I brought a vibration plate and very happy with it as it helps, but would like to know if they sell the resistance bands that connects to it, got a spare pair from Amazon but not the same resistance s... See more
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Primrose Oil changed my life. Gutted anyway because montmorecy cherry smells and taste like mould and no one from customer care answered me, neither on socials. I hope I will get an answer here.
Company replied
I recently got diagnosed with endometriosis and adenomyosis as well as mcas suspicion, borderline histamine intolerance and PMDD. My life and body was a mess. While obviously supplements can't stand f... See more
I’ve ordered from WeightWorld twice in the past six months and had a really positive experience both times. I’ve been buying their high-potency vegan shell krill oil capsules, and the quality has b... See more
Company replied
Company details
- #169 of 230 best companies in Fitness and nutrition
Written by the company
Our commitment to premium, high-quality ingredients has made WeightWorld a trusted global brand, supporting health, weight, and wellness goals. Originally a small family business, we are now trusted by 100 million people worldwide.
WeightWorld.uk
Written by the company
- Next-Day UK Delivery
- We have the widest network of logistics partners that offer next-day or 2-3 day tracked express shipping. London, Paris or Milan - we can arrange 24 hour delivery straight to your door.
- Free Delivery
- When you spend £35, you automatically qualify for free delivery.
- Same-Day Dispatch
- We deliver almost anywhere! For your convenience we offer fast and tracked delivery to any destination of your choice.
- In Stock
- Unlike many others, we actually house every item of stock and make sure that we always have enough of it so that you get what you want. In the unlikely event that we don’t have what you want, then we race to get it in within days not weeks.
- Natural Ingredients
- The majority of our products are bottled in GMP certified facilities and every one of our products have been safety tested. We will only work with brands that prove their superiority in order to deliver you a product that is only of the highest grade.
- Fantastic Support
- Our team of international Customer Service Representatives are always ready to help! Ring them up and see for yourself! Available from 8am-6pm Monday-Friday. With support in over 8 languages, we are available to talk to you over the phone or on live chat. If you fancy sending us an email - we would love to hear from you!
Contact info
Unit 8, Sevenoaks Enterprise Centre, Bat & Ball Road, TN14 5LJ, Sevenoaks, United Kingdom
- 0203 322 7970
- info@weightworld.uk
- weightworld.uk
4.3
Excellent
7K reviews
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I’ve had a great experience with…
I’ve had a great experience with WeightWorld. Their products are high quality, clearly labeled, and backed by natural ingredients, which gives me peace of mind. Shipping was fast and everything arrived in perfect condition. I’ve been using their supplements for a few weeks now and I’m already noticing real improvements in my energy and overall wellbeing. The customer service is also friendly and responsive, which makes the whole experience even better. I would definitely recommend WeightWorld to anyone looking for trustworthy health products.
16 June 2025
Unprompted review
Reply from WeightWorld.uk
Dear Wanessa,
Thank you so much for your thoughtful and detailed feedback. We’re absolutely delighted to hear that you’ve had such a positive experience with us.
It’s wonderful to know that our products, fast delivery, and customer service have all met your expectations. We take great pride in offering high-quality, naturally sourced supplements that truly support our customers’ health and wellbeing. Knowing you’ve already started to see real improvements is the best reward we could ask for.
We truly appreciate your recommendation and your trust in us. Should you need any assistance in the future, our team is always here to help.
Kind regards,
WeightWorld
Rubbish
Had a blood test a few months after starting d3 + k2 and got a negative result. My d3 levels are too low.
They are selling us blanks.
The supplements industry is unregulated and they are scamming us !!!
6 June 2025
Unprompted review
Reply from WeightWorld.uk
Dear ChiefSeattle,
We’re truly sorry to hear about your experience and understand how frustrating this must be. Our D3 + K2 supplement is made using carefully sourced, natural ingredients and manufactured in compliance with UK and EU quality standards. However, as with any supplement, results can vary significantly from person to person. Factors such as baseline deficiency levels, absorption rate, diet, and consistency of use can all affect outcomes.
We’d really appreciate it if you could contact our customer service team with your order details and any relevant information. Our team can check your case in detail and help guide you on how to use the product effectively, or discuss alternative solutions. We also always recommend consulting your healthcare provider for personalised advice, especially in cases of severe deficiency.
Please note, all our products come with a Money Back Guarantee. If you feel the product hasn’t worked for you, we’d be happy to assist you through the Money Back Guarantee process.
Your satisfaction is important to us, and we value your feedback to help improve our service and products.
