout, offering support, guidance and reassurance when things were particularly challenging. He remained professional, understanding and reassuring during some very difficult times. I’m extremely grateful for his support and would definitely recommend his services. I also worked with Amber and they were both the best to work with. Thank you.

17 July 2026
Unprompted review
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Reply from We Are Mortgages

Hi Prita,

We’re so pleased to hear about your positive experience with Mark and Amber. It’s wonderful to know that their professionalism, guidance and reassurance helped you through that situation.

We truly appreciate your kind words and recommendation, and we’ll be sure to share your feedback with both Mark and Amber. Wishing you all the very best for the future.

Many thanks
The We Are Mortgages Team

Rated 5 out of 5 stars

The whole team at We Are Mortgages have…

The whole team at We Are Mortgages have been absolutely fantastic, they got me exactly where I wanted to be at a good price, and most importantly the customer service was absolutely top notch. Having mainly talked with Mark as well as Amber and Vicky, they were all extremely personable, and I felt I could call with questions whenever. Highly recommend!

24 August 2026
Unprompted review
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Reply from We Are Mortgages

Hi Oscar,

Thank you so much for your wonderful review! We’re absolutely delighted to hear that you had such a positive experience with the whole team. It’s fantastic to know that Mark, Amber and Vickie were able to make the process feel straightforward, supportive and personal.

Thank you for putting your trust in We Are Mortgages and for recommending us — it’s very much appreciated

Kind regards
The We Are Mortgages Team

Rated 5 out of 5 stars

We Are Mortgages - FANTASTIC

We Are Mortgages were fantastic from start to finish to facility home move!

I never thought I would be writing a review for mortgage broker, but everybody at We Are Mortgages were so helpful and couldn't do enough for you. They made everything easy and did so with great communication!

21 August 2026
Unprompted review
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Reply from We Are Mortgages

Hi Darren,

We’re so pleased to hear that you had such a positive experience with We Are Mortgages! Moving home can feel overwhelming, so it’s fantastic to know that our team made the process easier and kept you well informed from start to finish.

We really appreciate you taking the time to share your experience and wish you all the very best in your new home!

Kind regards
The We Are Mortgages Team

Rated 5 out of 5 stars

Professional & Efficent

Vickie assisted me in arranging insurance following a successful mortgage application, she is a great communicator and always professional, answering any queries in a timely manner

18 August 2026
Unprompted review
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Reply from We Are Mortgages

Hello Archie,

We’re delighted to hear that Vickie provided such a positive experience while arranging your insurance. Her clear communication, professionalism and prompt responses are exactly what we aim to provide.

We really appreciate your kind words and are pleased that Vickie was able to make the process straightforward and stress-free.

Kind regards
The We Are Mortgages Team

Rated 5 out of 5 stars

First time buyer

As a first time buyer, the process is all new to me but Mark and the team have been superb. They have been in frequent contact providing an excellent customer experience by issuing documents and information clearly across emails and the systems available. I couldn't of asked anymore with any questions addressed and everything explained when I was unsure or needed more information. I would happily recommend their services and return to them in the future.

31 July 2026
Unprompted review
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Reply from We Are Mortgages

Hi George,

We’re delighted to hear that Mark and the team made your first-time buying experience as smooth and straightforward as possible. We understand that the process can feel overwhelming when it’s all new, so it’s fantastic to know that the clear communication, regular updates and support from the team helped give you confidence throughout.

We really appreciate your kind words and recommendation, and it would be a pleasure to support you again in the future.

Kind regards
The We Are Mortgages Team

Rated 5 out of 5 stars

Great communication, professional

Great, clear communication. Ian is really knowledgeable. Amber was great at chasing the lender and keeping me updated throughout. Would definitely recommend, this is actually my second time using them!

4 August 2026
Unprompted review
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Reply from We Are Mortgages

Hi Sam,

Thank you so much for your fantastic review! We’re delighted to hear that you received clear communication and felt well supported throughout the process. It’s wonderful to hear that Ian’s knowledge and Amber’s dedication in keeping you updated made such a positive difference.

Thank you for your recommendation — it means a lot to the whole team!

Many thanks
The We Are Mortgages Team

Rated 5 out of 5 stars

Highly recommend for first-time buyers

As first-time buyers, we were quite hesitant about the process. However, after a couple of calls with Dom, he explained everything in a really simple way, which put our minds at ease. The service continued to be excellent when moving over to Amber & Vickie who kept us updated without us ever needing to chase for information. We would highly recommend We Are Mortgages to anyone, especially first time buyers!

