Loved the dried food
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Great company and website, great service . Sometimes a bit dearer than other websites but I tend to wait for offers , but next day delivery is free. Had an issue with one order and they sorted it ou... See more
I cannot fault this company. Delivery was prompt. My goldie has a sensitive tummy and never has a problem with the grain free senior food. I am a happy customer.
Haven't used the food yet but it was delivered quickly, packaged really well and I'm sure it is high quality as it was recommended by my breeder. I'll be purchasing more.
Company details
Written by the company
Naturally healthy pet food. Made in the UK with wholesome, delicious ingredients, delivered straight to your door. For the past 30 years, pet owners have trusted us to help keep their four-legged friends happy, healthy and full of life. Here at James Wellbeloved, we make wholesome, delicious food to help your pet eat better and live better. Our tasty recipes are made with simple ingredients and are full of goodness. Because it’s only natural to want your pet to love their food and live a healthier, happier life.
Contact info
3D Dundee Road, SL1 4LG, Slough, United Kingdom
- 0800 731 2301
- help@wellbeloved.com
- wellbeloved.com
4.2
Great
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 2 weeks
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Have never had a problem before today…
Have never had a problem with James Wellbeloved..always buy my cats food direct from their website and consider myself a loyal customer. However ordered 3 x48 sachets of wet cat food and paid just over £122......arrived home this evening to a delivery box with only 1 x48 sachets inside. Now have a sleepless night worrying that I am going to lose over £80 which I cannot afford to do. Very disappointed, unhappy, stressed and worried. Will edit this review to more positive if James Wellbeloved can resolve speedily and either supply rest of order or give immediate refund....UPDATE: Spoke to nice man on phone yesterday morning and two remaining boxes arrived this morning so upgraded from 1 star to 3 star....still.abit uncertain about ordering from the company again though.
2 October 2025
Unprompted review
Reply from James Wellbeloved
Thank you for sharing your experience and for being a loyal part of the James Wellbeloved family, Emma. We sincerely apologise for the distress and inconvenience caused by the incomplete delivery of your recent order. We understand how important it is to receive orders promptly and correctly, and we regret that this was not your initial experience.
We’re pleased to hear that our team was able to resolve the issue quickly and that the remaining items arrived the following morning. Your feedback is invaluable, and we are continuously working to improve our processes to ensure this does not happen again.
We appreciate your honesty, and if you have any further concerns or suggestions, please don’t hesitate to reach out to us directly. We hope to restore your confidence in ordering from James Wellbeloved and look forward to serving you and your cats in the future.
Best regards,
Team Wellbeloved
New recipe causes vomiting
Feeling a bit lost… my cat has chronic colitis and the only food that we had found that didn’t give her diarrhoea symptoms was James Wellbeloved but her last 3 meals she has vomited immediately. She has been eating this for 8 years no problem. Please bring back the old recipe … Darcy will thank you forever! 😿😿
23 September 2025
Unprompted review
Reply from James Wellbeloved
Thank you so much for sharing your experience with us! We genuinely appreciate your loyalty and are truly sorry to hear that Darcy hasn’t been feeling well. We understand how worrying it must be to see your beloved cat react differently to her food after so many years.
To help us look into this further and support you and Darcy, we’ve reached out via Trustpilot to request a few more details so we can contact you directly.
At James Wellbeloved™, we’re committed to providing naturally healthy food that helps pets thrive and enjoy life by your side for many happy years. While we do occasionally update our recipes to improve taste, nutrition, and ingredient quality, we are committed to creating naturally healthy food that keeps pets full of energy and enjoying life by your side for years to come. When we make any changes, we ensure they receive the seal of approval from our four-legged friends.
Your satisfaction and Darcy’s health are our top priorities, and we’re here to help!
Best wishes,
The James Wellbeloved™ Team
Great company
Great company and website, great service . Sometimes a bit dearer than other websites but I tend to wait for offers , but next day delivery is free.
Had an issue with one order and they sorted it out straight away .
19 September 2025
Unprompted review
All three of our cats love this food…
All three of our cats love this food and they all seem to be happy and healthy eating it as part of their diet.
We buy the 10kg bags and are disappointed that it is no longer possible to re-seal these large bags to keep the food fresh with the new packaging that James Wellbeloved are using. Please have a rethink on this!
16 September 2025
Unprompted review
Reply from James Wellbeloved
Thank you so much for sharing your positive experience with your James Wellbeloved cat food. We’re delighted to hear that all three of your cats are enjoying it and thriving as part of their diet.
We appreciate your feedback regarding the new packaging for our 10kg bags. Keeping your pets’ food fresh is important, and we understand the inconvenience caused by the change in re-sealability. Your feedback will be shared with our packaging team for future consideration , as we are always looking for ways to improve our products and meet our customers’ needs.
