Dorian was courteous, friendly and worked with us for an agreeable price for our SUV. Would definitely recommend your service to friends and family.
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All aspects of working with We Buy Any Car in Mentor, Ohio, were excellent. Cheryl Waller, the Mentor branch manager, is knowledgeable, trustworthy, and so pleasant to work with, and she made sure to... See more
Your representative Cheryl made this a stress free experience. She took the time to explain the process and made sure we understood how each process step worked. We agreed on a price and within an... See more
Low ball offer. Gave every excuse as to why $10K in aftermarket upgrades was a negative... Total scam and not happy and likely will pursue legal fraud actions... UPDATED 8/4/23: The area sales... See more
Company details
About We Buy Any Car® USA - Mentor, OH
Written by the company
We Buy Any Car: The Fast, Safe, and Fair Way to Sell Your Car
We Buy Any Car removes the stress of private sales and dealer trade-ins. We’ve spent years refining a process that is transparent, hassle-free, and focused on immediate payment.
How It Works in 3 Steps:
- Online Valuation: Find out what your vehicle is worth in seconds.
- Book an Appointment: Pick a date and time that works for you.
- Get Paid: Choose corporate check, ACH, wire transfer, or instant payment via Zelle.
Why Choose We Buy Any Car?
We aren't a dealership—buying cars is all we do. That means no upselling or "fuzzy trade-in math." Whether you have a car, truck, van, or SUV, our expertise ensures a smooth transaction.
- Proven Trust: Join almost 500,000 customers who have sold to us.
- Speed: Most vehicles are purchased in about 1 hour.
- Convenience: Visit one of our 124 local branches or use our mobile buying service.
Get In. Get Out. Get Paid.® - Schedule your no-obligation appointment today!
We Buy Any Car Reviews
Written by the company
- Free Online Valuation
- Get an instant free online valuation for your car by visiting our website.
- Hassle-Free Experience
- Selling your car shouldn't be stressful which is why we make it easy to sell your vehicle without the aggravation and anxiety of trading in or selling privately.
- Fast, Secure Payment
- We offer fast payment on the spot. In as little as 30 minutes, you’ll have a check in hand that you can cash right away, same day.
We Buy Any Car Guaranteed
Sell Your Car Fast, Safe, Fair in Under 1 Hour
Selling your car? We Buy Any Car guarantees to buy it fast, safe and fair without the hassle of trading in or selling privately.
Contact info
7471 Tyler Blvd, Unit E, 44060, Mentor, OH, United States
- (440) 797-1099
4.8
Excellent
410 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Dorian and Sheryl at the Mentor.
Dorian and Sheryl at the Mentor.. Ohio store were great to work with.
9 May 2026
The lady was nice just was disappointed in the amount they want to give me for my car
The lady was very nice but i was Very Disappointed in the amount of money ti give me for my car!
5 May 2026
Highly recommend
Dorian was courteous, friendly and worked with us for an agreeable price for our SUV. Would definitely recommend your service to friends and family.
8 May 2026
I was told one price and the salesmen…
I was told one price and the salesmen immediately low balled me when he arrived so I felt like the price was give only to attract business. The car was practically new with 4,785 miles 2020 Buick Encore. It had been sitting so the battery needed a jump causing the check engine light to come on. He capitalized on that to lower the price by some thousands. We took it for aims test in which it passed with flying colors, check engine went off with two taps of the engine button.I felt as if I was taking advantage of. Not a good feeling.😩 When I called him on it he acted indignant saying he took pride in his job I’m not disputing that he works very hard for his company but not for the customers. I definitely would not recommend them to anyone I know.
18 April 2026
Reply from We Buy Any Car® USA - Mentor, OH
Update 5/4/2026
Hi Rosa,
Thank you again for taking the time to share your feedback. We've looked into the conversation with our team beforehand, the appraisal process, and the buyer interaction during your appointment, and we've done everything humanly possible to try and give you a positive customer service outcome. We're sorry the experience still fell short of what you were hoping for.
If there's anything more we can do, please don't hesitate to reach senior leadership at our corporate offices directly by emailing customerfeedback@webuyanycarusa.com.
Thanks again for choosing to sell your car to webuyanycar.com. We hope to have the chance to earn your future business.
