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CeX/WeBuy - United Kingdom Reviews 511,180

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TrustScore 4 out of 5

4.1

Mobile Phone Shop
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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently praise the efficient delivery service, noting that items arrive quickly and are well-packaged. Many people appreciate the wide range of products available, including current and vintage items, and find the website user-friendly. The service is often described as excellent, with consumers highlighting the ease of ordering and the helpfulness of staff, both online and in-store. However, some customers have experienced issues with product quality and orders, such as receiving items with missing parts, incorrect power supplies, or in a condition below their expectations. There are also mentions of high delivery charges, especially when ordering multiple items, which some find unrealistic.

What people talk about most

Product

Customers had ambiguous experiences with products. Many reviewers reported receiving dirty items, incorrect... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the quick and swift delivery,... See more

Quality

Consumers find quality to be ambiguous. Many reviewers report receiving items in excellent or pristine... See more

Service

Users describe positive interactions with service. Many reviewers praise the excellent, swift, and speedy... See more

Order

Reviewers mention ambiguous feedback about order. Some customers report positive experiences, highlighting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The delivery was very quick, but I wondered why it had no original box, charging lead and instructions. Was it second hand as there was no mention of it that I could see when I placed my order. Also t... See more

Rated 5 out of 5 stars

I'm always amazed at the vast range of current and vintage hard/software you can buy and sell. I've had a great experience trading things from consoles and games to cameras, phones and streaming sti... See more

Rated 5 out of 5 stars

I buy most of my games from CeX. Their prices are great, it's a user-friendly website, delivery is quick & v reasonably-priced....and I sometimes pop into my local branch, where the store layout is cu... See more

Rated 5 out of 5 stars

Cex almost always excellent :) good price on this Chipolo Pop Bluetooth tracker, 30% of new price, perfect condition in original packaging. Quick delivery but I'd have appreciated tracking which... See more

Company details

  1. #53 of 71 best companies in Mobile Phone Shop
  2. #39 of 53 best companies in Mobile Phone Accessory Shop
  3. #81 of 92 best companies in Computer & Accessories store
  4. #126 of 153 best companies in Gaming services
  5. #1 of 1 best companies in Film rental store

Written by the company

CeX is the UK’s largest second-hand electronics and entertainment specialist with 390+ stores across the UK and 600+ Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support

Written by the company

Contact info

4.1

Great

TrustScore 4 out of 5

511K reviews

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Rated 5 out of 5 stars

Excellent site and item just as…

Excellent site and item just as described, I was expecting some kind of visual wear but the item was in immaculate condition and underpriced if I’m being honest. Very fast payment and I will definitely be returning again.

16 April 2026
Rated 5 out of 5 stars

Good, fast ram at a competitive price

Was able to purchase DDR5 ram at what I would consider to be at present a competitive price (although that did require a fair bit of searching). It arrived within 48 hours in condition and appears to be work just fine so far. Happy with the purchase

19 April 2026
Rated 2 out of 5 stars

Bought a Samsung Galaxy flip6 case from…

Bought a Samsung Galaxy flip6 case from you, which is fantastic, but! Please use a different delivery service, as the guy must have worked for Evri or cant read.
I messaged them to leave the parcel as I wouldn't be in, I was called away to France, urgently. I said in my message to leave at number 3 my neighbour. The drive totally ignored my request/message and left the parcel for all to see at my front door, on the mat. Luckily I have cctv, so I mailed my neighbour to collect. I know they received my message as I have an e mail from DPD thanking me. A big box for a phone case is very OTT, a jiffy bag would've been better. I've bought from you before, but I will have to go in store in future, as DPD have just lost you a customer. I have the messages from me to DPD, and photo's of the delivery man and him leaving it at my front door on the mat as proof if you need.

6 April 2026
Unprompted review
CeX/WeBuy - United Kingdom logo

Reply from CeX/WeBuy - United Kingdom

HI Denise,

Thank you for your review.

I am pleased to hear that you are happy with the case; however, very sorry to learn about the delivery experience.

This is certainly not the type of experience we would like our customers to have. I have highlighted this incident to the relevant team for an internal review.

If we need further details, we will email you at your registered ID. In case you have any queries, please reach out to us via our support page uk.webuy.com/support, and we will be happy to assist you.

Regards,
Jessica

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