ASUS Onlineshop Reviews 2,790

Horrible experience (specifically for ASUS Store Indonesia), they do not provide any sort of support or help in choosing the product as a beginner. Then, when the customer made a mistake in order, they DO NOT provide any refund/return/change of the product which is the least they could do. Not only that, when you submit a complain through email (because apparently that's the only way you can contact them which is so crap btw) they haven't responded to my complain, and it's been 1 week (work week btw). So, in conclusion, don't buy anything through them online because not only they don't provide help in picking the item, but also no guarantee of return or refund. Customer service is so horrible I had to complain to another division.

I recently purchased the Asus V3607V and upgraded it to 32GB of memory, and I’m extremely satisfied with the overall experience. From the moment I started using it, the system felt fast, smooth, and highly responsive. The 32GB RAM upgrade makes a noticeable difference, especially when multitasking. I can run multiple applications at once, switch between tabs effortlessly, and handle heavier workloads without any lag or slowdowns.

The build quality of the Asus V3607V feels solid and reliable, with a clean and professional design that works well for both productivity and everyday use. The display is clear and comfortable for long sessions, whether I’m studying, working on projects, or watching videos. Performance has been consistent and stable, even during extended use, which really shows the benefit of the memory upgrade.

Overall, this purchase feels like great value for the price. The upgraded memory has significantly improved performance and future-proofed the system for more demanding tasks. I would definitely recommend the Asus V3607V with a 32GB RAM upgrade to anyone looking for a dependable, high-performing machine that can handle multitasking with ease. @CharisHospice staff

Switzerland. I ordered a thing from the ASUS webshop instead of another shop because they promised faster 1-3d delivery. The website actually says "Shipping within 24h". Almost a week later, the thing is with the shipping company, but the tracking number still doesn't show anything. Still waiting for it.

I bought a TUF GAMING Z890-PRO WIFI directly from ASUS Online, $329.99. While preparing to install the CPU I discover damage to the socket before attempting to insert the CPU. ASUS has refused to refund or replace the board.

I ordered from them but they pushed out the delivery date for several weeks, and did not reply to my emails. That new date arrived and still not received what i ordered and still do not reply to communications.

My experience with ASUS has always been pleasant. I have owned two laptops: ASUS ROG and ASUS TUF. Both worked great. Never had any hardware issues.

Can't complain about the online store either. Unfortunately, I had to return my most recent purchase, ASUS ROG Strix, since Windows 11 was too unstable and RAID configuration did not easily allow Linux installation, but the return process went very smooth.

I will certainly continue buying ASUS products.

they are the worst ever dont buy from them they are bunch of liars and tricksters and too many people is suffering from them

BEWARE LAPTOP MODEL F1605ZA ASUS LAPTOP, Computer caught fire inside my home on my coffee table while Iid was closed and not being used.
The laptop was plugged in, I came home 5 minutes before my home and my 8-year-old Chihuahua Bethoveen were destroyed by fire.
I Contacted Asus who did send a replacement computer after 3 weeks!
Mine was under warranty, also it was a better model than the one that I previously had that caught fire, this is true.Then I asked for smoke damage cleanup to be paid for by Asus, because there was thousands of dollars worth of smoke damage to my home, and $650 worth of fire damage.
Asus agreed to pay the damages if I sent the laptop to them which I did and of course they would not compensate me because it was determined to be started
from an outside source. What tha What? What outside source? No one was home, and the fire department ruled the laptop caught fire because the battery became hot enough to combust. Asus made that up to keep from paying the damages to my home.
The estimated damage from the smoke was b/w $4100 and $7,500 I got two estimates from Servpro, and ServiceMaster which are professional smoke cleaning services.
They refuse to pay any of the money to have the home cleaned up. And use trickery and stall tactics to receive the laptop as well as delay.
I'm going to say this again the computer caught fire on my coffee table in my home, it did not just get hot and melt the plastic it burst into flames and was on fire when I opened my front door to my home, ON FIRE and it was pitch black dark inside my home and Beethoven who is like one of our kids, was in the closet, a smart place to be, but I had to go inside the home three times to find him in pitch black smoke the smoke covered my entire home the mattresses all our clothes all my furniture my HVAC units everything completely covered in black smoke. I had thrown water on the computer, not a good idea by the way, then throw the computer outside the home into the yard to put it out. Asus refused to pay for any of it. What if it would have been at night and me and my kids and our dog were all asleep in our home? We may have all succumbed to smoke inhalation and then most certainly worse, I've read more than one article with this very incident has occurred and many many laptop fires have started because of overheating batteries. I am trying to warn the public and here is the model number. Laptop model F1605ZA. BEWARE OF THIS COMPUTER AND COMPANY PLEASE. Get this, I only ask for $5,000 from Asus, that only covers the cleaning of the home that does not cover any furniture any clothes any mattresses that will just covers the walls the ceiling and the carpet. They did not offer to pay for any hotels which we were displaced and still are,, AND STILL ARE!! WE ARE STAYING AT MY MOTHER'S HOME. We're a poor family blue collar hard-working, barely making ends meet as it is family. And we ask for nothing but our home to be cleaned so we could move back in. We did not ask for anything else nothin, only the smoke removed from our home so we do not become sick and sit on furniture that turns our clothes black. Please understand this we did not ask for 20 or 30 or 40 or $50,000 but 5, FIVE. LOL FIVE. A outside source would mean that someone broke into my home and did what? set fire to my laptop with a match a torch a magnifying glass? What outside source? Pathetic please be aware before you buy this model F1605ZA. I would advise against buying one from them at all. I've never sued anyone before, but now I see why people do.

