WeCare Removals - London Reviews 6

Avoid at All Costs – Scam Company

I strongly advise against using this moving company. My experience was nothing short of a nightmare, and I believe this operation borders on being a scam. Here are the facts:

False Delivery Promises: I was told the delivery would take 2–3 days. It took three weeks, with no proper updates or confirmation on delivery time until the very last minute. I was left completely in the dark.

Dodgy Extra Charges: They tried to charge me £300 extra, claiming my shipment was over the weight limit by 100kg. I had weighed each box myself before pickup and know for a fact this was impossible. It felt like a deliberate attempt to squeeze more money.

Terrible Communication: Getting any sort of update or response from them was a nightmare. Most of my messages and calls were ignored or answered vaguely.

Damaged Goods: Several of my items arrived broken. No explanation, no apology, and no compensation offered.

No Accountability: When I raised concerns, I was met with silence. No one took responsibility or even tried to resolve the issues.

In summary: Dishonest practices, hidden fees, zero customer service, and damaged belongings. Don’t make the same mistake I did — stay far away from this company.

DO NOT USE THIS COMPANY !!!!
I was promised a professional move between 8am and 7pm and in the evening they called the van broke down and will arrange replacement. My request to do it another day (as it was late) was declined. This resulted in a move in a middle of the night by people threatening me to pay more money otherwise they would not unpack the van. I paid and when my stuff was in the house, I realized all my furniture was severely damaged. The move was done by aggressive amateur man and van and caused a lot of distress. THIS IS NOT A PROFESSIONAL REMOVAL COMPANY. I filed a complaint and now the company is ignoring my calls and they are not doing anything to come to a solution.
Update April 2025 : They eventually did come back to me denying everything. It was very stressful and mentally abusing, I still have nightmares at times of this bad experience.

ABSOLUTE SCAM COMPANY!! SAVE YOURSELF FROM DEALING WITH THEM AND FIND A REPUTABLE COMPANY.

They stole £360 of my money and never showed. I booked a removal service to take place at my studio and was not given any response through out the entire day as to when my belongings would be picked up. I should have suspected something was wrong when they asked for payment in full and called me repeatedly to get all the money upfront. After no one got back to me all day and waiting till 10 o'clock at night with no movers showing up, Alice tried to tell me that I was the one who cancelled the service over the phone with the movers. When I provided call logs to prove them wrong, there was no apology or admission of guilt. Alice was purposefully vague and unhelpful and dodged my calls until I could contact her from a different phone. I am still trying to recoup my money and have reported them to the fraud department so no one else is hurt by them.

Do yourself a favour and find someone else.

From start to finish the service is great.

The two guys that loaded and unloaded the Luton van were very helpful, friendly and cautious with our items. I would highly recommend this company. We moved from London to Hertfordshire and this was all done in a timely manner. Very easy and stress free.

We have been blackmailed by this company, and we started legal actions.

I tried to summarise what happened below; please get in touch if you need details.

We sent a very detailed video for the company to assess the volume and the weight of our belongings in 55m2, 2 bedrooms.

I opened the doors of all pieces of furniture, and I stressed there were many books in the video I sent them. I just forgot to show the stuff we stored underneath the queen size bed (as you can guess, it was not a matter of many m3).

They first came with an estimate of 18m3. To avoid any potential problems, I asked them to overestimate everything. They offered 24m3 but said it was overestimated by far.

Then, the company said that a second van was needed, doubling the price of the move. They promised that the second van was needed for a very few m3 -- there will be no more problems.

They then took our belongings away in an unknown location, and asked around midnight to pay either for a third van, or pay the equivalent amount for them to store our items, sending multiple emails in a row to pressure us, threatening not to deliver the items.

If I would have known the price before, assuming that more vans were indeed needed, I would have sold my belongings beforehand. The company argues that there was an unusual amount of heavy items. Either they are extremely unskilled to estimate volume, in which case I recommend avoiding this company, or it is their usual strategy to underestimate volume and weight to win the market with a competitive price and then blackmail money (in which case I obviously recommend not to use this company).

Do get in touch on social media if you want to know more details or join forces.

EDIT in response to the company: If you have some doubts about this company, reach me out on social media, I'm happy to proof my claim as I have all the emails. By the way, note that they are confusing square meters and cubic meters in their agressive answer. This gives you some clues about what to expect.

They promised and delivered on their promises. Effortless transaction and communications were brilliant.