NKD Underwear Reviews 24

TrustScore 3.5 out of 5

3.3

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Rated 3 out of 5 stars

Got my order wrong add kept sending the wrong pair of panties again as a replacement instead of the correct item, and they didn't seem to understand what was happening until finally someone smart repl... See more

Rated 3 out of 5 stars

I've tired many times to change my size to medium and the site kept changing it back to large. And, this month's package only had one panty in it. I still support your company and love your brand an... See more

Rated 4 out of 5 stars

Overall the panties were just as expected. The white pair ended up being to big. Which is a bummer because I didn't order them too big. Oh well. Thank You.

Company details

  1. Underwear shop

Written by the company

Making A Difference! At Women's Shelters, underwear is the most requested item. That is why we created NKD Underwear, and it's what keeps us going. We've partnered up with shelters to make sure that each and every donation goes to the women who need it most. We worked closely with our women's shelters when designing NKD to make our impact is maximized with the women we're helping. The NKD Promise - We started NKD to make a difference in the world by empowering women and helping those that are in need.


Contact info

3.3

Average

TrustScore 3.5 out of 5

24 reviews

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1-star

No history of asking for reviews

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Rated 2 out of 5 stars

Exciting subscription turned boring

There super comfortable but I feel like when I first started this subscription I was receiving a variety of styles and colors of underwear, the last few I’ve gotten have all been the exact same black pairs which is fine but I feel like I’m missing out on what this used to be!

21 September 2022
Rated 1 out of 5 stars

This company is terrible

This company is terrible. 2/3 orders are accurate. And when they’re wrong? Don’t even think about it getting corrected in a satisfactory manner. Don’t even trouble yourself. Their products are nice but last maybe a month or two at best. Save yourself the trouble. Spend a little more money on a company that will actually listen when they mess up.

13 May 2022
Rated 3 out of 5 stars

Got my order wrong add kept sending the…

Got my order wrong add kept sending the wrong pair of panties again as a replacement instead of the correct item, and they didn't seem to understand what was happening until finally someone smart replied to me about it and sent my correct order lol. On the plus side, I got a few extra pairs of panties for free!

8 March 2022
Rated 1 out of 5 stars

Customer service is a shambles

Received a message on a child account asking if I would be a brand ambassador. I messaged the main account with the intent of being unsubscribed from these messages. Pious support didn't feel the need to actually read these messages, instead of continuing with a standard conversation as if I was interested.

Having a professional account on Instagram where the most I'm uncovered is a short sleeve shirt it was clearly a shock to be asked to post 18+ photos by this account (something I would never do), as well as getting my personal discount code created.

This was a deeply uncomfortable conversation to have, certainly made worse by the ignorance of my replies. I even stated that I was lost for words, it was nothing short of appalling.

Though as it's possible to unsend messages on Instagram it always helps to take screenshots to keep this review standing when it's reported for deletion.

28 February 2021
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. A bot texts you on social media, about free shipping and a discount. Efter the conversation they remove their Instagram page. Don't buy from this site.

20 January 2021
Unprompted review

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