Thank you again for your valuable input and for choosing James Wellbeloved. If you have any further suggestions or concerns, please don’t hesitate to reach out.
JWB changed the content and packaging…
JWB changed the content and packaging of their Dry Kibble without any notification, my 2 dogs suffered with sickness, diarrhea, went into septic shock, developed pancreatitis,peritonitis and the older dog lost his spleen. Due to the wonderful vets at TVHC they are both home recovering. This product should be removed from sale in my opinion its rubbish. Mars should be ashamed its all about their bottom line
2 August 2025
Unprompted review
Reply from James Wellbeloved
Thank you so much Ann for taking the time to share your concerns, and for your loyalty to James Wellbeloved™ over the past years.
We truly appreciate your feedback and are deeply sorry to hear about the difficulties you and your dogs have experienced recently. We’re also pleased to hear about your dogs’ recovery and their well-being.
The health and well-being of pets are our top priorities, and we completely understand how important it is for your dogs to be on the right diet, and we are very sorry to hear about your dog’s experience.
At James Wellbeloved™, our mission is to provide naturally healthy food that helps pets thrive and enjoy life by your side for many happy years. From time to time, we refine our recipes to enhance their taste, nutritional value, and ingredient quality, always with your pet’s health in mind. When we make any changes, we ensure they receive the seal of approval from our four-legged friends, and our new recipes have passed with flying paws.
We communicated the recipe change to all our retailers and James Wellbeloved subscribers. We recognize that this information may not have reached you as effectively as intended.
If you have any additional questions or would like to discuss your experience further, please don’t hesitate to contact us directly - we are here to help!
Alert poultry fat now used in all Wellbeloved product…
Really disappointed as I have been using James Wellbeloved dry dog food for many years as I have 2 dogs that have allergies to Gluten and chicken. The Wellbeloved gluten free product did not include chicken fats so were perfect.
However they changed this in March 2025 without notify or publicising this. It was only as a result of my dogs allergies going into overdrive and the distress it was causing them that I started checking everything to work out what was causing it. Wellbeloved now include chicken and poultry fats in ALL their products so they are now no go products for any pets that have chicken or poultry allergies. When I queried this I was advised that it’s only a coating on the products and won’t cause any reaction! Tell my dogs that and I think they will say differently.
Just wanted people to know as they haven’t broadcast this change which is unfair and unkind.
4 September 2025
Unprompted review
Reply from James Wellbeloved
Thank you sincerely for taking the time to share your experience and for your loyalty to James Wellbeloved™ over the years. We genuinely appreciate your honest feedback and are truly sorry to hear about the recent difficulties you and your dogs have encountered.
The health and well-being of pets are our highest priorities. We fully understand how crucial it is for your dogs to be on the right diet, and we regret any experience your pets might have encountered.
At James Wellbeloved™, our mission is to provide naturally healthy food that supports pets in thriving and enjoying life alongside their families for many joyful years. We periodically refine our recipes to improve taste, nutritional content, and ingredient quality—all with your pets health in mind. Rest assured, any changes we make are carefully evaluated and approved, ensuring our new recipes meet the high standards that our furry friends deserve.
We did make efforts to inform all our retailers and our James Wellbeloved subscribers about the modification to the recipes. We understand that this change may not have been communicated effectively to you, and we apologize for any inconvenience this has caused.
If you have any further questions or wish to discuss your experience in more detail, please do not hesitate to contact us. We are here to support you and your pets.
Warm regards,
Team Wellbeloved
Didn't tell customers of recipe…
Didn't tell customers of recipe change..my dog has been on grain free turkey for 81/2 years.new bag last week and has had diarrhoea since eating the new food. Notice biscuits had change shape and very greasy.will be returning food to supplier for a refund. And will be looking for a new food..my dog cannot tolerate the new jame welbeloved recipe.. it makes him ill..
20 August 2025
Unprompted review
Reply from James Wellbeloved
Thank you so much for taking the time to share your experience, and for your loyalty to James Wellbeloved™ over the past years. We truly appreciate your honest review and are deeply sorry to hear about the difficulties you and your dog have experienced recently.
The health and well-being of pets are our top priorities, and we completely understand how important it is for your dog to be on the right diet and we are very sorry to hear about your dog’s upset tummy.
At James Wellbeloved™, our mission is to provide naturally healthy food that helps pets thrive and enjoy life by your side for many happy years. From time to time, we refine our recipes to enhance their taste, nutritional value, and ingredient quality, always with your pet’s health in mind. When we make any changes, we ensure they receive the seal of approval from our four-legged friends, and our new recipes have passed with flying paws.
We strive to communicate any recipe changes to our subscribers and highlight them with our retailers, but we’re truly sorry if this information did not reach you as clearly as it should have.
We have requested your personal details through Trustpilot so we can reach out directly and assist you further. We want to ensure your concerns are addressed.
