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We Buy Books Reviews 

20,183
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,570 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being quick, efficient, and straightforward, making the process of selling books very easy from start to finish. Many appreciate the convenience of scanning books with a phone to get instant prices and the ease of arranging collection, often highlighting the prompt payment directly into their bank accounts. People find this a great way to clear out large quantities of books, recycle them, and make some money, with communication often described as excellent. However, some people were dissatisfied with the product pricing, noting that offers were often low or changed after submission, leading to disappointment. A few other people also felt that the scanning process could be problematic, with books being misidentified or not accepted, and some experienced issues with incomplete payments or the handling of books.

What people talk about most

Product

Users describe ambiguous interactions with product, with many finding it a great way to recycle books and... See more

Payment

Reviewers highlight positive aspects of payment, with many customers expressing satisfaction with the speed... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the overall process, from start... See more

Service

Customers had positive experiences with service, often highlighting its efficiency and ease of use, from... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding the prices offered... See more

Reviews shaping this summary

Rated 4 out of 5 stars

recently the offer price of a number of books has made trading worthwhile. The free Evri return service seems very effective. the time taken to examine, inform of the result, and credit payment to... See more

Company replied

Rated 4 out of 5 stars

It was straightforward to scan ISBN bar codes on the app - more difficult for older books where you had the enter as a number. Sad that so many books weren't wanted. However, the process was straigh... See more

Company replied

Rated 4 out of 5 stars

We send them books, cds and dvds where they offer a reasonable price. However, the number of items they accept is reducing as is the amount paid. We use Royal Mail to collect our parcels and this wor... See more

Company replied

Rated 5 out of 5 stars

We had many books to dispose of and decided to try this company. They took a fair amount of our books and we were relieved they just insisted on "readable" books unlike other companies that were look... See more

Company replied


Company details

  1. #6 of 8 best companies in Second-hand Book Shop
  2. #40 of 46 best companies in Book shop
  3. #137 of 200 best companies in Online marketplace
  4. #6 of 6 best companies in Rare Book Shop

About We Buy Books

Written by the company

WeBuyBooks helps people across the UK turn unwanted books into extra cash quickly and easily. Whether you are clearing shelves, selling textbooks after university, or making space at home, we make the process simple with fast scanning, instant prices and free delivery options. We specialise in buying non-fiction books, including textbooks, cookbooks, business books, hobbies, crafts, history, biographies and specialist subjects. Simply scan the barcode using our app or website to get an instant valuation and send your items to us for free. Alongside books, we also buy CDs, DVDs, Blu-rays and video games, making it easy to declutter and earn money from media you no longer use. At WeBuyBooks, we are proud to offer fair prices, fast payments and friendly customer support, helping millions of items find a new home instead of going to waste. Visit our website: www.webuybooks.co.uk

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20k reviews

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4.3

All reviews

(20,183)

1,499 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to use.

What I liked about this site, was how easy it was. Scanned, Had a price straight away no waiting. Just boxed up, scanned the QR code at the drop off. Payment was very prompt. Will definitely use again. Thank you.

4 June 2026
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Reply from We Buy Books

Thank you for your review. We’re glad to hear that you found our service quick and easy to use. Thank you for your kind words and support.

Rated 3 out of 5 stars

Problems scanning with the app

On the plus side, I really appreciate the fact that parcels can now be sent using Royal Mail rather than Evri (which was VERY unreliable) and payment is vry quick -- but I have not been impressed with the app. Sure, it makes it "easier" to scan rather than type in the ISBN, but not when I have to keep checking and correcting the data. I have sent six boxes of books and in each one there were at least two that gave the wrong title for the ISBN. When I realized, I tried a second scan (same) then had to check the basket and figure out which book was misidentified. A paperback "Little Women" went through as "Frankenstein" as one example. If it left the wrongly id-ed books in, the payment was reduced, with nothing for the actual books I'd sent.. a lot more trouble than doing the listings on my laptop!

12 June 2026
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Reply from We Buy Books

Hello Lisa,

Thank you for taking the time to share your feedback. We're really pleased to hear that you've found the switch to Royal Mail more reliable and that you've been happy with our quick payment process.

We're sorry to hear about the issues you've experienced with the app incorrectly identifying books after scanning. We understand how frustrating it is to have to double-check and correct titles, particularly when it affects the valuation of your order. This isn't the experience we want our customers to have.

We'll make sure your feedback is shared with our development team as we continue to improve our service. In the meantime, if you ever notice any discrepancies before sending your items, or have any concerns about a trade, our Customer Services team will always be happy to help.

Thank you again for your feedback and for continuing to use our service.

Best regards,
WeBuyBooks

Rated 5 out of 5 stars

Good morning everyone

We Buy Books is a great way for readers and resellers to sell their unwanted or no longer required media

16 June 2026
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Reply from We Buy Books

Thank you for sharing your feedback. We’re happy to hear that you find WeBuyBooks a great way to sell unwanted books and other media. We truly appreciate your support and thank you for choosing WeBuyBooks!