I bought the VG27AQ1A with my PC 5 months ago. I initially thought it was great, was gaming with 144hz as advertised with no problem. But then suddenly, I saw a small little black flickering black bar at the bottom of my screen. At first, I ignored it, as it didn't bother me that much due to how small it was, but then as the weeks went by, the black flickering bar had taken over a QUARTER of my screen.

I didn't find a fix for this, so I lowered my framerate to 120hz. This went on for a measly 2 weeks as ON 120HZ MIND YOU, the flickering game back and again swallowed a quarter of my screen.

A £250 MONITOR THAT ADVERTISES 144HZ GAMING, CANT RUN EVEN RUN AT 120HZ WITHOUT TURNING BLACK.

I am beyond pissed, I'm currently on 60hz cause this sh1tmonitor from a crook company doesnt work as advertised.

IMAGINE THAT. YOU BUY A £250 MONITOR AND YOURE FORCED TO BE ON 60HZ. If any justice exists in this world, this company should be bankrupt.

I i like using asus. I like the elegant style. This is my 2nd purchase from asus.

Bought a computer, and received an empty box, I can not call the webshop, the phone numbers listed to not work and I get no answers from emailen ASUS shop.dk.

Worst Product & Service

I bought Asus E410K in Dec 2022 and after a few days the laptop started showing blue screen error and whenever I start working, the system becomes so slow that a 5 mins work takes 20 mins.
After repetitive complaint and taking to the service Center, there is no resolution of this error.
I have requested for a replacement and if I do not get a resolution soon, I will take this to consumer forum.

A frustrated & harassed customer.

One of the displayports on a new gpu I ordered from the Asus-store didn't work. I only found this out after a month, but they still fully refunded the card after I sent I back.

The contact was pleasant, and I am very happy with the service.

purchased a commercial ($1000) motherboard for a pro-workstation on 11/7/22. The motherboard arrived in a timely manner however after a lot of failures to POST i was able to verify that it had a defective H1 DIMM slot. A couple of contacts with ASUS support and the situation is as follows: ASUS want to charge me 15% restocking, expect to take 3 - 5 Business to refund me, do not offer a replacement and did not offer a repair. Looks like I now have to buy another motherboard and roll the dice to see if ASUS determine the returned / defective motherboard is worthy of a refund, how much and when. I will never buy direct from these guys again.

In vier Tagen habe ich alle drei Artikel erhalten, die ich gekauft habe, vielen Dank, Ihr sind großartig! ^_^

In four days i received all three items i bought, thank you very very much, you are awesome! ^_^

Ordered Asus RT-AX86U and received RT-AX86S, delivery was supper fast using DHL, I initiated a request for return. Still waiting for response.

Not so bad. Just i think asus direct shop is too expensive for graphics card !

i have nowaday not my command , because the delivery man doesn't delivered me , i have no answer and i don"t know where is my command , answer me and help me to get it or refund me , thanks.

Monitor was delivered fast and it works perfect