You can also contact us via email at info@weightworld.uk or call us at 0203 322 7970. We also have a live chat option on our website which you can use to instantly connect with one of our advisors. We are available between 8 am to 6 pm Monday to Friday.
Kind regards,
Customer Services
Avoid, horrible customer service
I have bought supplements and used points that I have to cover x value. They still charged me full price and took points off my account. I emailed customer service, but they was not willing to help, although I provided my bank statement and email confirmations.
Not recommend.
1 June 2025
Unprompted review
Reply from WeightWorld.uk
Dear Toma,
We are truly sorry for the inconvenience you experienced, this is certainly not the kind of service we aim to provide.
After thoroughly investigating your order, we can confirm that the loyalty points and discount were correctly applied at checkout. However, due to a technical issue with the Apple Pay gateway, the full amount was charged instead. We have escalated this to both Apple Pay and our technical team, who have since worked together to resolve the issue.
We understand this has been frustrating, and we appreciate your patience. Please be assured that a refund for the extra amount has already been processed from our side. This was an isolated issue, and we are taking every step to ensure it does not happen again.
Thank you for your feedback, it helps us improve and provide a better experience for all our customers.
If you need any more help, feel free to get in touch with us.
You can also contact us via email at info@weightworld.uk or call us at 0203 322 7970. We also have a live chat option on our website which you can use to instantly connect with one of our advisors. We are available between 8 am to 6 pm Monday to Friday.
Kind regards,
Customer Services
Top notch service and fast delivery.
3 June 2025
Reply from WeightWorld.uk
Dear Emilio,
Thank you for your kind words.
We're very pleased to hear that you were happy with our service and fast delivery. Your satisfaction is our priority, and we’re glad we could meet your expectations.
If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
WeightWorld
Scammed out of over £100 - DO NOT USE
Bought a foot circulation booster (machine). Comes with a 2 year warranty. After 4 months the machine stops working. WeightWorld UK tell me to send it back (to a UK address) and they will send out a replacement unit plus refund the postage costs. They confirmed they have received the unit back but every phone call I make or email i send they keep telling me they will send it out (again) and refund my postage costs (again) but they never do !!! Three times they have assured me it will be sent out (and giving me a firm date for delivery) but they never send it. This has gone on for 6 weeks now. THIS IS NOT A UK BASED COMPANY - they are in India and have now scammed me out of close to £100 and wasted so much of my time chasing a resolution over and over again. I am now reporting to Trading Standards but hold out little hope as they are clearly NOT a UK company despite appearing to be one on their website (UK phone number, UK website, UK email address). They told me on one of my many phone calls that they are actually based in India. Do not believe their money back guarantee or warranty periods. My experience tells me you will not get your money back under any circumstances.
Update: They have told me in a familiar but bog-standard response that they cannot find a record of my order and asked for the same information AGAIN that I have already provided them with multiple times. I have today sent them the details yet AGAIN (including copies of all the times they have emailed me on the matter) and await. They must have so many complaints to not be able to find mine despite so many emails back and forth! Make of that what you will.
6 June 2025
Unprompted review
Reply from WeightWorld.uk
Dear Customer,
We are truly sorry to hear about the experience you've described and completely understand how frustrating this situation must be for you.
After thoroughly checking our records with the details you’ve provided, we are currently unable to locate your order in our WeightWorld or Comfort Click order records. It might be possible that your purchase may have been made through a different seller or platform that is not connected to us.
To assist you further, we kindly request that you confirm your order number, purchase platform (e.g., Amazon, eBay, our official website), or any supporting details that can help us verify the transaction. This will allow us to investigate the matter properly and ensure it is handled by the correct team.
You can also contact us via email at info@weightworld.uk or call us at 0203 322 7970. We also have a live chat option on our website, which you can use to instantly connect with one of our advisors. We are available between 8 am to 6 pm Monday to Friday.
Kind regards,
Customer Services
Very satisfactory solution to overpayment
I ordered a three for two offer of K2 vitamins but when I went to pay, although the correct price appeared, I was charged for three bottles. I contacted the customer services and was asked to provide proof of the payment I had made. As soon as I did this the wheels were set in motion to refund my overpayment.
I also noticed the best before date on the bottles would mean the last bottle would pass this date by the time I used it. I brought this to the attention of Customer Services and provided a photo of the date on each bottle and they said to contact them near the time of the best before date and they would send me a free bottle. The query in the email I sent this morning up to the email providing a solution took 40 minutes. Very impressive to know you are being heard as this is not always the situation with some other companies.
6 June 2025
Unprompted review
Bombarded with promotional emails that I don't want
I continue to be bombarded with emails from this company despite unsubscribing several times and even writing to the company directly. They need to be reported to a consumer watchdog as this is out of order.
