Avoid
💥Avoid💥
- Unprofessional
- Unorganised
- Inappropriate
- Unethical
On the first night, one of the group reps suggested to my friend 'she should set up an only fans' which obviously made her feel uncomfortable. He then proceeded to spend the whole night flirting with and putting his hands on a lot of the other girls, and ended the night by engaging in explicit activities between himself and another group member in the hostel pool in front of us.
As a trip that is being advertised towards young people, and is appealing to many young women travelling for the first time, I do not reccomend you book with this company.
UNETHICAL:
Despite this 'travel company' claiming to be ethical, they are not. On the first day of the trip we visited a long neck tribe, which felt extremely uncomfortable.
We were provided with a tour guide who couldn't speak any English, and no-one was available to translate between us and the members of the tribe, so we didn't actually learn anything about them. We were told basically that they understand 'here's some money' and 'can I take a photo'.
Furthermore, as part of the group trip you visit an elephant 'sanctuary' where you can wash/touch/bathe the elephants. I know this is a popular tourist attraction, but it is definitely unethical. When I raised these concerns to trip leader John, he said 'I'm sick and tired of people piping up in the group chat about things being unethical.'
As the trip started in Chiang Mai and ended in Phuket, we had to travel between these places, and many people opted to book the flight instead of the 24 hour bus. When me and my friend arrived in Phuket at 01:00am, there were about people from out trip in the reception of the hostel all very upset about the accomomodation. For example, there were girls in mixed dorms who were promised a female only dorm.
The man at reception was getting very stressed with us and asking for an overall deposit for the group in addition to everyone's individual deposits. He kept asking for John, as the booking had been made in his name, so I said I would try and call him.
I was unable to reach John, so I called the other rep. I managed to keep him on the phone for 59 seconds before he hung up on me. And then text me back an hour and 25 minutes later saying it was too late and they weren't dealing with it tonight, so as the 'most experienced travellers' me and my friend were left to deal with this situation and leave our passports as a deposit for the group of 31 people.
When we spoke with John the following day, we explained that we weren't happy with what had happened, and as paying customers should not be doing his job for him. He told us that apparently his work day ends at 7pm, and no rep would ever be available after this time to deal with issues (despite the fact they never told us this!!!)
We said we weren't happy with the situation and we're going to leave, so I can't comment on the rest of the trip. However as I was still a part of the group chat, I was still able to see messages that proved the unprofessional behaviour had definitely continued, including reps bringing their own relationships and behaviours into the group dynamic.
Overall my experience was shocking, I wouldn't recommend to anyone. Please stay away from this company.
28 November 2024
Unprompted review