I had an issue with a hacker breaking into my account and urgently needed some configuration changes, password reset, etc.. before any further damage could be done. Alexander S took on the t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Philip was AWESOME. He spent an hour with me trying to figure out why my emails and website weren't working. He was incredeibly polite, patient and willing to help. He definitely made this process a l... See more
Company replied
So often you just assume you'll be talking to a machine. The Web Central team have have been consistently supportive for over 10 years. I'm very grateful for everything they do to help me manage my do... See more
Company replied
We can get a technical expert to resolve our problem relatively painlessly. On top of that, they were also helpful in creating tickets for us for follow up questions which may take longer than a li... See more
Company replied
Company details
About Webcentral
Written by the company
At Webcentral, we offer everything you need to bring your next big idea to life - from domain registrations, to web and email hosting, we've got you covered.
Join Australia's favourite web hosting provider today and enjoy lightning-fast performance backed by a 99.99% uptime guarantee.
Start strong with a .au domain for just $29.90 when you prepay for 3 years!
Join Australia's favourite web hosting provider today and enjoy lightning-fast performance backed by a 99.99% uptime guarantee.
Start strong with a .au domain for just $29.90 when you prepay for 3 years!
Contact info
Brisbane, Australia
- webcentral.com.au
4.8
Excellent
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Issue resolved fairly fast which was…
Issue resolved fairly fast which was great, thank you.
2 March 2026
Unprompted review
Reply from Webcentral
Hi Simon! It was great to know that you received prompt response. Please contact us anytime!
James,
Customer Advocacy
Great service from Nathan in the Sales…
Great service from Nathan in the Sales team today. Great continuity from a previous service ticket - Nathan read the background and jumped straight in - I didn't have to start from the beginning which was great. He presented a number of relevant options quickly and was able to work with the Migrations team to ensure a smooth transition to our new product.
2 March 2026
Unprompted review
Reply from Webcentral
Hi Katie,
Thanks for the shoutout for Nathan! It is very nice to hear you could hit the ground running with him and got your questions answered. We appreciate the kind words and are always here whenever you need a hand with your new service, please contact us, we are here 24/7!
-Sam, Customer Advocacy
Kadek Merta was extremely helpful
Kadek Merta was extremely helpful - it was a very easy process and the outcome excellent!
1 March 2026
Unprompted review
Reply from Webcentral
Hi Lynda,
Thanks for this lovely shoutout for our Kadek! Extremely helpful support is all we can strive for. If you need any further assistance, please don't hesitate to reach out to us any time of the day!
-Sam, Customer Advocacy
Good service
1 March 2026
Unprompted review
Reply from Webcentral
Hi Wade,
Good service is good to see! Thanks for contacting us and taking the time to leave this review. Please contact us again anytime!
-Sam, Customer Advocacy
Good chat customer service
Good chat customer service, while also unable to help me bridge MS's licensing agreements.
28 February 2026
Unprompted review
Reply from Webcentral
Hi James! I am glad to know that you received good assistance from our chat team. We are always available, please don't hesitate to reach out!
James,
Customer Advocacy
shifting webhosts to Webcentral
Webcentral have been taking care of my domains for many years and after my webhost's services went downhill I talked to Webcentral about moving my sites across to their hosting packages. Krizette was very helpful and patient with my questioning etc. and resulted in moving everything across to Webcentral with a hosting plan much better value than my old hosts, with customer support that has been exemplary.
25 February 2026
Unprompted review
Reply from Webcentral
Hi Bede,
Thanks for such a kind review for our Krizette! it's wonderful to hear you could get things sorted and everything made sense. Please reach out to us anytime of the day if there are any further questions or concerns!
-Sam, Customer Advocacy
Great to chat with a human in this world of robots
Awesome to chat with an actual flash-and-blood human and not a bot. Even though the problem has not been resolved wile on the chat, I received guidance towards resolution.
