Weight Watchers Reviews 3,110

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 2,856 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their excellent support and professional approach, highlighting their helpfulness and inspiring guidance. Many people are satisfied with the program's effectiveness in teaching balanced food choices and providing healthier options. The app is often described as a valuable tool for tracking food intake, activity, and overall health, with many finding it user-friendly and supportive of their weight loss journey. However, some people were dissatisfied with certain aspects of the app, finding it difficult to navigate or experiencing issues with data synchronization from other devices. A few other people also felt that the service had inconsistencies, such as problems with clinician availability or medication delivery.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience. Many customers find the app user-friendly, easy... See more

Staff

People report positive experiences with staff. Customers consistently praise the professionalism, knowledge,... See more

Application

Users describe ambiguous interactions with the app. Many customers praise the app as user-friendly, helpful,... See more

Product

Consumers find the product to be ambiguous. While some reviewers praise the program for providing... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the professionalism of the care team,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I find it adequate so far in assisting with weight loss and keeping me accountable. Like any app or program, you get what you choose to take from it. Price is fair in comparison to other companies. S... See more

Company replied

Rated 4 out of 5 stars

The nutrition resources and guidance from counselors are invaluable. They made it easy to get my meds and their responsiveness is timely. The app has changed from what I was use to and I find it m... See more

Company replied

Rated 4 out of 5 stars

I like still having in-person meeting close to home. I wish WW would be fix the app inconsistencies. Sleep tracking data from my fitbit still does not transfer accurately to the WW app sleep data. Act... See more

Company replied

Rated 4 out of 5 stars

In all fairness, the team has been excellent! I have just become more familiar with the software and communicating with all of you. I am not super savvy with my computer. I'm happy to say I'm getting... See more

Company replied


Company details

  1. Beauty & Well-being

About Weight Watchers

Written by the company

Powered by science. Proven by people.

Written by the company

Weight Watchers is the #1 doctor-recommended weight-loss program.*
Since 1963, we've empowered millions of members to lose weight^—and we know what works. That’s why we have everything you need to build lasting habits for better health. As the global leader in science-backed weight management, we offer holistic, personalized support to help members reach and sustain their goals. Our proven approach combines expert guidance, compassionate Coaching, sustainable nutrition, a community who gets it, and access to weight-loss medication.** So whether you’re tracking macros, taking a GLP-1, or navigating any life stage from postpartum to perimenopause, you belong at Weight Watchers.
*Based on a 2023 survey by Cerner Enviza of 500 doctors who recommend weight loss programs to patients.
^Based on total WeightWatchers program sign-ups since 2001.
**Medications require eligibility and prescription. All medical services are provided through our affiliated medical group, WeightWatchers Clinic

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

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Rated 5 out of 5 stars

It gives accountability for my food…

It gives accountability for my food choices. I have learned a great deal about food and its good and bad values. When in doubt I can count on my team to help me.

20 May 2026
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Reply from Weight Watchers

We're so glad to hear we've helped you with your food choices and understanding nutrition. We appreciate your kind words!

Rated 3 out of 5 stars

Not sure about the new WW

Its not easy to maneuver through the weight watchers app. It used to be so easy but now it's just a problem. Also getting the answers is not easy. Also the prescription was going up to $149 when I can get it online from cvs caremark for $49 through insurance.

20 May 2026
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Reply from Weight Watchers

We appreciate you sharing your feedback regarding the app's navigation and the difficulty in finding answers. We'll look into how to improve our services.

Rated 5 out of 5 stars

So far I've been happy with weight…

So far I've been happy with weight watchers. My registered dietitian has been helpful with suggestions to keep me on track. My one complaint though is the fee you charge for missed on line appointments. I jotted down my appointment on the wrong day and was charged $100.00 which is quite alot, especially with this economy.

7 May 2026
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Reply from Weight Watchers

We appreciate your positive feedback regarding your dietitian's support. We understand your frustration about the missed appointment fee, especially given the current economic climate. We value your input and will consider it carefully.

Rated 5 out of 5 stars

Friendly group of people

Friendly group of people. Meeting leader and staff warm and welcoming. Motivational information and helpful information.

