Raymond at Rockville made it a very pleasant experience. We got a very good online estimate which brought us in. After his inspection he worked to give us a price that we were very satisfied with. His... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very nice office in nice area, after one hour Mr Scott inspected my old van and made an offer which I didn’t like. I counteroffered him with better price from other company. He accepted! Then I accep... See more
My experience with this company couldn't have been any easier or faster. The staff was warm and friendly, and the young man who came to the house gave plenty of notice and arrived on time. The inspect... See more
Company replied
Sale was quick and competent and I received the company check as promised. The location was convenient to my subsquent travel to MVA by bus to surrender the tags. My only negative comments: 1. T... See more
Company details
About We Buy Any Car® USA - Rockville, MD
Written by the company
We Buy Any Car: The Fast, Safe, and Fair Way to Sell Your Car
We Buy Any Car removes the stress of private sales and dealer trade-ins. We’ve spent years refining a process that is transparent, hassle-free, and focused on immediate payment.
How It Works in 3 Steps:
- Online Valuation: Find out what your vehicle is worth in seconds.
- Book an Appointment: Pick a date and time that works for you.
- Get Paid: Choose corporate check, ACH, wire transfer, or instant payment via Zelle.
Why Choose We Buy Any Car?
We aren't a dealership—buying cars is all we do. That means no upselling or "fuzzy trade-in math." Whether you have a car, truck, van, or SUV, our expertise ensures a smooth transaction.
- Proven Trust: Join almost 500,000 customers who have sold to us.
- Speed: Most vehicles are purchased in about 1 hour.
- Convenience: Visit one of our 124 local branches or use our mobile buying service.
Get In. Get Out. Get Paid.® - Schedule your no-obligation appointment today!
We Buy Any Car Reviews
Written by the company
- Free Online Valuation
- Get an instant free online valuation for your car by visiting our website.
- Hassle-Free Experience
- Selling your car shouldn't be stressful which is why we make it easy to sell your vehicle without the aggravation and anxiety of trading in or selling privately.
- Fast, Secure Payment
- We offer fast payment on the spot. In as little as 30 minutes, you’ll have a check in hand that you can cash right away, same day.
We Buy Any Car Guaranteed
Sell Your Car Fast, Safe, Fair in Under 1 Hour
Selling your car? We Buy Any Car guarantees to buy it fast, safe and fair without the hassle of trading in or selling privately.
Contact info
1 Research Court, Suite 450, 20850, Rockville, MD, United States
- (301) 956-2383
4.8
Excellent
574 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient Way to Sell Your Car
Great customer service. Efficient process to complete the sale. Raymond, who handled the transaction, was wonderful. The sale price offer was reasonable.
15 June 2024
Our contact person Raymond was easy to…
Our contact person Raymond was easy to deal with and very straightforward. Quicker process than expected.
2 June 2024
Rob was great
Rob was great. He was thorough and professional. My concern is not with Rob but with the online piece. You should emphasize that the offer given online is LIKELY to change pending the inspection of the car.
31 May 2024
The process is very smooth and easy
The process is very smooth and easy. Raymond handled everything very professionally.
12 May 2024
Overall not bad
23 April 2024
The process was quick and painless
The process was quick and painless. Raymond was very professional and also very pleasant to deal with, and I got a good offer on my car.
15 April 2024
Great experience in Rockville
Raymond at Rockville made it a very pleasant experience. We got a very good online estimate which brought us in. After his inspection he worked to give us a price that we were very satisfied with. His courtesy and professionalism were top notch throughout as our sale was more complicated and took longer to process. But he never hurried us and made sure everything was done right.
13 April 2024
Hector was good but the value was less…
Hector was good but the value was less than anticipated
11 April 2024
Reply from We Buy Any Car® USA - Rockville, MD
Hey Andrew,
Thank you for taking the time to leave a review about your appointment. We’re happy to hear Hector provided good service and took care of you in our Rockville, MD branch.
We’re sorry we couldn’t meet your expectations on price. We appreciate your business and do everything we can to give our customers a fair deal. We operate in a pressure-free environment and try to ensure all our customers understand how we arrived at our offer price and are comfortable with their decision to sell.
We want every customer to leave feeling they had a 5-star experience and it’s clear from your review we missed the mark. Thank you for taking the time to speak with Area Manager, Matthew, he reports a positive and productive conversation. We’re glad we could connect directly and address your concerns.