25 February 2026
Unprompted review
Reply from Webcentral
Hi Zoltan,
Thanks for this review and highlighting our wonderful and human team! We are here round the clock to ensure things are up and running, please contact us again if you have any questions with your services or account!
-Sam, Customer Advocacy
Great tech support
Quick, precise and relevant tech support execution by Andika T. Understood the issue and resolved the problem immediately.
24 February 2026
Unprompted review
Reply from Webcentral
Hi Zubin,
Thank you for your fantastic feedback! We’re glad to hear that Andika provided excellent customer support. We’ll be sure to share your kind words with him, recognition like this truly means a lot to the team.
If you ever need assistance again, we’re always here and ready to help.
-Dyane, Customer Advocacy
Hopeless
We have had nothing but issues with their email service. Loads of issues causing severe disruptions to our business. Their tech support is hopeless.
24 February 2026
Unprompted review
Reply from Webcentral
Hi Mitchell,
Thank you for taking the time to outline your recent experience. Email services are important ones and technical issues can sometimes require multiple troubleshooting steps, but the process should feel straightforward. Hopeless is definitely not what we expect from our team at Webcentral.
I have reached out for your ticket number to see where we can assist further and double check the investigation so far. Our intention is always to maintain reliable service while protecting the broader email environment and I really appreciate the feedback you have provided. Thanks again.
-Sam, Customer Advocacy
Quick Service with a Resolution
Was really easy to get done what needed to get done. Well done!
16 February 2026
Unprompted review
Reply from Webcentral
Hi Sandy,
Thanks for this review! It's great to see that the team was helpful! Please contact us anytime you need any further assistance or have any questions with your services!
-Sam, Customer Advocacy
Excellent work by Saheetha & Webcentral team
Excellent work by Saheetha and Webcentral team for getting our emails migrated from legacy system to cPanel. Seamless transition and communication throughout the process.
15 February 2026
Unprompted review
Reply from Webcentral
Thank you for your wonderful feedback, Abu. We’re happy to hear Saheetha and the team made the migration to cPanel seamless and communication was clear. If you have other queries, reach out anytime!
James,
Customer Advocacy
Irfan was friendly & really efficient
Irfan was friendly & really efficient. He solved my issue quickly and answered some additional questions I had.
13 February 2026
Unprompted review
Reply from Webcentral
Hi Jackie,
Thank you so much for sharing this! We’re really glad Irfan was able to help you quickly and answer all your questions along the way. We appreciate your kind words and we’re always here whenever you need support.
-Dyane, Customer Advocacy
Gede was extremely helpful and went…
Gede was extremely helpful and went above and beyond to ensure all my problems were solved.
13 February 2026
Unprompted review
Reply from Webcentral
Hi Danielle,
Thank you for the great feedback! We're glad to hear Gede made such a positive impact and took the extra steps to get everything sorted for you. We are here anytime you need support.
-Dyane, Customer Advocacy
Immediate help with patient responses
Immediate help with patient responses. I appreciate that Bozhidara A. waited patiently for the process to get worked out. Even though I may have not responded right away, they waited till my site propagated and started working. They never made me feel like I was lesser than. Thank you
11 February 2026
Unprompted review
Reply from Webcentral
Hello Kirsten!
Thanks for contacting us and highlighting Bozhidara with this review, it's great to see that they were helpful with your DNS! Please contact us anytime you need any further assistance or have any questions with your services!
-Sam, Customer Advocacy
Had terrific service with security upgrades
Had terrific service in sorting out several security updates on my domains. A big thanks to Andika T for his expert assistance.
11 February 2026
Unprompted review
Reply from Webcentral
Hi Ardmil,
Thank you so much for sharing your experience! We’re really glad to hear the security updates on your domains were handled smoothly. We appreciate your trust and are always here whenever you need a hand.
-Dyane, Customer Advocacy
Webcentral's illegal auto renew feature
I recently had one of the most frustrating and unacceptable experiences with a domain registrar.