Warmest regards,
Jeremy, on behalf of webuyanycar.com
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Hi Rosa,
Thank you for choosing webuyanycar.com and for taking the time to rate the customer service provided by our mobile buyer when he visited your home to appraise your 2020 Buick Encore. We're sorry to hear that your experience did not meet expectations, and we appreciate the opportunity to address your concerns.
We want to address the concerns about our buyer's conduct head-on. Our team is expected to remain professional and respectful at all times. You should never have walked away feeling taken advantage of or that your concerns were dismissed. We take this seriously and will review how the conversation was handled.
We also want to be clear that we do not inflate our online estimates to attract business with the intention of adjusting down at the appointment. Our goal is for the final offer to be as close to the online estimate as possible, and any adjustment is driven by what we find during the in-person appraisal.
Our online estimate is based on the information provided by the customer during the valuation process. In this case, no defects were declared online. During our professional, in-person appraisal, our team identified a dent on the driver side rear door, and our OBD-II diagnostic scan returned fault code U0101 — Lost Communication with TCM (Transmission Control Module). A check engine light on its own does not affect a vehicle's value — what matters is the underlying code, and U0101 is a communication fault between the engine computer and the transmission that we, as a dealer, cannot resell a vehicle with without first diagnosing and repairing. That is what drove the adjustment, not simply the fact that the light was on.
Our team will review the appraisal notes, photographs, and diagnostic scan information to ensure the inspection was conducted correctly and that the findings were communicated to you appropriately.
We take your feedback very seriously and have logged a formal complaint on your behalf. The Area Manager responsible for our team in your area is investigating and will be reaching out to you directly to discuss your experience and find a way to restore your faith in webuyanycar.com. If you'd like to share anything further, please don't hesitate to contact our Customer Experience Team at customerfeedback@webuyanycarusa.com.
Warmest regards,
Jeremy, on behalf of webuyanycar.com
Service was very fast and efficient
Service was very fast and efficient. I received a far price for my car
18 April 2026
Cheryl
Cheryl, the woman I worked with was helpful and honest and made the transaction easy.
16 April 2026
As I indicated in my prior review
As I indicated in my prior review, Sheryl was courteous, professional and extremely helpful with the entire exchange process!
12 April 2026
Excellent service
Cheryl was amazing to work with and made the process go very smoothly and quickly.
5 April 2026
Manager
Manager Cheryl was fantastic—very professional, knowledgeable, and polite. My only concern was not having any room to negotiate the offer that was presented to me..
2 April 2026
Cheryl made this entire process so…
Cheryl made this entire process so easy! Could not have asked for a better experience and would absolutely work with Cheryl again!
22 March 2026
Cheryl Waller made the experience…
Cheryl Waller made the experience great. She explained the entire process and answered our questions.
21 March 2026
Ms Cheryl W is a star.
Ms Cheryl W. was a joy to work with. She was upfront, honest, professional, and friendly. My experience from start to finish was explained every step of the was and the final transaction was fast and effortless. Thank you.
6 March 2026
Reply from We Buy Any Car® USA - Mentor, OH
Hi Kurt,
Upfront, honest, and explained every step — that's the standard. Happy to hear the transaction was fast and effortless.
Thanks again,
Jeremy, on behalf of webuyanycar.com
Cheryl was amazing and made the process…
Cheryl was amazing and made the process so easy, highly recommend!!
23 January 2026
Husband's truck
Husband passed away, sold his truck. Process was simple, very professional and kind.
18 January 2026
Everything was very painless...
Everything was very painless.... Explain what the papers I had too sign was for...I signed got the check. Then it was over ......... Thanks..... Dorian...
4 January 2026
An excellent experience!
All aspects of working with We Buy Any Car in Mentor, Ohio, were excellent. Cheryl Waller, the Mentor branch manager, is knowledgeable, trustworthy, and so pleasant to work with, and she made sure to thoroughly address our questions and concerns. We are sad to have to part with our 30yo vehicle, but glad that we found Cheryl to help us ensure a clean title transfer and the next step for our beloved car. For an efficient, thorough, and convenient experience, We Buy Any Car is well worth checking out. Thank you, Cheryl!!
6 November 2025
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