I'd stay away from this insurance company they are refusing to repair or replace my iPhone after I been paying for my policy for over 5 years Absolutely the worst company I wouldn't recommend them... See more
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Claim sorted quickly with 2 options ... I could organise the repair myself and provide the information requested or send it to one of their repairers. I did the latter and the collection, repair and... See more
Having dealt twice now with SO-SURE this latest experience was even better than last time. Good, swift and pratical communication about options and resolutions. Both through email with Areeb Mohamm... See more
Company replied
Took contents insurance out with SoSure, very competitive price and low excess, even lower if you use the app and create an inventory. This is an easy process and quite a useful tool to realise what i... See more
Company replied
Company details
Written by the company
At SO-SURE, we're on a mission to make insurance even better – fast, fair, easy and great value. We protect our customers when they claim and reward them when they don't.
Contact info
19-21 Hatton Garden, EC1N 8BA, London, United Kingdom
- support@wearesosure.com
- wearesosure.com
3.7
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I am very happy as my claims went…
I am very happy as my claims went through smoothly no huffs no puffs thanks 😊
14 May 2024
Unprompted review
Reply from SO-SURE
Hi there,
Thank you for your feedback! We're delighted to hear that your claims process went smoothly and without any hassle. Your satisfaction is our priority. Thanks for choosing us! 😊
Kind Regards,
Team SO-SURE
Speedy service
Really quick response to my claim, I was able to take my phone to a local repairer for repair and payment sent by So-sure the day after forwarding invoice and my details. Great service
14 May 2024
Unprompted review
Reply from SO-SURE
HI Emmalene,
Thank you for your feedback! We're thrilled to hear about your positive experience.
We're glad we could provide a quick response to your claim and that you could get your phone repaired locally.
We appreciate your kind words and are always here to help!
Kind Regards,
Team SO-SURE
I tried to claim for damage to my sofa…
I tried to claim for damage to my sofa that my dog had done i took out the extra cover for pet damage paid the extra as i wanted to be safe just in case now being told i cant claim as i didn't upload phone before the damage so basically before you can claim you need to take photos off every item in your home absolute rip off i have insured my home for over 30 years and never heard anything so stupid dont waste your money may as well not be insured now they are saying you have to individually list anything over 500 from cookers sofa ect but was never once told they taken my money didn't it seem odd I was paying content insurance but didn't have furniture according to them they replied asking me to contact them and the email address is not valid email what a absolute nightmare of a company DO NOT Use AT ANY COST
13 May 2024
Unprompted review
Reply from SO-SURE
Hi Andrene,
Thank you for your feedback. We're sorry to hear about your recent experience with your claim. We understand how frustrating and disappointing this situation must be, especially after taking extra precautions by purchasing pet damage cover.
Please email us on support@wearesosure.com and we will be more than happy to discuss this matter further with you.
Kind Regards,
Team SO-SURE
Reply from SO-SURE
Hi there,
Thank you for your 5* review.
We believe in making everything easy and quick for our customers. We appreciate you taking the time to leave us a review.
Kind Regards,
Team SO-SURE
Broke my phone and was fixed same day
excellent company. the cost of fixing my phone exceeded the allowance of what i was given to repair my phone but the team quickly approved it allowing me to get my phone looking back to brand new
9 May 2024
Unprompted review
Reply from SO-SURE
Hi there,
Thank you for your feedback! We’re thrilled to hear that you had a positive experience with us. Our goal is always to provide the best possible service.
Your satisfaction is our top priority.
Kind Regards,
Team SO-SURE
Ease of claiming
After a burglary, the SO-SURE team could not have been more helpful and decisive. This allowed us to replace the stolen items quickly and follow a simple procedure to get this done.
16 April 2024
Unprompted review
Reply from SO-SURE
Hi there,
Thank you for your feedback regarding your experience with us.
Providing assistance during difficult moments like these is at the core of what we do, and we're pleased to have been able to offer the support you needed promptly and decisively. Our aim is always to streamline the process of replacing stolen items, and we're glad to hear that we achieved this for you.
Kind Regards,
Team SO-SURE
Great insurance company
Great insurance company. My claim was handled quickly and I was updated at all stages. My phone was back in less than a week. Very happy.
30 April 2024
Unprompted review
Reply from SO-SURE
Hi Shanna,
Thank you for your wonderful review! We're thrilled that you found our insurance company great and your claim handled quickly.
Your satisfaction is our priority, and we're glad we could exceed your expectations.
Kind Regards,
Team SO-SURE
Reply from SO-SURE
Hi Ian,
Thank you for sharing your experience with us!
We're thrilled to hear that you found our service prompt and our app easy to use. Providing convenience and efficiency is our goal, and we're glad we could meet your expectations.
Kind Regards,
Team SO-SURE
Reply from SO-SURE
Hi Tracy,
Thank you for your feedback!
It's truly rewarding to know that you found our service to be excellent. Your satisfaction is our top priority, and we're grateful for the opportunity to assist you.
Kind Regards,
Team SO-SURE
World's hardest company to cancel from
World's hardest company to cancel from. Emailed twice and they still continued my policy. Finally got through to someone on chat and they spun a line of trying to contact (checked all emails and nothing received). Would not reimburse me for money already taken just cancelled from today!
