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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products, particularly those for hair and skin, noting positive results like hair growth, improved texture, and glowing skin. Reviewers often highlight the natural ingredients as a significant benefit and express satisfaction with how the products perform. However, a significant number of people were dissatisfied with the company's order fulfillment and customer service. Common complaints include long waiting times for orders, items not being dispatched, and a lack of communication or updates from the company. Some customers also reported issues with receiving refunds or getting responses to their inquiries, even after returning products.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the products,... See more

Order

Reviewers mention negative feedback about order fulfillment. Many customers report significant delays in... See more

Customer service

Consumers consistently express strong dissatisfaction with customer service. Many reviewers report a complete... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the products for making their hair... See more

Refund

People report negative experiences with refund. Many customers express frustration over not receiving... See more

Reviews shaping this summary

Rated 3 out of 5 stars

You've regularly had stock and logistical issues. You are apologetic but they keep happening and I would like to see more consistency. The inches pro hasn't done much so far but it's only been a few... See more

Rated 3 out of 5 stars

i had to wait for awhile to get my products in the United States. It would be best if yall made a distribution system in the states where your market could be large.

Rated 4 out of 5 stars

Plant made products is great for my hair. It absolutely loves it. I use the drizzle and my hair comes alive. Can you just ensure the cap that you use is able to spray out as the last two batches... See more


Company details

  1. #41 of 41 best companies in Cosmetic Products Manufacturer
  2. #127 of 133 best companies in Cosmetics shop
  3. #107 of 109 best companies in Hair product shop

Written by the company

🥊| Fighting hair loss, thinning, breakage, hair/beard growth with vegan handmade products. Simple Routines, Serious Results. As seen on: BBC, Vogue, BuzzFeed, Glamour, The Every Girl and Medical Daily


Contact info

3.2

Average

TrustScore 3 out of 5

1k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing hair products

Ive been using plant made for a couple of years now, I use inches rain and dew.

I suffer from alopecia and this product has really helped. No more nasty injections

Highly recommend, it does seem like an expensive buy but the products are quality and they last, my shampoo and conditioner lasts approx 2-3 months and the oil approx 6 weeks!!

2 July 2024
Rated 5 out of 5 stars

Great

I can see the difference and it’s only been 2 weeks

8 July 2024
Rated 5 out of 5 stars

It really works 💯

Right I had to wait to give an honest review. I started using plantmade 29/11/23.I had covid and my hair started falling out, I then began having trouble retaining volume. Upon speaking to my friend she recommended plantmade. Products used are rain, dew, inches pro, and drizzle.
Let me tell you I wasn’t a believer but I am now. I have a strict hair routine and the volume is now reappearing.
I would definitely recommend using the products I use, be patient that is the key. You have to wait 3-6 months to see results.
I was using soil but I don’t find that it helps because it drys my hair out. But everyone’s hair is different.

21 November 2023
Rated 5 out of 5 stars

Less hair lost since and softer healthier hair

Less hair lost since I have been using some of these products and my hair have grown over the 5 months. It is also softerand stronger( dew, rain, inches and soil) recently added drizzle just to use instead of mouse or water not to sure of the benefits but it smell good, only thing is it finishes quite quickly and the replacement is a little out of my price range at the moment

4 July 2024
Rated 5 out of 5 stars

Great service

I’ve been using this brand for nearly 2 years and have found the customer service to be great. I recently experienced a delay with my last order and the way the team handled this and sent me a gift for the delay, is a great example of why I will continue to support this brand and Ama. Keep going from strength to strength despite the hurdles chucked your way!

27 June 2024
Rated 1 out of 5 stars

Poor delivery time and communication

Poor delivery time and communication. I placed an order on the 28th of June and only received my order on the 24th of July. Practically a whole month after purchase and it was needed as a birthday present.
There was no communication letting me know my shipment will be sent out this late.

24 July 2024
Unprompted review
Rated 5 out of 5 stars

10/10 Product

This is my 5th time ordering rain and it has definitely helped in my journey to restore my hair and retain it! I will be a forever customer! Thank you PlantMade team and keep doing what you do best!

27 June 2024
Plantmade logo

Reply from Plantmade

Hey, thanks for reaching out to us!
Please contact Crystal, our Head of Talent & Partnerships at crystal@weareplantmade.com
She'll be able to assist you in any queries you may have!

Rated 5 out of 5 stars

Products are amazing

Products are amazing, I have used inches and roots for about a month and can already see and feel a difference! Less scalp irritation and tightness and my hair feels thicker and is day to day curlier! But

27 June 2024
Rated 1 out of 5 stars

Customer service is atrocious

Customer service is atrocious. Each time I have contacted they say it will be dispatched at the end of the week. Well the end of the week in their world is nearly a month of nothing. And then they want to respond with attitude because I (the customer) am getting annoyed with them for not fulfilling the order I have paid for.

18 July 2024
Unprompted review

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