Webuyanyhouse.co.uk Reviews 

743
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally helpful and professional staff for explaining complex property options clearly, answering all questions thoroughly, and keeping interactions entirely pressure-free. People note that the overall service journey is remarkably smooth, well-organized, and efficiently managed from start to finish. However, some people mentioned occasional issues with communication, noting instances of unanswered office calls, unreturned messages, or delayed follow-ups after initial consultations. Customers also expressed frustration regarding persistent unwanted marketing calls and difficulties reaching support staff when trying to resolve concerns later in the process.

What people talk about most

Customer service

Users describe positive interactions with customer service, often highlighting clear communication and... See more

Service

Consumers find service to be positive, highlighting professional and helpful staff who guide them through the... See more

Customer communications

Customers had ambiguous experiences with customer communications, while some reviewers praised helpful staff... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a simple, streamlined, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Currently trying to sell a one bedroom property and due to the slow market decided to explore webuyanyhouse. Spoke with Sheelan who was able to give me a breakdown of the process and costs giving... See more

Company replied

Rated 5 out of 5 stars

I contacted Webuyanyhouse to sell my late father’s retirement flat and spoke to Ron. He explained the process clearly, went through all the T & C’s and answered all my queries. There was no hassle or... See more

Company replied

Rated 5 out of 5 stars

I am in the early stages of selling my Auntie's house through We Buy Any House. And although a little sceptical initially, the service I have received has been excellent. Christian Thomason has been... See more

Company replied

Rated 5 out of 5 stars

Had an amazing experience with Webuyanyhouse.co.uk and especially Dom Hindmarch. He was open and honest, clean and concise and explained the process throughout. Could not have asked for more. Would th... See more

Company replied


Company details

  1. Estate Agent

Written by the company

At We Buy Any House, we’re committed to keeping things simple. We make selling homes as fast and hassle-free as possible. No hidden costs, obligations or last-minute renegotiation's in prices. You can view all of our We Buy Any House reviews here.

We Buy Any House: the nation's trusted home buyer

Written by the company

We honour our commitments
We act responsibly and in good faith, always aiming to do the right thing.
We build respectful relationships
We understand that all strong relationships are built on mutual respect, so we consider the impact of our decisions on others.
We go the extra mile
We get the job done, with an efficient, uncompromising commitment to our work.
We keep it clear and simple
We keep things simple and efficient, always looking to simplify and improve our service.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

743 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(743)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company fast efficient process

Alex Senior dealt with our property sale. He was friendly, professional and kept us informed at all stages of the process.

30 March 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Michelle,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Alex, I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Kind, Polite and detailed help….

Now 83, l last sold and bought a property in 1979. Needing now to ‘downsize’ l found it very different now. After wading through several confusing online pages until l found ‘We buy Any House’ showing the place l would like to buy.
Very quickly, a young man…a human being! at the end of the phone answered and kindly gave me polite and detailed help.
lt involved his consulting another young man, Sandy, and they finally were able to grant me a viewing of the property l want to buy. This is not always possible these days unless one’s own property is already sold, or at least, on the market. Full marks to these gentlemen and ‘WBAH’

27 March 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Jane,

Hi,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Sandy and the team, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

I was well informed of all options…

I was well informed of all options available and I found Aaron to be extremely helpful during the process

26 March 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Aaron, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

I spoke to Aaron Doyle and felt…

I spoke to Aaron Doyle and felt refreshed afterwards that there was finally some kind of solution to end a difficult situation in regards to selling my house that I have been trying to get rid of for 2 years. He seems knowledgeable and on the ball

27 March 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Aaron, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 1 out of 5 stars

Stay Clear of These Guys

This company came to see us in January 2014 and offered us a very low offer on our house so we refused to sell to them . Fast forward to 2026 and we are told while trying to remortgage that they actually put a charge on the property for refusal to sell to them and have never removed it. They have been contacted and they demanded £997 to remove the charge. We had no notification of the charge on the property and they couldn't tell us why it was placed against the house but most likely because we took the property of the market. We paid the fee and here we are 8 weeks later and they have not sent any paperwork and refuse to answer emails so we can't move forward with the remortgage. Next step is complaint to Omnibuds Man.

2 February 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Ally,

Thank you for sharing your feedback with us.