14 August 2026
Unprompted review
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Reply from We Are Mortgages

Hello Alex,

Thank you so much for your wonderful review! We’re delighted to hear that Dom was able to make the process feel simple and reassuring, especially as first-time buyers. It’s also fantastic to hear that Amber and Vickie kept you informed and supported throughout without you needing to chase for updates.

We really appreciate your kind words and recommendation!

Many thanks
The We Are Mortgages Team

Rated 5 out of 5 stars

Exceptional Service from Start to Finish

We couldn't be happier with the service we received. From start to finish, they made what can often be a stressful process feel straightforward and worry-free. They were always available to answer questions, kept us informed every step of the way, and made sure we understood exactly what was happening throughout the mortgage application.

Nothing was ever too much trouble, and they consistently went above and beyond to help us. Their professionalism, knowledge, and dedication gave us complete confidence throughout the process. We would highly recommend them to anyone looking for a mortgage adviser who genuinely cares and delivers exceptional service.

31 July 2026
Unprompted review
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Reply from We Are Mortgages

Hello James,

We’re delighted to hear how positive your experience was from start to finish. Making the mortgage process feel straightforward and keeping our clients informed and confident every step of the way is something we really value.

It’s wonderful to know that our team’s knowledge, professionalism and dedication made such a difference and helped take away some of the stress.

Kind regards
The We Are Mortgages Team

Rated 5 out of 5 stars

I cannot recommend enough

I cannot recommend enough. The team have been amazing.. explaining things clearly, on going support and patience! They took a lot of stress away from me and would recommend them time and again. Thank you!

14 August 2026
Unprompted review
We Are Mortgages logo

Reply from We Are Mortgages

Hello,

Thank you so much for your wonderful review! We’re delighted to hear that our team were able to make things clearer, provide the support and patience you needed, and most importantly, take some of the stress away.

Your kind words mean a great deal to the whole team. It was a pleasure to support you, and we truly appreciate your recommendation!

Best regards
The We Are Mortgages Team

Rated 5 out of 5 stars

We are mortgages sorted our mortgage…

We are mortgages sorted our mortgage out for us with several options for us to choose from. There is always someone to talk to and the whole office are aware of your case. You are supported from the beginning to the end. The customer service we received was second to non . We will definitely be recommending to all our family and friends needing mortgage advice, personal insurance and home insurance. Everything was done over the phone and sometimes out of hours which was very handy for us. Thank you all at Colchester branch you are amazing Julie and Craig x

10 August 2026
Unprompted review
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Reply from We Are Mortgages

Hi Julie and Craig,

It was a pleasure to help you both, and we’re delighted to hear that you felt supported throughout the whole process.

Providing clear options, being available when you need us, and making the mortgage journey as straightforward and convenient as possible is exactly what we aim for. It’s wonderful to know that our team’s communication and personal service made such a positive difference.

We really appreciate your recommendation to your family and friends, and we wish you both all the very best for the future.

Kind regards
The We Are Mortgages Team

Rated 5 out of 5 stars

Great company

very pleased with the experience we had with we are mortgages. Helpful and prompt with any questions we had. Would definitely recommend them. Personal and friendly service from all staff we spoke with. Made something quite daunting feel less stressful

31 July 2026
Unprompted review
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Reply from We Are Mortgages

Hi Hannah,

Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with We Are Mortgages. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.

Kind regards
We Are Mortgages

Rated 5 out of 5 stars

We had a fantastic experience with We…

We had a fantastic experience with We Are Mortgage. Every team member was positive, proactive, and incredibly helpful throughout the entire process. They took care of everything seamlessly, giving us complete peace of mind. Highly recommend!

24 July 2026
Unprompted review
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Reply from We Are Mortgages

Hello Vinod,

We're delighted to hear you had such a fantastic experience with We Are Mortgages. It means a lot to know our team was able to provide positive, proactive support and make the process as seamless and stress-free as possible.

We wish you all the very best, and it was a pleasure to be part of such an important milestone!

Warm regards
The We Are Mortgages Team

Rated 5 out of 5 stars

Couldn't have wished for better.

Couldn't have wished for better.

Mark was brilliant, took the time to understand us and and really made us feel like we were in good hands, we would recommend We Are Mortgages to anyone especially the duo of Mark and Amber.

Extremely professional, Polite & Friendly and quick to respond to query's.

We Are Mortgage's Owners, Mark and Amber are an absolute credit to you business.

22 July 2026
Unprompted review
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Reply from We Are Mortgages

Hello Stuart,

Thank you so much for your wonderful review! We're delighted to hear that Mark and Amber made you feel supported and in safe hands throughout the process. Providing a professional, friendly, and responsive service is something we take great pride in, so it's fantastic to know this came across in your experience.

Your recommendation means a great deal to us, and we're incredibly grateful for your kind words.

Best wishes
The We Are Mortgages Team

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