webuyyourcar.es Reviews 

114
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its professional, fast, and efficient service, making the car selling process remarkably easy and stress-free. Many people highlight the exceptional staff, described as helpful, professional, and polite, guiding them clearly through every transaction step. Reviewers are particularly impressed with the fair pricing and lightning-fast payment process, with funds often transferred immediately into their accounts. Customers appreciate that the initial agreed price is generally honored, and any minor adjustments after inspection are consistently considered fair and transparent by those involved.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as professional, efficient, and... See more

Staff

People report positive experiences with staff, highlighting their professionalism and helpfulness throughout... See more

Payment

Customers had positive experiences with payment, frequently highlighting its speed and efficiency. Many... See more

Price

Clients share positive opinions on price, with many reviewers reporting that they received a fair and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service received when selling my car, from the initial contact right down to the final assessment with Jensen. If you want to be treated fairly by any purchaser of your goods the golden rule is... See more

Rated 5 out of 5 stars

Great company to deal with. Very efficient and kept in touch about what was required as we had never sold a car in Spain before. Gave us a fair price and were exceptionally helpful. Paperwork came thr... See more

Rated 5 out of 5 stars

They did exactly what they saidthey would. Gave ma a market value based on very basic info. Offered a price within the range stated once they received all the paperwork and photos. They made an appoin... See more

Rated 5 out of 5 stars

We sold our car to webuyyourcar.es in October. I have to say one of the best companies for service, honesty and fairness. We were offered more than the garage trade in, we had a very short timescale... See more


Company details

  1. Appraiser

Written by the company

At WeBuyYourCar Spain we make the whole process of selling your car a piece of cake. Once you enter your Spanish REG you will receive a market value for your car. We then ask you to upload some pictures and ask you some questions regarding the actual condition and state of your car. We then send you a purchase offer and once accepted by you one of our technicians comes to your address in Spain to verify and complete the purchase of your vehicle safely with instant payment on the spot and official DGT Traffic Department documents.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

114 reviews

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1-star

No recent history of asking for reviews

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4.7

All reviews

(114)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service - friendly, professional English speakers. Reduced quoted price by 5% but reasons clearly explained.

18 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent communication from start to…

Excellent communication from start to finish.
All members of the team that we had dealings with were extremely professional and so helpful.
Final offer was reduced but for fair valid reasons but still far higher than part exchange value.
Would definitely recommend.

9 January 2024
Unprompted review
Rated 5 out of 5 stars

Good overall experience

Good communication from start to finish, very professional staff, better offer than competitors and everything went through smoothly. There was a reduction in the offer for valid reasons but the final price was still higher than other offers we'd received. Would recommend.

12 January 2024
Unprompted review
Rated 4 out of 5 stars

Alfa 3,2 sale

The previewing, information was in keeping with business practice.
Arriving at the location on time, with the right equipment to do an appraisal of the vehicle.
We agree a price after negotiation.
Business conducted in a professional manner:👌🏼

12 January 2024
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional,from start to finish from all involved in the sale.Takes all the hassle out of a private sale with a fair price for your car , money in bank in seconds when sale agreed .

6 January 2024
Unprompted review
Rated 5 out of 5 stars

A highly competent and fair company.

A well staffed and good company to deal with. The flexibility with which It was able to align with our particular circumstances and complete a mutually satisfactory agreement was impressive. An effiiently organised enterprise!

I have no hesitation in recommending them to others

14 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent from the outset.

From the moment I tentatively asked for a quote, the communication and guidance was always timely and often immediate. This was true from both Josephine and Steve in the office and Glen the valuer. Thanks!
I always felt that I would be given a chance to obtain a fair deal.
Initially, I was actually doing all this from the UK, so couldn't easily get the required photos for a valuation! I arranged photos remotely - the process continued!
In order to complete before Christmas, I had to take the car to outside Malaga Airport (Glen flew down from Valencia, to value some cars) for valuation and sale, so it cost me approx 150€ more than if they'd come to my home for a taxi, petrol.
The valuation was comprehensive and fair. I settled for slightly less than the original offer, good reasons where given for this.
Quite an involved process, but worth it!

18 December 2023
Unprompted review
Rated 5 out of 5 stars

Webuyyourcar.es were fantastic to deal…

Webuyyourcar.es were fantastic to deal with. My Spanish is very limited but they were easy to deal with in English over WhatsApp. Very quick to offer a good price and made all the arrangements including collecting the car from Malaga airport when we were not in Spain. Absolutely fantastic service from Vivian, Josephine and Glen - we are very grateful

6 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent professional.and courteous service.

