The whole experience was very professional and respectful. Dorian did an excellent job of both inspection and explaining the process. The evaluation was fair. I would recommend to anyone wanting to se... See more
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My Associate Darion was the most honest, humble and friendly person I have dealt with in years. His maturity is way beyond his years and as a professional salesperson about 40 years his senior, h... See more
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Excellent service from start to finish. Dorian was extremely knowledgeable and made the sale easy. He took the time to clearly explain the process, ensured all my questions were answered and made t... See more
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Went to sell my car today and it was a seamless process. Dorian is an amazing sales person with great customer service skills. I didn't get the value I wanted but the process was really good and he di... See more
Company details
About We Buy Any Car® USA - Bedford Heights, OH
Written by the company
We Buy Any Car: The Fast, Safe, and Fair Way to Sell Your Car
We Buy Any Car removes the stress of private sales and dealer trade-ins. We’ve spent years refining a process that is transparent, hassle-free, and focused on immediate payment.
How It Works in 3 Steps:
- Online Valuation: Find out what your vehicle is worth in seconds.
- Book an Appointment: Pick a date and time that works for you.
- Get Paid: Choose corporate check, ACH, wire transfer, or instant payment via Zelle.
Why Choose We Buy Any Car?
We aren't a dealership—buying cars is all we do. That means no upselling or "fuzzy trade-in math." Whether you have a car, truck, van, or SUV, our expertise ensures a smooth transaction.
- Proven Trust: Join almost 500,000 customers who have sold to us.
- Speed: Most vehicles are purchased in about 1 hour.
- Convenience: Visit one of our 124 local branches or use our mobile buying service.
Get In. Get Out. Get Paid.® - Schedule your no-obligation appointment today!
We Buy Any Car Reviews
Written by the company
- Free Online Valuation
- Get an instant free online valuation for your car by visiting our website.
- Hassle-Free Experience
- Selling your car shouldn't be stressful which is why we make it easy to sell your vehicle without the aggravation and anxiety of trading in or selling privately.
- Fast, Secure Payment
- We offer fast payment on the spot. In as little as 30 minutes, you’ll have a check in hand that you can cash right away, same day.
We Buy Any Car Guaranteed
Sell Your Car Fast, Safe, Fair in Under 1 Hour
Selling your car? We Buy Any Car guarantees to buy it fast, safe and fair without the hassle of trading in or selling privately.
Contact info
5399 Bedford St, 44146, Bedford, OH, United States
- (440) 797-1098
4.7
Excellent
280 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Very friendly evaluator!
26 April 2024
Make realistic offer instead of high…
Make realistic online offer instead of high offer to entice interest. When I got there with vehicle, I was lowballed and offered less than a third of quoted price. My car was very clean, in good shape, and had low miles (2007 with under 67,000).
20 April 2024
Reply from We Buy Any Car® USA - Bedford Heights, OH
Hi Julie and thank you so much for choosing webuyanycar.com to sell your 2007 Chrysler PT Cruiser. We work hard to ensure online valuations are as accurate as possible, but they are based on limited information shared with us about the car which is why we clearly state it is an estimate and is subject to an in person appraisal of the vehicle.
There was unfortunately some jack damage on the underside of the vehicle which you may not have been able to see. We have to disclose any damage to the rails as structural damage, which does impact the resale value. The rails are an important part of the rigid unibody which protects occupants in the event of a crash. If the car is jacked in the wrong place, this can damage the rails reducing their strength.
We reviewed the appraisal notes and photographs to ensure the accuracy and integrity of our appraisal. Thank you for taking the time to speak with Area Manager Joe, he reports a positive and productive conversation. We’re thrilled we had the opportunity to connect with you 1-on-1. We remain committed to giving you a positive experience and if there is anything more, feel free to call Joe anytime or email our customer experience team at customerfeedback@webuyanycarusa.com.
Warmest regards,
Kevin, on behalf of webuyanycar.com
Brandon Estrom was great!
10 April 2024
Very professional and showed us all the…
Very professional and showed us all the other items that would reduce the price. Was nice for them to give us the final number. Very quick service, under an hour to complete it.