We remain committed to giving you the 5-star experience all our customers deserve. If there is anything else we can do please don’t hesitate to reach out to Matthew or email our customer experience team directly at customerfeedback@webuyanycarusa.com.
Kind Regards,
Kevin, on behalf of webuyanycar.com
Highly recommend to anyone who need to sell car
I had a great experience selling my car at We Buy Any Car at Rockville, MD! Mr. Rippon was very professtional for the whole process, even in my case two separate appoinments were needed, he was very friendly and helpful. I appreciate his professionalism, and would highly recommend him to my friends if they need to sell their cars.
13 April 2024
I had a great experience
I had a great experience! Raymond was very kind and personable, and the process was seamless.
9 April 2024
Excellent Service - Quick process - Professional Staff
Excellent service and quick process - we were done in about a hour total. Raymond was professional, very helpful and polite. He answered all our questions and was easy to work with. We were very happy with the price offer for our vehicle and the whole process. Would highly recommend this service.
14 March 2024
Unprompted review
quick and easy
It was simple and easy. and especially there was a little bit room to deal the price but no hassle because already know price.
All process was about an hour except travel time to their office.
recommand this place to sell vehicle.
24 March 2024
An example of excellent service.
The service we received reflect what you advertising on your value. I am glad I sold my car to you. The best service, fast and organized. The agent who gave us the service is an example of a customer service. Thank you!
15 March 2024
No different than a trade in value. Don’t buy the lies of being offered more than a trade, I accepted $500 less than the trade value and 1,290 less than the email they sent me stated.
Employee was friendly and nice but not honest about telling us what he looked at compared to what he reported on the computer and went as far as making up damage on the vehicle saying there was a large dent on the roof when there wasn’t, said he only noted it needed two front tires yet reported all 4, claimed there was damaged to two rims yet only showed pictures of one damaged rim and didn’t answer when I asked the location of the second rim, and reported a door was dented that wasn’t.
Update: I received a call from Matthew Remer about my review. We had a good discussion and when I gave him the full details of my experience, took notes and said they would take care of it on a business end and asked if I would change my review. Now I am receiving emails to change my review. If a customer leaving an honest review of their experience is this concerning then maybe you need to evaluate how customers are treated.
13 March 2024
Reply from We Buy Any Car® USA - Rockville, MD
Hello, and thank you for taking the time to leave a review. We take customer service seriously and would be happy to launch a full review to ensure you were treated fairly and everything was completed correctly.
To start, the online valuation you received is based on the limited information we receive from our customers. While we do pay the online valuation, it’s based on the car being presented to us in the same condition it was reported online. Our online valuation is not a firm offer to buy your vehicle and is subject to a physical appraisal.
Our records indicate that prior to the appointment, information submitted about the vehicle did not include any damage disclosures. This meant we provided a valuation in line with a vehicle that was in good working order. However, once we were able to see the vehicle in person, we discovered a variety of damage that is outside the realm of normal wear and tear.
During every inspection we take detailed notes, photos, and videos of the process to ensure accuracy and complete transparency. We have safeguards in place to ensure everything is completed properly and no damage is “made up”. During the appraisal of your 2006 Dodge with 276,969 miles our branch manager noted the check engine light illuminated, and when we hooked up an industry standard OBDII reader it returned multiple codes including, Catalyst System Efficiency Below Threshold (Bank 1), which indicates possible issues with the catalytic converter. Furthermore, the Branch Manager observed multiple rust spots that had chewed through the vehicle’s exterior. The condition of the Dodge overall was very rough. Unfortunately, when we discovered these issues, we had to take them into account when making our firm offer.
As part of our commitment to transparency we always invite our customers to join us during the inspection process so they can see what we see. We value complete transparency, and there is no excuse if we did not properly communicate the damage we discovered. Our Branch Manager should have made sure to point out any concerns and answer any and all questions. We want all our customers to feel comfortable selling and if something wasn’t explained properly, we want to address that.
We appreciate you taking the time to speak with our leadership team. We’re glad we could connect directly and listen to your feedback. We’re thrilled we could get a full report of the appointment. We remain committed to giving you the positive outcome all our customers deserve. If there is anything further, please don’t hesitate to call Area Manager, Matthew or email our customer experience team directly at customerdfeedback@webuyanycarusa.com.
Kind Regards,
Kevin, on behalf of webuyanycar.com
Raymond was thorough
Raymond was thorough, nice, professional.
I received appropriate value for my car.
I will recommend to others.
Thanks
8 March 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.