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We Buy Books Reviews 

20,179
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,573 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service to be very efficient and straightforward, appreciating the ease of the process from scanning books to arranging collection. Many people highlight the quick payment system, with funds often credited to their accounts promptly after processing. The convenience of clearing out large quantities of books and giving them a second life is a significant positive for many users. However, some reviewers were not happy with the pricing, noting that offers for books can sometimes be very low, leading to disappointment. There are also occasional issues with the product identification system, where ISBN scans can incorrectly identify books, requiring manual correction. Additionally, some customers expressed frustration with the number of books rejected or the cost of packaging, which can reduce the overall value of the service.

What people talk about most

Product

Consumers find product to be ambiguous, with many praising its ease of use for selling unwanted books, CDs,... See more

Payment

Customers consistently note positive experiences with payment, highlighting a generally quick and efficient... See more

User experience

Clients share positive opinions on user experience, frequently describing the app and website as easy to use,... See more

Service

Users describe positive interactions with service, highlighting its efficiency and ease of use, with many... See more

Price

Reviewers highlight ambiguous aspects of price, with many finding the prices offered for books to be low,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

recently the offer price of a number of books has made trading worthwhile. The free Evri return service seems very effective. the time taken to examine, inform of the result, and credit payment to... See more

Company replied

Rated 4 out of 5 stars

It was straightforward to scan ISBN bar codes on the app - more difficult for older books where you had the enter as a number. Sad that so many books weren't wanted. However, the process was straigh... See more

Company replied

Rated 5 out of 5 stars

I have used We Buy Books several times this year as I’m clearing out a lot of my late husband’s book collections. I find them a good company to deal with. Ordinary books with barcodes were the most s... See more

Company replied

Rated 5 out of 5 stars

We had many books to dispose of and decided to try this company. They took a fair amount of our books and we were relieved they just insisted on "readable" books unlike other companies that were look... See more

Company replied


Company details

  1. #6 of 8 best companies in Second-hand Book Shop
  2. #40 of 46 best companies in Book shop
  3. #137 of 200 best companies in Online marketplace
  4. #6 of 6 best companies in Rare Book Shop

About We Buy Books

Written by the company

WeBuyBooks helps people across the UK turn unwanted books into extra cash quickly and easily. Whether you are clearing shelves, selling textbooks after university, or making space at home, we make the process simple with fast scanning, instant prices and free delivery options. We specialise in buying non-fiction books, including textbooks, cookbooks, business books, hobbies, crafts, history, biographies and specialist subjects. Simply scan the barcode using our app or website to get an instant valuation and send your items to us for free. Alongside books, we also buy CDs, DVDs, Blu-rays and video games, making it easy to declutter and earn money from media you no longer use. At WeBuyBooks, we are proud to offer fair prices, fast payments and friendly customer support, helping millions of items find a new home instead of going to waste. Visit our website: www.webuybooks.co.uk

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20k reviews

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4.3

All reviews

(20,179)

1,500 reviews in the last 12 months

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Rated 3 out of 5 stars

Useful Service, Fairer Pricing Would Help

I appreciate the convenience of this service, and it's certainly a useful option. However, I think there is room for improvement when it comes to pricing and the availability of local drop-off points. At the moment, the cost of purchasing packaging that meets the required specifications can be around half the value of the books being sent, which doesn't feel particularly proportionate. Having more local drop-off centres would help reduce those costs and make the service more accessible and cost-effective for customers. I was also disappointed that many of the books I wanted to sell were not accepted, which further reduced the value of using the service. Overall, it's a convenient idea, but a few changes would make it much more attractive and customer-friendly.

3 June 2026
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Reply from We Buy Books

Hi! Thanks for using our service and the suggestions.

For packaging, we want to make sure the books arrive safely, so you will need a sturdy box or two, but we would always suggest re-using existing boxes than buying new ones wherever possible to save you money and be better for the environment.

You can pick where to drop off your parcels and this could be a Locker, Post Office, or shop that has a parcel drop off service, and there are thousands of these. We will look to add more! Wherever you are, you can also arrange free courier collection from your home, so thats a popular option that works for everyone.

The offers we make are based on the re-sale value of the book and how many copies we already have in stock. If millions of the same book have been printed it's likely we already have plenty of copies so we might not need more. Please check back though as our stock levels vary from day-to-day.

Rated 4 out of 5 stars

Efficient service

Efficient service, no delays.

3 June 2026
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Reply from We Buy Books

We're glad to hear your service was efficient and without delays. What could we have done to make this a 5-star review?

Rated 4 out of 5 stars

Very good service over all

I've used WeBuyBooks many times as a seller. Generally fair price, free collection is grateful and fast payment.

2 June 2026
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Reply from We Buy Books

We are so happy to hear you've had positive experiences selling to us! We appreciate your kind words about our service. What could we do to make your review 5 stars?

