Wearyourmoment Reviews 

248
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the embroidered products, noting how well the detailed stitching captures special family memories perfectly. People also find the online ordering process very straightforward and consistently appreciate the helpful communication and quick turnaround times from the team. Some reviewers were not happy with occasional design mismatches where the final embroidery did not closely resemble the original photo provided. A few consumers also experienced issues with damaged items arriving or encountered frustrating complications during international delivery services. However, buyers mentioned that customer support was generally understanding when addressing these unexpected product concerns.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the exceptional quality of both the... See more

Quality

Clients share positive opinions on quality, consistently praising the exceptional workmanship and beautiful... See more

Order

Customers consistently note positive experiences with order processes that are described as very... See more

Customer service

Users describe ambiguous interactions with customer service, showing a high level of disagreement. Many... See more

Delivery service

People report ambiguous experiences with delivery service, balancing both efficient shipping and logistical... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We got a tote bag with an image of my daughter paddling in the sea with her Nana as a present to say thank you for help with childcare. She absolutely loved the unique gift and considered framing it!... See more

Rated 5 out of 5 stars

The team were very communicative and helpful with my order all along the way - I asked for an additional sketch for approval in a different way and they were happy to help (with a small fee for the... See more

Rated 5 out of 5 stars

What a great company! I bought two hoodies and then ordered a third once I saw the quality of the both the work and the sweatshirt material itself. Despite being an online company, the service is resp... See more

Rated 5 out of 5 stars

fabulous! I have shopped here on several occasions - and each time they deliver. such good presents - especially good for special thank yous. great quality, speed - brilliant. will use again and agai... See more


Company details

  1. Gift shop

Written by the company

We turn your pictures into embroidered works of art you wear. From pictures of pets to the most cherished notes we create mementoes that you will want to wear over and over Once you've uploaded your image and chosen your colour and size, that's when the magic really begins. Your memories deserve to be celebrated, and we understand that each moment is unique and personal. Whether it's a wedding, graduation, family gathering, or a once-in-a-lifetime trip, our artists ensure that every stitch tells your story authentically.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

248 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(248)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding product and service - repeat customer!

I’ve ordered from Wear Your Moment twice (for Christmas 2023 for a gift and then, as I was so impressed, again for Christmas 2024). The quality of the garments is excellent (the sweatshirts are super soft and come in lovely wearable colours, and keep their quality after washing) - and the embroidery detail of the personalised image is outstanding. In terms of look, styles and size of embroidery, what you get is exactly as advertised (there are lots of examples on the website so you know exactly what you’re getting) - and in fact my own images turned out even better than I anticipated. Both of the purchases I have made have been huge hits - my partner wears both of his sweatshirts all the time. I’ll definitely order from them again

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Incredible!!

The team were incredibly responsive. Being able to review and talk about the design before it got created was great! The first order got lost in the mail and due to the person the present was for being on a tiny window of leave from the military I contacted the team and they got an order out straight away which made it in time! The jumper is great quality and the person loved the gift!

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Great personalised products!

I bought two jumpers in their New Year sale in preparation for a birthday and Father's Day. I didn't pay for a preview and didn't need to: love both of them. Quality looks great. I would love to receive them as presents. Still haven't gifted as presents yet, but I can't wait!

22 February 2025
Unprompted review
Rated 1 out of 5 stars

Awful

Awful. Tiny images. Awful customer service. Overpriced.

20 February 2025
Unprompted review
Wearyourmoment logo

Reply from Wearyourmoment

As we have already communicated with you, your design was made at the standard size as seen in all of our product, social and advertising images. In no way do we convey images that would suggest the design would be embroidered any bigger in what you have received. The screenshot you have sent to us (of the actual product image) clearly shows the sizing of the design especially when you factor in gap between the neckline and the armpit.

Also, despite the fact you sent an image where the person in it had their feet missed by the picture taker we kindly added (at your request) this to the image prolonging our design process. But 'awful customer service' eh?

