Paw Couture Reviews 446

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including harnesses, leads, and collars, often noting their durability and beautiful designs. Many appreciate the quick delivery and the careful, attractive packaging of their orders. The customer service is frequently highlighted as excellent, with people finding the team responsive, helpful, and willing to go above and beyond to resolve issues like sizing or accidental orders. However, some customers experienced issues with certain products not washing well or the material cracking after a few uses, particularly with specific designs like the holographic or iridescent leatherette sets. A few also mentioned that the colors of some items appeared different in person compared to online images.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many customers praise the beautiful, well-made... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality of products,... See more

Order

Reviewers express satisfaction with the ordering process. Customers found it easy to order, and many praised... See more

Delivery service

Customers consistently express satisfaction with the delivery service. Reviewers frequently highlight the... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting their responsiveness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick Delivery, lovely packaging. Quality of harness and size really good. Lots of nice comments walking my Poochon dog (small size ordered). On initially making an online enquiry about 'out of sto... See more

Rated 5 out of 5 stars

This week received a lovely lead and collar as a gift from my daughter for my cocker spaniel. Omg I love it, first time he has had a matching lead and collar and looks amazing. Paw couture responded... See more

Rated 5 out of 5 stars

I accidentally placed an order but I'm so pleased I did. The sailor bow and poo bag holder in picnic plaid are so pretty to look at and are really good quality. In fact I liked them so much that I've... See more

Rated 5 out of 5 stars

The quality of these is truly impressive. I purchased two sets—the Christmas-themed one my Poppie is currently sporting, and she looks stunning in it. I've also picked out the pink sparkle set as her... See more


Company details

  1. #18 of 153 best companies in Pet Care Store
  2. #44 of 618 best companies in Clothing Shop

Written by the company

Fashion for the fiercely dressed and dog obsessed.


Contact info

4.9

Excellent

TrustScore 5 out of 5

446 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great products

Lovely products for both male and female dogs. Good clear sizing and great quality. My go to place for harnesses, collars and leads. Would be brilliant if they added dog tags to the collection as I like to have gold/silver/black to match the metal of the set I’m buying.

25 June 2025
Rated 5 out of 5 stars

Impeccable customer service

I ordered the disco Duluxe iridescent leatherette adjustable harness and lead; this set wasn’t right for my dog due to being a high energy spaniel, however, co-owner Claire couldn’t have been more friendly and helpful to rectify my problem quickly with minimal fuss. Customer service is of the highest standard and I will definitely order from this company again in the future.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love paw coutures puppy…

I absolutely love paw coutures puppy products. I bought two sets of leads, harness, poo bag holders, one in xxs and one in xs for when my girl gets bigger. I asked for help with something and they were more than happy to help and offered me a few options. I am just delighted with my items and so is my puppy Phoebe.

2 June 2025
Rated 5 out of 5 stars

The lead and harness are beautiful

The lead and harness are beautiful. Unfortunately I ordered the wrong size harness and left it too late to swap.
Delivery was quick and customer service good all questions were answered quick. Would defo order again. Just the right size!

2 June 2025
Rated 5 out of 5 stars

Great little company

Bought matching harnesses and leads for both my dogs and the quality is excellent. The customer service is also great. I made a mistake when I placed my order and Claire was really helpful in getting this resolved.

2 June 2025
Rated 1 out of 5 stars

Love

Love, all my items. Get so many complaints, and asked for details. Just getting a new puppy, and well had to decl her out too. Nut then had to get matching blankets.

27 May 2025
Paw Couture logo

Reply from Paw Couture

Hi Iona, so pleased to hear that you love your items and have returned to purchase more! Unfortunately there seems to have been an error on the star rating against your lovely comments? But great to hear you've had such a positive experience with us and once again thank you for your repeat custom! Best wishes, Claire

Rated 5 out of 5 stars

Absolutely gorgeous products

Absolutely gorgeous products, beautiful designs and all the accessories to match! We have several harnesses from Paw Couture now and every single one is beautiful, we got loads of compliments when we’re out and they wash and keep so well too!

29 May 2025
Rated 5 out of 5 stars

Great quality, would buy again.

Ordered deluxe set in red tartan. Arrived fast, beautifully packed. Our standard dachshund is 10kg, average body shape. Size M is good fit for him (both, collar and harness). Been using it now for few weeks, and it still looks great. Our boy is getting loads of compliments. Very happy with my order.

30 April 2025
Rated 5 out of 5 stars

Beautiful lead - love it!

Beautifully packaged, I bought this lead for a friend - she says its beautiful, sturdy, was super excited to use it with her dog. Absolutely delighted with it.

25 April 2025
Rated 5 out of 5 stars

Beautiful sets and fast dispatch!

Followed this lovely company for a few months now and just received my first order.
Purchased the 'rose gold marble' complete set and it's stunning, beautiful mix of colours and the hardwear makes it look so much more expensive than it was.
I ordered the extra-small harness and collar, both fit my girl perfectly. Looking for her next set now 💙

8 March 2025
Unprompted review

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