We have cross-referenced all the information provided and can confirm that no invoice was issued by us to claim these funds. Unfortunately, the details you have shared do not match our records. No contract was signed with us, and no charges have been applied.

Many thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Great experience so far Aaron Doyle has…

Great experience so far Aaron Doyle has been very helpful explaining everything well .. I have find that everything has been dealt with really fast and smoothly

24 March 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Aaron, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Excellent experience with the team at…

Excellent experience with the team at House Sales Direct. Great communication and prompt responses. Sandy was particularly helpful, answered all questions and provided the information requested in a timely manner

17 March 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Carolyn,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Sandy, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Great communication

Great communication. Very professional, Aaron Doyle was helpful

20 March 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Mohammed,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Aaron, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Honest, friendly and professional......webuyanyhouse

Great experience working with webuyanyhouse in difficult circumstances - with @Aaron Doyle it was an honest conversation, no pressure and went at our pace. They are a business driven by sales so you should expect them to move with some urgency but just be upfront and honest and they were happy to help.

19 March 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Mr Grainge,

Thank you for sharing your 5 star review with us!

I'm delighted to hear you had a great experience and I will pass along on your positive feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

So far everything is great

So far everything is great. Still need time to decide how to proceed but I felt assured that they as a company, … and in particular Aaron Doyle would do their best for me.
Having a bit of time out to think and he’s calling me again next week.
Polite, knowledgeable and professional 🙏🏻.

18 March 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Murphy,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Aaron, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Mark was friendly and really helpful

Mark was friendly and really helpful. He was a pleasure to talk to.

13 March 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Debbie,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Mark, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 1 out of 5 stars

Property Sharks

A lady from WBAH made an offer of 192k, another company offered 200k. She accepted 200k with a 7 days completion and said oh others drop their price we dont. I knew it was a sales person who thinks it can talk the talk, played along but kept my option B open cos I did not trust her. Anyways, pushed for the 7 days and on 5th day, she try to say oh valuation and blah... offering 179k... did not wait to hear her lies ended the call, e-mailed her and lawyers to say pulled out and request they erase me and my property from their database, I used their own template. Triggered my option B. 🤣🤣🤣🤣🤣

16 March 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Leena,

Thank you for sharing your feedback with us.

After conducting a thorough search of our records, we were unable to find any information associated with your account.

To assist us in investigating this matter further, please contact our Customer Service team at enquiries@webuyanyhouse.co.uk with your details.

Many thanks,
Chloe
Customer Service Manager

Rated 4 out of 5 stars

Aaron answered all questions I had

Aaron answered all questions I had, and gave me a run down of how the company operates.

13 March 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Robin,

Thank you for sharing your review with us!

I'm very happy to hear you had a positive experience with Aaron, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Highly recommended.

Mark was helpful, knowledgeable and understanding regarding my property and situation. We discussed all options and I felt like I was working with a safe pair of hands. Highly recommended.

4 March 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Kelly,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Mark, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Professional service

Mark was very professional and easy to talk to. He provided all the information that we needed in a timely way.

27 February 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Sue,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Mark, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Thanks to Mark Smith…

My property sales consultant Mark Smith was first rate - very professional, friendly and patient with my particular situation. In the end, I didn’t sell due to a change in work related circumstances; however, I will definitely contact Mark again should things change.

20 February 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Alistair,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Mark, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Good communication & professional

Aaron was really friendly, professional and honest. He gave me good advice throughout the service. All agreed within a few weeks, im really happy with the service so far pre sale
Thanks again Aaron Doyle

25 February 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Miss Alleyne,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Aaron, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

I had a call set up with Dom Hindmarch…

I had a call set up with Dom Hindmarch and he was very thorough and professional, advising me on what they could offer. Dom has also kept in touch regularly regarding the purchase of my house and although I’m still looking at alternative properties for myself he still remains in contact

9 February 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Nicola,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Dom, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Highly recommend

Highly recommend, Alex was fantastic to work with.

13 February 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Thomas,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Alex, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Great approach from Sheelan Shah

Great approach from Sheelan Shah , explains so well and gives confidence to carry on a future deal, very happy in this preliminary stage.

5 February 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Nicolaos,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Sheelan, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

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