30 March 2024
A buyer is very knowledgeable and very…
A buyer is very knowledgeable and very helpful.
29 March 2024
Excellent customer service.
Excellent customer service. Everything was done like clockwork. Very thorough inspection of the vehicle and everything was done in a timely manner. I have used WBAC Bedford Heights before and will use them in the future.
23 March 2024
I will never do this again
3 February 2024
Reply from We Buy Any Car® USA - Bedford Heights, OH
Hi Grant and thank you for choosing webuyanycar.com to sell your 2014 Chevrolet Traverse. From reading our notes, you had a lot of bad luck selling the Chevy and we would love to know where we went wrong.
We understand you had an offer from a local dealer, but they pulled out of the deal. As you'll be aware, there were a lot of problems with the vehicle, but I'm pleased to see we were able to make you an offer that reflected its true market value given its age, mileage and condition. Our margin on the vehicle barely covered the costs of the transaction.
Giving you a five-star customer service outcome remains our priority. Area Manager Joe has been trying to reach you to discuss your concerns, but we have not been able to reach you by phone, text or email. If you are interested in reconciliation, please get back to Joe or email customerfgeedback@webuyanycarusa.com and we will be happy to assist you directly at corporate.
We know you have many choices when selling a used vehicle and are grateful that you chose to sell the vehicle to us. Thank you for choosing webuyanycar.com and please reach out to us if we can address any specific concerns for you.
Warmest regards,
Jeremy, on behalf of webuyanycar.com
Fast and easy
30 January 2024
Brandon the rep was very courteous
Brandon the rep was very courteous, however I believe that my vehicle was worth more being that they are going to sell it for much more than they paid me for it!!! I did love the process and how easy it was to make the transaction! I can give a better review once the check clears 😊
Alright people the check was cleared and the money was good 👍!!! This was a great experience may use them I. The future and will gladly recommend others to try them out!!! It may just be worth your time!!!
21 January 2024
Reply from We Buy Any Car® USA - Bedford Heights, OH
Update 2/5/2024 - Hi Nicole and thanks for confirming your check cleared. We cut thousands of checks for millions of dollars every week so we were not worried about the funds hitting your account.
It sounds like you are a happy customer. If there is anything that is stopping you from rating Brandon's service five stars, please let us know and we will be happy to address. Giving you a five-star customer service experience is what we live for :)
--------------------------
Hi Nicole and thank you so much for choosing webuyanycar.com to sell your Mini. We're sorry the service you received didn't meet the five star standard we set for ourselves from the get go, but hope you will be fully satisfied once the check clears into your bank. We place no holds on our checks, but policies on deposits do vary by bank.
It's no secret, we are a business and aim to make a modest margin on the cars we buy while giving customers a fair price in alignment with the current market. Your Mini was in great shape, so we hope you got a price that you were happy with and we can earn those two extra stars for Brandon's customer service when the check clears.
Thanks again Nicole for choosing webuyanycar.com, we sincerely appreciate your business!
Warmest regards,
Jeremy, on behalf of webuyanycar.com
We had a great experience
We had a great experience. Brandon was very open and transparent about our offer. The process was quick and easy and we felt like we got a fair price.
16 January 2024
Good, but could be better if not great.
I went with webuyanycar.com because they initially gave me the best and HIGHEST amount possible for my car when I gave them my info online. They were higher than Carvana and CarMax initially.
This was not the case upon arrival. As soon as I let the main employee drive my car, he low balled me from $3,300 down to $500 and then $900 upon the first initial assessment.
To say I was INSULTED and taken back would be an understatement. I almost left right there. Then he started to come up. After some minor arguments, disagreements and telling him that I have offers from Carvana and CarMax for much higher in the $2k range he came up telling me stories about how my check engine light would bring the price down.
So, you mean to tell me sir that if YOUR COMPANY’S website gives an offer where I mention the check engine light but it starts and runs okay yet once you touch it, drive it and run your OBD2 meter on it that, without any indication in your website that your company does this, you can take away and decrease any offer by up to 75%!?!? You lose a whole star for that misleading deviation from the estimate. I’m still bothered by it.