Excellent professional.and courteous service from the whole team.Fair prices for both cars and all the paperwork very quickly handled.Vivian and Josephine are real assets to the firm and dealt with all my questions regarding the transactions.Well done and thank you.

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant company.

I had gone online at the last minute to sense check the trade in price I had received from the dealership I was buying my new car from ... and thank goodness I did. I received a prompt valuation, based on the pictures of my car, which bettered the offer from the dealership.
Glen came round the same evening, inspected the car and following a road test gave me a revised offer based on the actual bodywork condition, which was reasonable and acceptable to me.
The money was transferred to my bank instantly and all necessary documentation completed.
The car trade could learn a lot from this company and I have no hesitation in recommending them if you're selling your car.

27 September 2023
Unprompted review
Rated 5 out of 5 stars

The team helping with spanish…

The team helping with spanish documents, helping with some loan issues and providing the correct solutions for me to complete the sale, brilliant work.
The chap who came and viewed the car was very knowledgeable and professional.

20 September 2023
Unprompted review
Rated 1 out of 5 stars

Complete waste of time

Complete waste of time. Gave an offer in advance which seemed reasonable and then wasted three hours of our weekend taking loads of pictures and making phone calls to head office only to make a derisory and insulting offer. Avoid

13 August 2023
Unprompted review
webuyyourcar.es logo

Reply from webuyyourcar.es

Dear Brendan,

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during our valuation process.

We understand that your time is valuable, and we regret that our service did not meet your expectations. Our aim is to provide a fair and accurate valuation based on an initial assessment of the photos and information provided. However, it appears we fell short in your case.

Our process includes a thorough inspection to ensure all aspects of the vehicle's condition are considered. This is meant to provide a transparent and fair offer, but we recognize that this can be time-consuming and sometimes lead to discrepancies in the final offer.

We are continuously working to improve our process and ensure better communication and efficiency. Your feedback is invaluable in helping us achieve this, and we will be reviewing our procedures to prevent similar issues in the future.

We genuinely regret that your experience was not up to the standard we strive to maintain. If you would be willing, we would appreciate the opportunity to discuss this matter further and address any unresolved concerns. Please feel free to contact us directly at using the contact form on our website.

Thank you for bringing this to our attention, and we hope to have the chance to make things right.

Rated 4 out of 5 stars

Happily recommend

The whole process was easy and I was kept informed regularly. Glen was on time to meet me and went through the car diligently. The price was altered because the mileage was higher than original advised and to pay for a service but it was a fair adjustment. If you are looking to sell your car I would happily recommend their service.

1 September 2023
Unprompted review
Rated 5 out of 5 stars

Knowledgeable and Fair

The company communicated very well and offered a fair price which was transferred to our account immediately the deal was done.
We were particularly anxious about this sale as it involved making arrangements from the UK before travelling to Spain to complete the deal.
They did ask for lots of photos - of the car and its documentation. We had no problem with that - how else were they going to assess what the car was worth to them?
The guy who then came out to check over the car in person was clearly very knowledgeable and checked everything thoroughly before he confirmed the final offer which was only very slightly below their original estimate.
They were also very patient in waiting whilst we posted the spare key which we had inadvertently left in the UK.
The whole experience was done with professionalism, respect and good humour. Highly recommended and nothing like a previous experience we had suffered with a high profile car buying company in the UK!

20 June 2023
Unprompted review
Rated 5 out of 5 stars

Great professional service

Great professional service, paid a market price and did what they promised…all simple and easy to deal with. Have used them twice and both times have been the same… thank you!

3 August 2023
Unprompted review
Rated 5 out of 5 stars

Company does what it says "on the tin"

Company does what it says "on the tin"
No fuss, fair offer, that we accepted.
There was an anomaly with the paperwork that was dealt with, by them, in an intelligent manner and our sale went through with Glen picking up our car from our home....Nice and simple.
I would recommend them.

6 July 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant company !!! Highly recommend!!!

Extremely fast and easy process from start to finish. We initially agreed a price for my Car over the phone. A representative from we buy your car flew to Majorca to test drive the vehicle. A few minor repairs needed to do on the car so a little chip on the price but still a fair deal. Paperwork done and money in my account there and then. Brilliant company highly recommend… shout out to Glen !!!

18 July 2023
Unprompted review

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