We Are ROOTSTOCKReviews 

57
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fantastic little place to go for all kind of things....organic vegetables and fruit, eco-friendly products, refills of dry goods, washing liquid, shampoo. Lovely handmade items too like recycled shopp... See more

Rated 5 out of 5 stars

Healthy and organic. Veg boxes are plentiful and a great price. The service is fabulous. Thoroughly recommend. We need to support our local shops and stop giving to our huge supermarket. Check your... See more

Rated 5 out of 5 stars

I loved the experience. It was like going shopping to the market for a fresh veg. It very uplifting and friendly experience. Definitely added to my "FEEL GOOD" vibe. The veg was super fresh and tasty.... See more

Rated 5 out of 5 stars

Have ordered through rootstock on multiple occasions. They have such a wide variety of sustainable goods, with a starter pack that made it feel easy to begin living sustainably. Cannot wait to visit t... See more

Company details

  1. Natural Foods Shop
  2. Homewares Shop
  3. Organic Food Shop
  4. Toiletries Shop

Written by the company

REROOTING EVERYDAY CHOICES Refill Shop | Sustainable & eco-friendly retailer | Social & Environmental Campaigners


Contact info

4.8

Excellent

TrustScore 5 out of 5

57 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(57)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just brilliant

Just brilliant, the product quality is outstanding and is only bettered by the outstanding customer service. HIGHLY RECOMMEND!

29 June 2022
Unprompted review
Rated 5 out of 5 stars

Me and my girlfriendwere unsure on…

Me and my girlfriendwere unsure on whether to make the drive to the shop. We are so glad we did and we are so enjoying using our reusable kitchen items. We are also planning on coming back as soon as we are able. Many Thanks!!

Billy,
Weardale

28 June 2022
Unprompted review
Rated 2 out of 5 stars

The review I wrote on Saturday was in…

The review I wrote on Saturday was in frustration because I thought earlier that if I just typed in ROOTSTOCK I would get your website. Untrue! There is nothing giving opening times on the website when I just typed in ROOTSTOCK. However, I found later what opening times were when I typed in ‘wearerootstock’ for the website name! I think you could make it clearer by judicious use of typography what is your correct website name. I had NO IDEA that the correct address for the website had ‘we are’ in front of the website name of Rootstock. There seems also no way of writing to you apart from putting in a review which gets published. I am sorry for the mix up as I love the shop and would not like bad reviews published. Please tidy up your website address.

27 June 2022
Unprompted review
We Are ROOTSTOCK logo

Reply from We Are ROOTSTOCK

Hi Pamela,

Apologies for the continued confusion; however, as you can see from the Trustpilot page, our name does state 'We are Rootstock', it is simply for logo purposes that you will see 'ROOTSTOCK' on our door.

As a small business, Search Engine Optimisation is a debilitating cost and to ensure we come up on the first page of Google as just 'Rootstock' is currently out of our reach. We also cannot use ROOTSTOCK.com or .co.uk, as both were already taken and unfortunately, you cannot share a domain or company name that already exists, hence 'We are Rootstock'. However, if you were to google us, you can refine your search by adding 'Bollington' and we pop up.

Alas, I am glad you like the shop.

If you have any further issues, please contact me directly on hello@wearerootstock.co.uk.

Thanks Pamela,
Sophie

Rated 5 out of 5 stars

What a great place

What a great place. Girls were so helpful and couldn't do enough. The shop is lovely and bright and well organized. Maybe need another set of scales. Brilliant labelling system. Well done and i hope you do well. Carol Jackson

2 February 2022
Unprompted review
Rated 5 out of 5 stars

Great local business!

I have ordered from Rootstock a couple of times now and have also visited their lovely little shop as well. They have such a great ethos and help to reduce the amount of wasted packaging we use day to day with quality refills and products. The team are so friendly & helpful when asking about quantities they recommend. It’s also been really useful to use their local delivery service too. I can’t recommend this growing, local company enough!

18 August 2021
Rated 5 out of 5 stars

Amazing products, friendly service

Amazing products, friendly service. Cannot recommend We Are Rootstock highly enough! Makes it so much easier for me to do my bit for the planet. Thank you for making sustainability more achievable in our area :)

18 August 2021
Rated 5 out of 5 stars

What a fab company!

Have ordered through rootstock on multiple occasions. They have such a wide variety of sustainable goods, with a starter pack that made it feel easy to begin living sustainably. Cannot wait to visit their shop soon!!

7 July 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant local company

Just really helpful, great product line and great service. Love popping in for my essentials. Can't recomend enough. Brilliant local company.

6 July 2021
Unprompted review
Rated 5 out of 5 stars

Great Business 100% Recommend

Amazing products, Extremely environment friendly!! Love to see all the hard work they have been putting in to make a change! Keep up the good work guys!

6 July 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look