Rated 5 out of 5 stars

Super easy

Super easy, good communication and quick response

2 June 2026
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Reply from We Buy Books

We are so glad you had such a positive experience with us. Thank you for your kind words!

Rated 5 out of 5 stars

THEY ARE GREAT TO BUY FROM ALSO

I buy from WeBuyBooks & they are great to deal with. Had a non delivery & when I contacted them they gave me refund straight away no hassle so I was able to buy it elsewhere. I promptly ordered 3 more items because I was so impressed & since then they have kept me updated every step of the way letting me know even when it was delivered which is really helpful as I live in a care home & post gets delivered to reception so when I get informed I just go & pick it up, rather than having to go back & forth to check whether post has been. They also have great collection of audio cds, I used to love reading but since getting cataracts I have been unable to do so. I have just recently discovered audio cds & am in my element trouble is they are so expensive but this seller has a good selection at bargain prices. I love dealing with WeBuyBooks because you get a brilliant all round service from them. This is why they have become my number one seller. Thanks so much I shall be back with more orders soon.

9 June 2026
Unprompted review
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Reply from We Buy Books

We are so happy to hear about your positive experience with us! It's wonderful to know that our communication and service have been so helpful, especially with your deliveries. Thank you for making us your number one seller; we truly appreciate your continued support and look forward to your next orders!

Rated 5 out of 5 stars

Good books

I was pleased with your speedy response

1 June 2026
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Reply from We Buy Books

We are so glad our quick response pleased you. Thank you!

Rated 5 out of 5 stars

Easy to use and to quickly find homes…

Easy to use and to quickly find homes for some technical non fiction books

29 May 2026
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Reply from We Buy Books

Thank you for your review! We're delighted to hear that you found our platform easy to use. We appreciate you choosing us and hope to help you find new homes for many more books in the future!

Rated 5 out of 5 stars

Always simple and easy

Always simple, easy, does exactly what is promised. Have merrily used for many years.

16 March 2026
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Reply from We Buy Books

Thank you for your review! We're so pleased to hear that you've found our service simple, easy, and reliable over the years. We appreciate your continued support.

Rated 5 out of 5 stars

Great experience all round

Quick and easy from scanning to pick up and payment. Great service.

29 May 2026
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Reply from We Buy Books

Thank you for your review! We're delighted to hear that you found the process quick and easy. We appreciate your support!

Rated 5 out of 5 stars

Home pick up

Home pick up. Great as to heavy for me to carry.
Pick up on date expected.

29 May 2026
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Reply from We Buy Books

Thank you for your review! We're pleased to hear that our home collection service made things easier for you. We appreciate your feedback and hope to help you again in the future!

Rated 5 out of 5 stars

Just really easy instructions and quick…

Just really easy instructions and quick response .. will use again .. once I can get a clearer print out of label but customer services responded quickly and sent one out in the post

27 May 2026
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Reply from We Buy Books

Thank you for your review! We're delighted to hear that you found our service easy to use and that our customer service team was quick to help. We really appreciate your support and look forward to helping you again in the future!

Rated 5 out of 5 stars

The app worked smoothly from start to…

The app worked smoothly from start to finish, and sending my books to We Buy Books was simple and hassle-free. Communication throughout the process was excellent, with regular updates so I always knew exactly what stage my order was at.

Payment was made very promptly and matched the quoted amount exactly, which was reassuring. Overall, I was extremely impressed with the service and how efficiently everything was handled.

It's just a shame I don't have any more books to sell, as I genuinely enjoyed dealing with We Buy Books and wouldn't hesitate to recommend them.

29 May 2026
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Reply from We Buy Books

Thank you for sharing your experience. We're delighted to hear that the app worked smoothly from start to finish and that sending your books was simple and hassle-free. We appreciate your feedback!

Rated 5 out of 5 stars

Excellent as always thanks

Excellent as always thanks

28 May 2026
We Buy Books logo

Reply from We Buy Books

Thank you for your review. We appreciate your continued support and look forward to helping you again in the future.

Rated 2 out of 5 stars

It was more the hassle to sell the…

It was more the hassle to sell the books (packing, talking them to the post office) that what I received.
Better give your books to charity, these people will pay "peanuts" for your books.

26 March 2026
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Reply from We Buy Books

Hello Trina,

Thank you for your feedback. We're sorry to hear that you were disappointed with the value offered for your books.

Our prices are based on supply and demand within the second-hand book market, so the amount offered can vary depending on current demand and stock levels. Importantly, the valuation for each item is shown at the point of scanning, allowing customers to decide whether they wish to continue with the trade before sending any items to us.

We also aim to make the process as convenient as possible by offering a free home collection service, and there's no need to print labels, helping to reduce the hassle of packing and posting items.

Best regards,
WeBuyBooks

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