29 April 2024
Unprompted review
Reply from SO-SURE
Hi Emma,
We're truly sorry to hear about your experience. We apologise for any inconvenience caused by the difficulty in canceling your policy and the lack of communication. This is not the level of service we aim to provide.
Please know that we take your feedback seriously and will address this matter internally to ensure it doesn't happen again.
If there's anything further we can do to assist you or if you have any outstanding concerns, please contact us via our webchat or by emailing us at support@wearesosure.com.
Kind Regards,
Team SO-SURE
I do not want to renew this policy it…
I do not want to renew this policy it is too expensive
27 April 2024
Unprompted review
Reply from SO-SURE
Hi Catherine,
Thank you for your feedback regarding the cost of your policy.
Please contact us via our webchat or by emailing us at support@wearesosure.com and we can then get this matter looked into for you.
Kind Regards,
Team SO-SURE
Great fast service
Very quick response to my claim. I had already got my phone repaired before contacting So-Sure as my last claim had not been cleared off my account. No issues what so ever, as soon as I put my new claim on I got a response the same day, I uploaded my receipt & got an email the next day to confirm my payment. This has been my 2nd claim this year for a damaged phone & I cannot fault So-Sure for their service provided.
24 April 2024
Unprompted review
Reply from SO-SURE
Hi Suzanne,
Thank you for sharing your experience with us!
We're delighted to hear that you found our response time to your claim prompt and efficient. We're pleased that your previous claim situation was resolved smoothly, and we're grateful for your continued trust in us.
Kind Regards,
Team SO-SURE
Very impressed, great experience
After a flood at home I needed to claim on my contents insurance for the first time. I was very anxious about this and I found the team at so sure to be extremely helpful. Great communication, fast decision making, quick to send out someone to validate the claim and a quick payout. I was also able to secure alternative accommodation which was a life saver. Special shout out to Sam from the team who dealt with my case- you were amazing
19 January 2024
Unprompted review
Reply from SO-SURE
Hi Rachel,
Thank you for your glowing review! We're thrilled that our team, especially Sam, could assist you effectively during such a stressful time.
Your satisfaction is our priority, and we're grateful for the opportunity to have helped.
Kind Regards,
Team SO-SURE
5 Star Service
Fantastic service from start to finish. Really made the whole process easy and the communication was first class too.
23 April 2024
Unprompted review
Reply from SO-SURE
Hi Tara,
Thank you for your kind words! We are thrilled to hear that you had a fantastic experience with our service.
Making the process easy and maintaining clear communication are top priorities for us.
Kind Regards,
Team SO-SURE
Great app
Great app. Easy live chat, and they honoured my existing premium until November even though I've upgraded my phone.
19 April 2024
Reply from SO-SURE
Hi Sarah,
Thank you for your feedback! We're thrilled to hear that you had a great experience with our app's live chat support and that our team was able to assist you effectively.
Kind Regards,
Team SO-SURE
Reply from SO-SURE
Hi Bethel,
Thank you for your feedback! We're delighted to hear that you had a great experience with us! Your satisfaction is what drives us, and we're thrilled to have met your expectations.
Kind Regards,
Team SO-SURE
So Sure
So Sure, I’ll never be using them again. Sadly, they use a third-party to repair devices called Value Checkers. Who in the last 12 months, have had three of my devices for a total of 20 weeks. They have both been sent back several times due to inadequate workmanship which has left me without a mobile phone several times this year for several weeks, contributing to my already poor mental health.
9 April 2024
Unprompted review
Reply from SO-SURE
Hi Samuel,
Thank you sharing your feedback with us.
I'm sorry to hear about your frustrating experience with our repair service. We are committed to improving our repair process to ensure that future repairs are completed efficiently and to the highest quality standards.
Please get in touch with us via our webchat or email us at support@wearesosure.com we will happily look into this matter and escalate with our claims team regarding the concerns raised.
Kind Regards,
Team SO-SURE
Been trying to cancel a policy for a…
Been trying to cancel a policy for a phone I haven't owned for a few years now.
Getting passed about, no one actually does anything.
Policy was for a galaxy s21. I have an s24 now.
Yet I've just received a renewal notice for this year !!!
12 April 2024
Unprompted review
Reply from SO-SURE
Hi Anthony,
Thank you for sharing your feedback.
We sincerely apologise for the disappointing 1-star experience you've had with us. Satisfying our customers is very important to us.
Please contact us via our webchat or by emailing us at support@wearesosure.com and we can then get this matter looked into for you.
Kind Regards,
Team SO-SURE
Awful company
Awful company. Never email you back know. Not one phone number to call. I’ll never use this company again.
8 April 2024
Unprompted review
Reply from SO-SURE
Hi Julie,
Thank you for sharing your feedback. We sincerely apologise for the disappointing 1-star experience you've had with us.
Your feedback is important to us, and I understand your disappointment with the lack of response. Please know that we take your concerns seriously, and we're committed to improving our communication and service standards.
Kind Regards,
Team SO-SURE
Reply from SO-SURE
Hi Karen,
Thank you for your feedback! We're thrilled to hear that you're pleased with both our service and pricing. We strive to offer exceptional value to our customers while maintaining the highest standards of quality. Your satisfaction is our top priority!
Kind Regards,
Team SO-SURE
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