CeX/WeBuy - United Kingdom Reviews 511,191

Reply from CeX/WeBuy - United Kingdom

A day ago

Hi Robert,

Thank you for your review, and I note the points raised.

We endeavour to deliver all orders within 1-3 working days but ask to allow up to 10 days as items are sourced and dispatched from any of our stores across the UK, and this time also allows for any lost orders to be traced and delivered.
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Having tracked your order, I note that it has been delivered within our delivery time frame, and I am glad to hear that you are happy with the condition of the item.

I shall send an email on your registered ID addressing this further, and if you have any queries, please do not hesitate to write back to me there.

Regards,
Jessica

Reply from CeX/WeBuy - United Kingdom

A day ago

Hi Andrew,

Thank you for your review, and I understand your concern regarding the delivery of your order.

As per the records, your order was processed in a timely manner and once dispatched, we aim to deliver all orders within 1-3 working days, but ask to allow up to 10 days.

We did receive your email pertaining to the delivery, and I note that an investigation has been started with the carrier. I would request your patience in the interim, and be assured, we will update you with the findings via email.

Feel free to email us for any further queries on the ongoing thread.

Regards,
Jessica

Reply from CeX/WeBuy - United Kingdom

A day ago

Hey,

Thank you for your review.

I understand that you are waiting for your order.

Your order was processed in a timely manner & once dispatched, we endeavour to deliver all orders within 1-3 working days, but we request to allow up to 14 days as items are sourced and dispatched from any of our stores across the UK, and this time also allows for any lost orders to be traced and delivered.

We received your email as well about this order and have shared more details with you there. If you have any queries, do not hesitate to write back to us there, and we'll assist you further.

Regards,
Jessica

Reply from CeX/WeBuy - United Kingdom

A day ago

Hi Karina,

Thank you for your review, and I’m sorry to know about the issue faced with your recent purchase.

As part of our process, we always aim to fulfil all online orders. However, since we deal in second-hand items, there are times when stock may not meet our quality standards, and to avoid further inconvenience, procedures are undertaken.

Upon reviewing our records, I can confirm that the item under the mentioned order number was refunded. I also see that you placed a new order, which has since been delivered, and I hope everything is fine with it.

If you would like to discuss this further or need assistance with something else, please feel free to reach out to us from our website (uk.webuy.com) with the subject line “TP - It was half and half” and we will be happy to help.

Regards,
Saanchi

Reply from CeX/WeBuy - United Kingdom

13 hours ago

Hi Jim,

Thank you for your review.

I am sorry to hear that your experience with our customer service did not meet expectations, particularly in relation to the information provided and the follow up.

Your feedback has already been shared with the store management team so it can be reviewed with the staff member involved. This will help ensure that information provided to customers remains clear and consistent, especially regarding product details and warranty coverage.

We recognise the importance of providing accurate information so customers can make informed decisions with confidence.

If you would like us to look into this further or assist in any way, please contact us via our website contact form and we will be happy to help.

Regards,
Nikita.

Reply from CeX/WeBuy - United Kingdom

A day ago

Hi Marsh,

Thank you for taking the time to leave your review and for bringing this matter to our attention. We are sorry to hear that the condition of the item you received did not meet your expectations, and we want to assure you that this is not the standard of quality we aim to deliver to our customers. Your feedback is genuinely appreciated, and it has already been shared with the relevant store management team so that it can be reviewed and considered accordingly.

We would like to make the resolution process as straightforward and convenient as possible for you. You have the option to return the item for either a full refund or a replacement, whichever you would prefer. If it is more convenient, you are welcome to bring the item along with your original invoice into any of our stores, where a member of the team will be happy to assist you in person. Alternatively, if you would prefer to return the item remotely, you can do so by sending it back to our warehouse via post. For a comprehensive overview of the steps involved and the full terms of our returns procedure, we would kindly direct you to our returns policy, which can be accessed via the following link: https://bit.ly/4oa4WkX

Should you have any questions or require any additional guidance throughout the returns process, please do not hesitate to reach out to us through the contact form available on our website. A member of our team will be more than happy to walk you through the process and ensure that your case is handled smoothly and efficiently. We appreciate your patience and look forward to resolving this for you.

Regards,
Nikita.