We're really sorry you expected a much bigger design despite the fact there is no suggestion of this for this product.

Kind regards

Scott

Rated 5 out of 5 stars

Fantastic!

Fantastic!

I bought a cushion and a jumper as a present to my partner for our anniversary and the quality of both items truly is great. The images stitched on are both really cute and my partner absolutely loved the jumper. Unfortunately the jumper turned up with a stain that I wasn't able to remove but I contacted the customer service which promptly sent another jumper free of charge in a matter of days.
I can't recommend WearYourMoment enough, they truly are really good at what they do.

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Great and beautiful quality

I ordered a T-shirt for my boyfriend's birthday and choose his favourite picture of us. The result is amazing and it's a very beautiful product! I totally recommend it, perfect for an original and personal gift.

Now, I can't wait for his reaction!

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. The proofing service was great, I asked for a slight adjustment and it was no trouble, the team were incredibly helpful in making it.
The product itself was wonderful. The quality of the T-shirt was fantastic and the stitching replicated the image perfectly. I will be ordering another.

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Great Product & Customer Service

The quality of the product is fantastic and the embroidery really does capture the moment!
I ordered pretty close to Christmas and although there was a small delay the ordered arrived with time to spare. NOTE: The reason for the delay was that the quality control had picked up a small stain so the hoodie was re-made and shipped to me via 24 hour post - Great customer service

18 December 2024
Unprompted review
Rated 5 out of 5 stars

AMAZING!.

AMAZING!.
Contacted with a request for personalised hankies for all my siblings after my Grandad's passing with his handwriting on them. WearYourMoment could not have been more helpful. Communication was great, the hankies were amazing, delivery was speedy. THANK YOU THANK YOU THANK YOU

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Wow! Unique, personalised gifts

Wow!! What a unique & amazing idea! My brothers and dad were DELIGHTED with their t-shirts and could tell exactly what their 'moment' was. I emailed Scott directly and was able to choose from a whole catalogue of t-shirt types and colours (I wanted a sports ones). I also asked him for advice on what would look best colour wise etc. Highly recommend, you will not be disappointed!

12 January 2025
Unprompted review
Rated 5 out of 5 stars

Best Christmas presents for my family

Best Christmas presents for my family! These will be cherished for years. The photos were made into cute embroidery and the quality of the hood is nice as well.
The communication from the team was friendly, helpful, and prompt.

Thank you so much, will be back with something for myself in the near future.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful scarf

I ordered a scarf with personalised text on. I was really pleased with the quality of the scarf itself as well as the quality of the stitching. It arrived in good time for Christmas and I found the whole ordering process and delivery very efficient. I would order from Wear Your Moment again!

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful gift idea

Ordered a hoodie with a photo of our family embroidered on the chest. My husband loved it. It's a great service offering thoughtful gifts for love ones. Thank you!

21 December 2024
Unprompted review
Rated 4 out of 5 stars

Unique and beautiful gift

Ordered 2 scarves for Christmas and although I was nervous about how they would turn out, they are both beautiful. Be aware, there is a charge just to view the image (which I did not do and chanced it!) and also an extra charge for the background to be embroidered so can turn out expensive but overall, unique and beautiful gift.

24 December 2024
Unprompted review
Rated 5 out of 5 stars

Loved it so much I bought 10!

I initially bought 2 items from Wearyourmoment for Christmas presents and was so impressed when they arrived I ended up buying 8 more!! A combination of t-shirts, jumpers and scarves. The quality of all items are great in themselves and then made even more special with the personalisation. The only advice I'd give to anyone thinking of buying and using a close up face, is to ensure you use a photo that clearly shows the full face that isn't cropped by the edge of the photo. I hilariously did this and the person's head appeared square on the final product. However I love the items so much I'm planning on ordering another item to replace the 'oops' one!

5 December 2024
Unprompted review

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