Rated 5 out of 5 stars

Easy to use the app and add books to…

Easy to use the app and add books to the list. Aldo once sent off (easy to get the post office to print off labels) I got the money in my account quite quickly!

19 June 2026
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Reply from We Buy Books

Thank you for sharing your experience. We’re happy to hear that you found our app easy to use and that posting your books was straightforward. Thank you for your support.

Rated 5 out of 5 stars

Great pickup service

Great pickup service! Excellent all round service and prompt payment!

19 June 2026
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Reply from We Buy Books

Thank you very much for your feedback. We really appreciate it and your support.

Rated 3 out of 5 stars

Most expensive book refused

Most expensive book refused
It would be good to receive a quick photo with evidence of why it was refused

26 June 2026
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Reply from We Buy Books

Hello Derek,

Thank you for your feedback. We're sorry to hear you were disappointed that your most valuable book was declined. Our Quality Control Team do not have access to the prices offered for the items they inspect.

If you'd like more information about why an item was refused, please don't hesitate to contact our helpful Customer Services team via email, phone or live chat. Where possible, we may be able to access the item and provide photographs to help explain the reason for the rejection.

We appreciate your suggestion, as we understand how helpful this would be, and we'll be sure to pass your feedback on to the relevant team.

Best regards,
WeBuyBooks

Rated 5 out of 5 stars

Easy cash and give you book second chance

We buy book, make selling books easy. And you give our book second chance to be loved again, rather end up in the bin, which makes me really sad.
All you got to do, pile the book that you done with it, scan( where you get instant price. Take to the post, or wait DPD comes to pick up. And get cash. Easy. Thank you We Buy Book.

12 June 2026
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Reply from We Buy Books

Thank you for sharing your experience. We’re happy to hear that you found our service easy to use and that you appreciate giving books a second chance to be enjoyed by someone else. It’s great to know that our simple process and collection options made selling your books easy. Thank you for your support and for choosing WeBuyBooks!

Rated 4 out of 5 stars

Very easy service to use

Very easy service to use, just scan, pack & We Buy Books will do the rest including free collection. The easy way to rid yourself of lots of books in one go.

On the down side, they don't take all that many titles, only took about a 1/4 of what I wanted to sell & their buy price is very low. However you don't do it make money, its really the convenience that would encourage me use them again should I need to.

12 June 2026
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Reply from We Buy Books

Thank you for sharing your experience. We’re happy to hear that you found our service easy to use. We also appreciate your feedback regarding the range of titles we accept and our valuations. Thank you for your support.

Rated 5 out of 5 stars

Easy to do

Easy to do, and a good way to make a little bit of money out of something you wouldn't have otherwise.

11 June 2026
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Reply from We Buy Books

Thank you for sharing your experience. We’re happy to hear that you found our service easy to use and that it helped you make some extra money. We appreciate your feedback and support. Thank you for choosing WeBuyBooks!

Rated 5 out of 5 stars

Really good

Really good, I sent my books and I was paid for them quickly. I will definitely use this company again.

18 June 2026
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Reply from We Buy Books

Thank you for sharing your experience. We really appreciate it.

Rated 5 out of 5 stars

Brilliant Service

We had many books to dispose of and decided to try this company. They took a fair amount of our books and we were relieved they just insisted on "readable" books unlike other companies that were looking for perfection. The parcel was picked up promptly - confirmation received within 48 hours and money paid!! Really impressed - thank you

18 June 2026
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Reply from We Buy Books

Thank you for sharing your experience. We’re happy to hear that you found our service straightforward and smooth. Thank you for choosing WeBuyBooks.

Rated 5 out of 5 stars

I actually found it easy to sell books…

I actually found it easy to sell books on this site, especially as I have never sold anything before. I would definitely recommend.

18 June 2026
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Reply from We Buy Books

Thank you for sharing your experience. We’re glad to hear that you found it easy to sell your books with us. Thank you for your support. We truly appreciate it.

Rated 5 out of 5 stars

Very quick and efficient service

Very quick and efficient service. The only problems are when finding older books without barcodes or with old-style ISBNs/SBNs, when searches throw up EVERY keyword, making it difficult or impossible to track down some books

18 June 2026
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Reply from We Buy Books

Thank you for sharing your feedback. We’re pleased to hear that you found our service quick and efficient. We also appreciate your comments about searching for older books without barcodes or with older ISBNs/SBNs. Thank you for choosing WeBuyBooks!

Rated 5 out of 5 stars

So simple to use the app

So simple to use the app. Over half the really old books were taken and money in the bank immediately

18 June 2026
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Reply from We Buy Books

Thank you for sharing your experience. We really appreciate it.

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