5 June 2025
Unprompted review
Reply from WeightWorld.uk
Dear Diane,
We are truly sorry for the inconvenience you’ve experienced. This is certainly not the kind of service we aim to provide.
Once a customer unsubscribes, they should no longer receive promotional or marketing emails from us. After seeing your review, we have rechecked our systems and everything appears to be functioning correctly. However, we take your concern seriously and have forwarded your details to our technical team to ensure that, if there is any issue, it is identified and fully resolved.
We kindly request a little more time for this to be processed. If you continue to receive emails after a few days, please let us know directly, and we will personally follow up to make sure this matter is completely taken care of.
We truly value your feedback and are committed to improving our service.
You can also contact us via email at info@weightworld.uk or call us at 0203 322 7970. We also have a live chat option on our website which you can use to instantly connect with one of our advisors. We are available between 8 am to 6 pm Monday to Friday.
Kind regards,
Customer Services
I would never order from these again
I would never order from these again. I ordered a vibration plate. Firstly, it wasn't delivered when they said it would be, in fact it hadn't even been dispatched. Then because it was late being delivered I was back at work and wouldn't be in to receive the parcel. I tried to cancel the order and they refused to do this saying it was on its way, and I checked the tracking number with the courier and it hadn't been dispatched. Days later the courier text to say he was at my home and couldn't leave the parcel, I explained I wasn't going to be be there on that day, or the day after or the day after that and that he can return the parcel back to Weightworld., which he said was no problem. 24 hours later it was delivered again and this time just left at my home. I contacted Weightworld and was told to return it and pay the postage and they will refund both. I spent over a week constantly emailing Weightworld providing them with proof I'd returned it, proof of how much it cost to return it, three times I had to send this information then they refused to pay the return postage. I had to send them a copy of their own email stating that they would pay my return postage. I found the whole thing a pain in the ass from start to finish - Never again! Another reason I wouldn't order again is given this experience of their customer service, what would they be like if something went faulty after purchase.
Update - Regarding the incorrect bank details, I realised this error myself and in under 30 seconds sent a second email with the correct sort code details. Your staff continued to refund with the incorrect details.
30 May 2025
Unprompted review
Reply from WeightWorld.uk
Dear Shev,
We are truly sorry for the inconvenience you experienced, this is not the level of service we aim to provide.
We have carefully reviewed your case and would like to clarify that we did process your refund, including the return postage, as promised. However, the refund could not be completed initially due to incorrect bank details provided. Our team reached out and shared the error message we received from our bank. Once you provided the correct details, we immediately reprocessed the refund, which was successfully credited to your account within one working day.
We understand that delays and repeated follow-ups are frustrating, and we sincerely apologise for the inconvenience this caused you. Your feedback has been shared with our team, and we are actively working on improving our return and refund process to ensure smoother experiences in the future.
Thank you for bringing this to our attention, and once again, we’re sorry for the trouble you went through.
You can also contact us via email at info@weightworld.uk or call us at 0203 322 7970. We also have a live chat option on our website which you can use to instantly connect with one of our advisors. We are available between 8 am to 6 pm Monday to Friday.
Kind regards,
Customer Services
Amazing service from start to finish…
Amazing service from start to finish excellent communication. I purchased a exercise power plate would definitely recommend product and company.
28 May 2025
Unprompted review
I have been taking weightworld…
I have been taking weightworld prostasure capsules to help with my prostrate, as had ongoing problems in urinating etc as I was getting older. They work👍, and having tried other brands , for me this companies prostrate support capsules work. Since using them and being impressed with the product, I have since bought the lions mane mushroom tablets to help with my brain fog😁, and also their milk thistle capsules, as have had high liver levels in my blood tests. Again, these appear to have helped sort it for me. This company is very good and have very good value for money products.
1 June 2025
Unprompted review
Good company
The products i ordered arrived, i’m very pleased with it. Only it came one day later then specified. But all in all good products and good customer service communication
25 May 2025
Unprompted review
They keep lying to customers
They keep lying to customers. Items are marked as unavailable but still show as in stock on the website. I’ve emailed multiple times, always get a different answer, and still haven’t received the missing products.
26 May 2025
Unprompted review
Reply from WeightWorld.uk
Dear Ahmad,
We are truly sorry for the inconvenience and frustration you’ve experienced. This is certainly not the level of service we aim to provide.
While we always strive to keep our website updated in real-time with accurate stock information, there are rare occasions, especially during high demand, when multiple orders are placed simultaneously, causing a delay in stock updates. This can result in an item appearing as "in stock" when it is already unavailable. We completely understand how misleading and disappointing this can be.