You may call it business tactics but it’s dishonest, misleading and proves you don’t care about customers, just a good deal because my car was RARE and getting harder to find. I know this and so do you.
Eventually we settle on a somewhat reasonable amount because I was gonna to have to wait a week for Carvana unfortunately and then CarMax was slow to respond. I mentioned this info to main employee and he still kept trying to lowball his offer.
Honestly, he should have stopped talking when I signed the papers.
To tell me, “If it makes you feel any better, I don’t want to pay this for that car.” Dude, stop. You’re not helping and it’s upsetting me even more but I still wasn’t taking another star away from this final rating just yet.
What makes me take the second star away finalizing this overall rating was the last comment before I left.
The arrogant, overjoyed way he told me to come back to him in 10-15 years and sell him my new car and to come back and sell him any car at any time left me with a feeling that he TOTALLY just took advantage of me.
It’s okay though because I think Karma came after him as he mentioned the other car he bought in the garage wouldn’t start and he couldn’t figure out why.
3 stars because the process was relatively quick and easy after the argument turned agreement.
This place has so much potential but they need to treat customers BETTER with their offers.
5 January 2024
Reply from We Buy Any Car® USA - Bedford Heights, OH
Hi DJ and thank you so much for choosing to sell your Subaru Forester to webuyanycar.com. We promise every customer a five-star customer service experience and are sorry to learn that we failed you. Our team is committed to making that right.
With respect to the online valuation, this is an estimate based on information you choose to share with us about the vehicle. Reviewing the information you provided on 1/2/2024 at 3:35 PM, I do see that you disclosed an earlier accident, but did not mention issues like the check engine light and traction control light. These options are available online and will be taken into account in the online estimate when disclosed by the customer.
As you note, there were multiple mechanical faults with the Subaru. Like any professional buyer, we do check the vehicle's diagnostic systems and it revealed the following issues:
P0021 "A" Camshaft Position - Timing Over-Advanced or System Performance Bank 2
P0031 HO2S Heater Control Circuit Low Bank 1 Sensor 1
P0300 Random/Multiple Cylinder Misfire Detected
P0303 Cylinder 3 Misfire Detected
The diagnostic checks we ran also revealed that the Subaru had been driven for 1,683 miles with the check engine light illuminated. We're happy to provide a copy of the reports for full transparency.
Regardless of whether you sell to webuyanycar.com, CarMax or Carvana, we all use the same diagnostic tools and will reduce the valuation if there are undisclosed faults.
We do have to take into account the overall condition of the vehicle when we make an offer and I'm pleased to see our Branch Manager was able to work with the team at corporate to get you an offer you were happy to accept. We operate a zero-pressure policy and our team is careful to ensure every customer is happy with the offer before cutting a check.
The condition of the vehicle is beyond our control, but the customer service experience is totally on us and clearly we fell short of our own standards here. That is not acceptable. Thank you for taking the time to speak with Area Manager, Joe. We appreciate your feedback and have made some changes to our communication process.
We remain committed to giving you the 5-star treatment. If there is anything else we can do please don’t hesitate to call Joe or email our customer experience team directly at customerfeedback@webuyanycarusa.com.
Warmest regards,
Kevin, on behalf of webuyanycar.com
Tyrone was excellent
Tyrone was excellent! Polite, professional, and laid back. Worked with us to get us what we asked for with good compromise. Transparency with the process was also appreciated.
19 November 2023
Seamless process with Niko
Seamless process with Niko. Pleased with results. Very straightforward process.
9 November 2023
Very friendly and NO BS Thank You
20 October 2023
Tyrone was fair
Tyrone was professional, patient, thorough, and fair! All in all, an excellent experience.
3 October 2023
Tyrone was very knowledgeable and…
Tyrone was very knowledgeable and explained everything to me, I was there only about an hour, would refer "WE buy any car" to my friends and family.
23 September 2023
Fair and Easy
Niko was great and provided a fair payment for my car. Thanks for the easy, quick experience!
24 August 2023
I appreciated the smooth and fast…
I appreciated the smooth and fast service, and I appreciated the honesty and direct approach of the representative! I definitely would sell with y’all again!
17 August 2023
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