Welcome Wagon Reviews 272

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

I’m extremely disappointed with how this has been handled. We had a local representative at the beginning—right up until I agreed to sign up—and then she completely disappeared. The service itself was... See more

Company replied

Rated 5 out of 5 stars

We’ve tried several new mover programs, but none have worked—until now. Welcome Wagon’s targeted program reaches new movers multiple times, which we believe was the game changer for us. Margaret... See more

Company replied

Rated 5 out of 5 stars

Welcome Wagon is a great place to work. The managment team is excellent and caring. We mail new homeowers and Renters a copy of a Giftbook and Postcard with all types of coupons that saves new homeo... See more

Company replied

Rated 1 out of 5 stars

Well their service was great until year 2. I have to take responsibility for not reading their contract. But the contract has VERY steep penalties. First I didn't know that I was automatically b... See more

Company replied

Company details

  1. Media company

Information provided by various external sources

Welcome Wagon has been helping local businesses introduce themselves to new movers in their area since 1928. We offer category exclusivity and our new mover data is accurate and proven. This means YOUR BUSINESS reaches new movers BEFORE YOUR COMPETITION, giving you the chance to make a customer for life.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

272 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

Cara

Cara, my Local WW representative brings with Her a TON of enthusiasm and knowledge, pleasure to work with!

27 November 2019
Unprompted review
Rated 2 out of 5 stars

Have not received any custome leads !!

20 November 2019
Unprompted review
Welcome Wagon logo

Reply from Welcome Wagon

I'm very sorry to learn that you didn't notice any increase in business from your advertisement. I will ask someone from our design team to reach out to you. I believe we can tweak the strategy so that it will yield better results. Please expect a call from someone on our team.

Rated 4 out of 5 stars

Debbie was great to work with

Debbie was great to work with, she was forthcoming with all the answers in order for us to make a decision. I would recommend welcome wagon to everyone who has business and is looking for to increase foot traffic to your business.

19 November 2019
Unprompted review
Rated 5 out of 5 stars

Professional Look

Professional Look

I like the artwork and the ads as a whole. The circulation works well.

19 November 2019
Unprompted review
Welcome Wagon logo

Reply from Welcome Wagon

Awesome! We appreciate the feedback. I'll let the Design Team know you were pleased with their work.

Rated 5 out of 5 stars

Great work!

Great work!
The team has gotten tons done for my business and I’m very happy with how much of a boost I got in sales & clients this fall, so far!

30 October 2019
Unprompted review
Rated 3 out of 5 stars

I loved the ads created

I loved the ads created. However, I can't find my business on Welcome Wagon's website. Help please!

Thanks, Gloria

30 October 2019
Unprompted review
Welcome Wagon logo

Reply from Welcome Wagon

Hello Gloria!

I'm so happy to hear that you liked the ad design our team came up with. We are very excited to begin promoting A Rising Star Children's Center in Ossining and Cortladt Manor.

Your marketing is set to begin in November. Once November 2nd rolls around you'll be able to find your business in the online directory, as well as on our mobile app. The ad will then also soon appear on Social Media as well!

I'll place an order for one of our printed Gift Books to be mailed out to you. This way you'll have an exact sample of what will be mailed out to the new movers next month.

Please let me know if there is anything else I can assist with.

Warm Regards,
Eric

Rated 5 out of 5 stars

I'm excited to be here!

I am excited to be advertising with Welcome Wagon, they are a well-known part of the community. When I submitted changes they were promptly and correctly incorporated into my ad. Thank you!

30 October 2019
Unprompted review
Welcome Wagon logo

Reply from Welcome Wagon

Hi Rhea! We're excited to be partnering with you as well!

Rated 1 out of 5 stars

This has not yet been a good investment…

This has not yet been a good investment in my area. I have had no clients present post cards or schedule appointments based on this mailer, email, or welcome package. The price is expensive for no results. My experience with customer service has been sketchy. On one hand they have issued a credit, but have over charged again for the service. The area manager has yet to return my calls. The sales rep has left the company. Does not appear to be money well spent. Won't make the same mistake again.

19 October 2019
Unprompted review
Welcome Wagon logo

Reply from Welcome Wagon

I'm sorry to hear about your negative experience with our company. I believe that our Customer Service manager has reached out to you to resolve your concerns. I hope that she was helpful.

Rated 5 out of 5 stars

The efficient process

Sales rep, Jeanne Jacobs was very thorough with her colorful presentation. The marketing proofs were timely resulting in beautiful ads. Thank you for the opportunity.

15 October 2019
Unprompted review
Welcome Wagon logo

Reply from Welcome Wagon

Hello Jena! Thank you so much for the feedback. We look forward to promoting you in your chosen markets.

Rated 5 out of 5 stars

I was able to work very well with all…

I was able to work very well with all the people. The artist was able to suggest and change my artwork very quickly and well. The salesperson was Informative, followed up very well and did an excellent job of letting me know what to expect. The administrative office was very courteous and coordinated with me and the artist to get my ad done on time.

2 October 2019
Unprompted review
Welcome Wagon logo

Reply from Welcome Wagon

Thank you so much for sharing with us your experience. We're glad to be partnering with your community in Washington, WI!

Rated 5 out of 5 stars

Working with Susan was wonderful

Working with Susan was wonderful. Top shelf lady and great customer service across the board. The team is very helpful and we are excited to work with them for a long time! :)

29 September 2019
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Can't wait to see how the service works and brings in more customers to my business....

25 September 2019
Unprompted review
Welcome Wagon logo

Reply from Welcome Wagon

Thank you very much for the feedback. We look forward to representing your business in your market.

Rated 1 out of 5 stars

Been 3 weeks haven't gotten a proof of…

Been 3 weeks haven't gotten a proof of our ad. Call the agent and get the run around.

23 September 2019
Unprompted review
Welcome Wagon logo

Reply from Welcome Wagon

Hi Ashley, Thank you for letting me know. I checked with our design team and your ad is in the works. You should be receiving you first proof by tomorrow AM.

Rated 3 out of 5 stars

I haven’t heard anything about my…

I haven’t heard anything about my status since I signed up. I was hoping to know when I would be included in the WW offerings in the purchased district.

20 September 2019
Unprompted review
Welcome Wagon logo

Reply from Welcome Wagon

Hello! My apologies for the delay. You will be hearing from our publishing department shortly with an update.

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