17 May 2026
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Reply from Weight Watchers

We're happy to hear that our team was friendly, warm, and welcoming! We appreciate you mentioning the motivational and helpful information.

Rated 5 out of 5 stars

The food point system has helped me eat…

The food point system has helped me eat better. Even if my life is too busy to do anything else

13 May 2026
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Reply from Weight Watchers

We're so glad our food point system helps you eat better, even with a busy life. Thank you for your feedback!

Rated 5 out of 5 stars

Great customer service

Great customer service, the staff go beyond and are all very knowledgeable, professional and kind.

12 May 2026
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Reply from Weight Watchers

We're so glad you had a great experience! We appreciate you highlighting our staff's knowledge and kindness.

Rated 5 out of 5 stars

Happy with Progress

I am losing weight and feeling great!

19 May 2026
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Reply from Weight Watchers

We are so happy to hear about your progress! Keep up the great work!

Rated 4 out of 5 stars

Meetings with coach Julia L are great

Meetings with coach Julia L are great, and so many features of app are very helpful. After almost four weeks, I’m still struggling to figure out what I should eat to get a healthy balance of macronutrients - I can’t seem to get enough protein, carbohydrates, and calories without overdoing sodium and saturated fats. Also, some of the features in the app are difficult to locate - a navigation system or menu would be really helpful.

17 May 2026
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Reply from Weight Watchers

We appreciate your feedback regarding your experience. We are actively working on improving our nutritional guidance and app navigation to make it easier to find features and balance macronutrients effectively.

Rated 1 out of 5 stars

There was a mixup with my dietitian…

There was a mixup with my dietitian appointment and I missed it by 15 minutes and I was charged the $99 and I asked for an exception because I’ve been a member for over 25 years. Never had any missed payment or missed anything before and they told me they couldn’t do anything it’s a little bit disheartening being that I’ve been with the company for so long.

19 May 2026
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Reply from Weight Watchers

We appreciate you sharing your experience and feedback. We recognize your long-standing membership and understand your disappointment regarding the charge. We are reviewing this matter to ensure our policies are applied fairly.

Rated 5 out of 5 stars

Chrystal1986

What made my experience great was i always had someone to ask questions to and got answers quicy

12 May 2026
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Reply from Weight Watchers

We're glad our team was available to answer your questions quickly. We appreciate your positive feedback.

Rated 5 out of 5 stars

Our Coach Paul is awesome

Our Coach Paul is awesome. He is very knowledgeable and a great speaker. He knows everyone’s name and gets everyone involved.

3 May 2026
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Reply from Weight Watchers

We're so happy to hear such positive feedback about our coach! It's wonderful they are knowledgeable and engaging.

Rated 5 out of 5 stars

The app works with my overall health…

The app works with my overall health picture and syncs with Apple Health. The best program yet. I love not only the points system but also having macros and suggested ranges! I never worry about getting enough protein and fiber, and I know exactly how much to get. Tracking all of my food has allowed me to find ways to reduce my sodium. Tracking my weight and activity at the gym while my watch tracks my sleep allows me to correlate my actions to my results. Super helpful and super effective. And when I really want a soft drink or I really want a doughnut there’s a way to do it and stay on program and thrive.

19 May 2026
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Reply from Weight Watchers

We're so glad to hear our program works well with your overall health goals and syncs with Apple Health! It's wonderful that our points system, macros, and suggested ranges help you manage your protein, fiber, and sodium intake. We appreciate you sharing how effectively you're correlating your actions to your results.

Rated 1 out of 5 stars

Poor communication

Poor communication, too expensive, and all in all not worth it. My partner is receiving the same care I am for 100 dollars less. I plan to cancel my subscription in the near future.

19 May 2026
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Reply from Weight Watchers

We appreciate you sharing your concerns about pricing and communication. We are reviewing your feedback to improve our services.

Rated 5 out of 5 stars

Easy to work with

Easy to work with, trusted program

12 May 2026
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Reply from Weight Watchers

We're glad you find our program trustworthy. Thank you for your positive feedback.

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