We are actively working on improving our system to ensure that our stock availability reflects more accurately on the website, and we’re taking your feedback seriously as part of that effort.
We tried to locate your order with the information available but couldn’t identify the details. If your issue is still unresolved, we kindly request you to contact our customer service team directly. They will prioritize your case and ensure that it is resolved as quickly as possible, without any further delays.
Thank you for your patience and understanding.
You can also contact us via email at info@weightworld.uk or call us at 0203 322 7970. We also have a live chat option on our website which you can use to instantly connect with one of our advisors. We are available between 8 am to 6 pm Monday to Friday.
Kind regards,
Customer Services
I buy probiotics and they Gave me and…
I bought probiotics from this guys and they gave me and my son huge diarrhea. I thought it was weird so we made a pause and start taking them again and once more huge diarrhea... I dont trust you guys, WTF are you selling us ????? Yea low prices but your products are bad
2 February 2025
Unprompted review
Reply from WeightWorld.uk
Dear Sonia,
We’re truly sorry to hear about the experience you and your son had after using our probiotics. This is certainly not the outcome we aim for, and we understand how upsetting this must have been for you.
At WeightWorld, we are committed to providing high-quality supplements that support the well-being of our customers. However, as with any supplement, individual responses can vary depending on personal sensitivities or allergies to specific ingredients. This is why we always recommend consulting with a healthcare provider before starting any new supplement, especially for children.
We take your feedback seriously and would like to investigate this further. Unfortunately, we couldn't locate your order using the details provided. We kindly ask that you contact our customer service team directly with your order number so we can look into this and offer a suitable resolution.
Your satisfaction and safety are our top priorities. If the product is unsuitable, we do offer a money-back guarantee, and we’ll be happy to guide you through the process.
Thank you for bringing this to our attention, and we sincerely apologise once again for the inconvenience.
You can also contact us via email at info@weightworld.uk or call us at 0203 322 7970. We also have a live chat option on our website which you can use to instantly connect with one of our advisors. We are available between 8 am to 6 pm Monday to Friday.
Kind regards,
Customer Services
Easy to order and speedy delivery
9 May 2025
Unlike Solgar
Unlike Solgar, which is owned by Nestle now, they fill the supplement nice and full.
Haven't noticed any side effects from their supplements.
Got a Vitamin B complex that has 365 tablets, or so they say, and cost about £12.
£12 for a years worth of Vitamin B is not too bad indeed.
Been buying over a year now.
17 May 2025
Unprompted review
I'm very satisfied with this supplement…
I'm very satisfied with this supplement and vitamins line, it incites you to take care of your gut health, with very affordable prices!
16 May 2025
Unprompted review
Prices are outstanding
Fantastic prices and such a wide range of products. Everything I’ve got so far was excellent top quality and really easy to take the vitamin B12 for instance is tiny (think it’s 6mm if I remember correctly) now my wife isn’t good at taking tablets and she was surprised how easy it was to take
9 May 2025
Unprompted review
Tried their 'high strength'…
Tried their 'high strength' Ashwagandha.
No effect at all.
Have gone back to my original suplier, which I only discontinued due to the cost.
I guess you truly do get what you pay for.
I reviewed Weight World's money back guarantee but it proved too complex and too restrictive to bother with.
16 May 2025
Unprompted review
Reply from WeightWorld.uk
Dear Nicholas,
We’re truly sorry to hear that our High Strength Ashwagandha did not meet your expectations. We completely understand your disappointment, especially when switching from a product you were previously satisfied with.
As this is a natural supplement, results can vary from person to person and sometimes take longer to appear, typically between 30 to 45 days of consistent use. From the details we reviewed, it appears the product may have been used for only a short period, which could be a reason for the lack of noticeable effects.
We also checked and can confirm that our customer service team has been in touch with you regarding your concerns. Regarding our money-back guarantee, we always strive to keep our policies clear and customer-friendly, but we sincerely apologise if you found the process confusing or restrictive in this instance.
Your feedback is valuable, and we will be reviewing your comments to improve our service and policies further. Should you need any further assistance, please don’t hesitate to reach out.
You can also contact us via email at info@weightworld.uk or call us at 0203 322 7970. We also have a live chat option on our website which you can use to instantly connect with one of our advisors. We are available between 8 am to 6 pm Monday to Friday.
Kind regards,
Customer Services
CLA are a incredible product for…
CLA are a incredible product for recovery from strength training! Its a great around product thankyou
11 May 2025
Unprompted review
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