After my old card expired, I manually renewed one domain and entered my new card details for that specific transaction. However, without my consent, the company then used my new card to charge additional domain renewals I hadn’t authorised.
Instead of acknowledging the issue, they repeatedly hid behind scripted explanations about “auto-renewal” and “policy,” completely ignoring that I never approved using my new card for anything other than the manually renewed domain.
Their system automatically saving a card and charging it for unrelated invoices isn’t “policy” – it’s a billing practice that overrides customer consent.
Every response I received avoided the core problem: they charged my card without authorisation.
The customer service approach was dismissive, circular and unwilling to take responsibility for their system charging a card that was never approved for auto-renewal.
If you value transparency, consent and control over your payment methods, I strongly advise avoiding this company. Their billing practices are opaque, their policies override customer choice and their support team refuses to address legitimate concerns.
I’ve disputed the unauthorised charges with my bank, which has taken a significant amount of time – 4 hours so far – to repeatedly email Webcentral, speak to the bank in the attempt to resolve the matter.
In response to webcentral feedback -
Thank you for responding. For clarity, the issue is that I entered my new card details solely to manually renew one domain, and your system then used that card to charge two additional renewals that I did not authorise.
At no point did I approve the new card to be saved, stored, or used for other services. Entering card details for a single transaction does not constitute consent for additional charges, regardless of internal policy.
You have now stated you have reached out to me to further investigate however I attempted to resolve this with your support team multiple times, but the core issue was repeatedly dismissed.
At this stage, it is too late — I have already escalated the matter from my end.
7 February 2026
Unprompted review
Reply from Webcentral
Hello, Sarah,
Thank you for taking the time to share such detailed feedback.
We understand how concerning it can be to see charges you didn’t expect.
We’d really like the opportunity to review this properly and look into exactly how the payment method was applied on your account, including the renewal settings and billing history for the affected domains. Our intention is always to be transparent and to ensure customers have clarity and control over their services and payments.
We’ve reached out to you privately to request a few additional details so we can locate your account and review the situation end to end. Once we have that information, we’ll be able to provide clear explanations and discuss the appropriate next steps.
Mimi, Customer Advocacy
I had a difficult time for running WHM…
I had a difficult time for running WHM for my first time, to get my cPanel created with PJVM support, yet the team was very supportive that I had it up for my configuration within few minutes.
8 February 2026
Unprompted review
Reply from Webcentral
Hi Addulmonaem,
Thanks for this review and complimenting our team! It's nice to know they were very supportive. Please contact us again anytime if you ever have questions that need answers or assistance with services.
-Sam, Customer Advocacy
100% helpful
I have been with Webcentral for 20 years and continue to use them. Whenever I have an issue they are responsive and assist 100% of the time. Very happy customer.
1 February 2026
Unprompted review
Reply from Webcentral
Hi Libby,
WOW - thank you for being with us for so long! We appreciate the 5 stars and you for taking the time to review us. Happy customer means a happy Webcentral. Please contact us again, we are always here and ready to assist!
-Sam, Customer Advocacy
Gede is knowledgable and very helpful
Gede is knowledgable and very helpful! Amazing customer service. Yen
And as I was about the copy and paste what Gede showed me in the chat, an email with a transcript was in my mailbox. Haha. Nice.
5 February 2026
Unprompted review
Reply from Webcentral
Hello Yen!
Thanks you for this feedback and shoutout for our Gede! It's nice to know you got a copy of the information so that you have it for future reference. Please contact us again anytime, we are here 24/7!
-Sam, Customer Advocacy
Gede was knowledgeable and patient
Gede was knowledgeable and patient, and assisted with my enquiry efficiently and immediately. Thank you, Gede!
5 February 2026
Unprompted review
Reply from Webcentral
Hi Mark,
Thanks for the nice feedback! It is very nice to hear you got the support you were after from Gede. We appreciate the kind words and are always here whenever you need a hand, please contact us anytime!
-Sam, Customer Advocacy
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