Paw Couture Reviews 446

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and impressive designs. Many appreciate the quick delivery and the beautiful packaging, often highlighting the attention to detail. The customer service is frequently described as amazing, with staff being responsive, helpful, and going above and beyond to resolve issues. People also love the variety of matching accessories and the compliments their pets receive when wearing these items. However, some customers also noted that certain products, particularly those with specific materials, did not wash well or showed signs of cracking after limited use. A few other people also felt that the colors of some items appeared different in person compared to online images.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design, frequently receiving... See more

Quality

Consumers consistently express satisfaction with the quality of products, describing them as beautiful,... See more

Order

Customers had positive experiences with order, finding the process easy and the delivery prompt and quick.... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting quick and efficient... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness and responsiveness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick Delivery, lovely packaging. Quality of harness and size really good. Lots of nice comments walking my Poochon dog (small size ordered). On initially making an online enquiry about 'out of sto... See more

Rated 5 out of 5 stars

This week received a lovely lead and collar as a gift from my daughter for my cocker spaniel. Omg I love it, first time he has had a matching lead and collar and looks amazing. Paw couture responded... See more

Rated 5 out of 5 stars

I accidentally placed an order but I'm so pleased I did. The sailor bow and poo bag holder in picnic plaid are so pretty to look at and are really good quality. In fact I liked them so much that I've... See more

Rated 5 out of 5 stars

The quality of these is truly impressive. I purchased two sets—the Christmas-themed one my Poppie is currently sporting, and she looks stunning in it. I've also picked out the pink sparkle set as her... See more


Company details

  1. #18 of 153 best companies in Pet Care Store
  2. #44 of 619 best companies in Clothing Shop

Written by the company

Fashion for the fiercely dressed and dog obsessed.


Contact info

4.9

Excellent

TrustScore 5 out of 5

446 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

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Rated 5 out of 5 stars

Kyza

My sale order was out of stock, was offered a replacement from full priced range at sale price.
Speed delivery, all items of outstanding quality.
Highly recommended.

29 December 2023
Rated 5 out of 5 stars

Definitely recommend …

Friendly service product made very well I’ve actually bought 2 harnesses as they fit perfectly and comfortable on my dog. The accessories are great too. Would definitely recommend.

30 November 2023
Rated 5 out of 5 stars

Lovely

Bought two harness bundles from here and quality is great and the patterns/colours are beautiful!
Encountered a small problem with sizing and Paw Couture were quick to solve this for me so was very pleased with their customer service.
The harnesses themselves seem sturdy so I hope they last well.
Would recommend.

30 October 2023
Rated 5 out of 5 stars

Absolutely love this small business…

Absolutely love this small business company. Their customer service is amazing and Claire always goes the extra mile to keep customers happy! Fabulous designs, great quality service, fast delivery - what more can anyone ask??? Highly recommend - like Arnie - I will be back!!!!

30 October 2023
Rated 5 out of 5 stars

An absolutely friendly company

An absolutely friendly company. They had a bit of a delay with the delivery of the harnesses, but I received a free harness as compensation! I had a small problem with the English and Dutch Post Office, but they really helped me solve the problem, even though they couldn't do anything about it happening. Super helpful and thoughtful and very friendly down to the last email! Very happy with my new harnesses!

26 October 2023
Unprompted review
Rated 5 out of 5 stars

Good customer service

Have not received item purchased but after helpful feedback from vendor I realize it is not the vendors fault as my item is held up with Irish customs

26 September 2023

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