If you have any additional questions or would like to discuss your experience further, please don’t hesitate to contact us directly - we are here to help!
Best wishes,
Team Wellbeloved
Shame on James Wellbeloved
We have a fit and healthy 5yr old spaniel and have fed him James Wellbeloved from 8 weeks old.
We first noticed an issue when they changed their website, didn’t send our order and we had to chase them. They then ran out of stock and we had to get it from Amazon. The response from JW was very poor.
When we eventually did get food from them our dog was really unsettled and unhappy, he was off his food and had a lot of diarrhoea. After 3-4 weeks I became quite concerned, he was losing weight and refusing to eat it. I started looking at the reviews and realised that JW had changed their recipe.
I switched to a different brand, Forthglade and he changed over night, gobbling his food up and producing solid stools. An altogether happier dog.
Shame on JW, shambolic website, poor customer service, change in recipe without informing customers and increasing prices….would definitely not recommend and have told as many dog owners as I can about our terrible experience.
22 August 2025
Unprompted review
Reply from James Wellbeloved
Thank you for taking the time to share your experience and we sincerely apologise for the difficulties you have faced and for any distress caused to you and your beloved spaniel.
The health and wellbeing of pets are at the core of everything we do at James Wellbeloved™, and we understand how frustrating it must have been to encounter website issues, stock shortages, and delays, and we truly regret any inconvenience this caused. We aim to provide consistent value and reliable service to all our customers, and we’re sorry to hear that we fell short in your case. Our recent website update was intended to improve your experience, and we’re actively working to resolve any issues that have arisen.
Your comments are invaluable in helping us improve our processes and customer support.
We strive to communicate any recipe changes and subscription updates to our customers and highlight these with our retailers. We are sorry if this information did not reach you as clearly as it should have.
We have requested your personal details through Trustpilot so we can reach out directly and assist you further. We want to ensure your concerns are addressed and explore how we can make things right.
If you have any additional questions or would like to discuss your experience further, please don’t hesitate to contact us directly.
Kind regards,
Team Wellbeloved™
Fish and veg contains poultry fat
I’m not sure why I received a message that James Wellbeloved want my email address and phone number or my review will be taken off line . The review below is my experience.
Basically saying the fish and veg contains poultry fat which when I bought fish kibble it was to avoid poultry.
Review
The fish and veg kibble contains poultry fat . Just bought large bag of fish and veg for a chicken intolerant dog only to find it making her ill as the whole reason for putting her on it was to avoid chicken and they’ve added poultry fat !!
I’m now stuck with a big bag of the stuff.
It appears rather misleading labeling , making the consumer feel it just contains fish and veg
21 August 2025
Unprompted review
Reply from James Wellbeloved
Thank you for leaving your review, Sheila. The health and well-being of pets are our top priorities, and we take such matters very seriously.
To assist you better, we’ve requested more details through Trustpilot so we can contact you directly; however, please feel free to reach out directly - We’re here to support you and want to make sure your concerns are addressed!
At JAMES WELLBELOVED™, we are committed to creating naturally healthy food that keeps pets full of energy and enjoying life by your side for years to come. As such, we adjust our recipes from time to time, always balancing a range of factors including, for example, taste and nutritional profile, ingredient quality, and availability.
When we make any changes, we ensure they receive the seal of approval from our four-legged friends. Please rest assured that our new recipes have passed with flying paws, and your furry friend should not even notice any difference as they continue to enjoy their favourite food.
Please do not hesitate to reach out in case of any further questions - we are here to help!
Best wishes, Team Wellbeloved
All the recent reviews are true
All the recent reviews are true. The website is just one big glitch for us subscription customers, been going on for most of the year.
I get my subscription of 1x12kg bag of dog food every 7 weeks. I sometimes need to bring that forwards, or delay to a later date. I had no problem doing that before the website maintenance team came in.
This time I needed to delay it a couple weeks, tried on the website. It seemed like it was done, although glitched back to main menu… Tell me, why and HOW a set subscription to one bag of dog food, at roughly at £56 is delivered with 2 bags, and charged roughly £112. This should roll over, I just don’t understand how a subscription is magically doubled. I was fuming, not only could I not afford it, I didn’t have the room to keep the toddler sized bag of food that I’d delayed, never mind an extra bag to store and pay for!!!!!!
I just left it, I couldn’t be bothered, it had left me short but I just thought it will be handy when I don’t have to pay for another one if it’s already paid for, and I’m stocked up until winter. I made no extra orders to my subscription, I just do not understand how this could possibly have happened.
So obviously I no longer needed the next due order. Went on to cancel, website doesn’t work still. Went on to live chat and asked for this to be done for me, iris the human I finally got to, assured me that she’d delayed for another 7 weeks.
I thought, ok but if the next order is delayed, will that automatically delay the rest 7 weeks after the next order gets to my door. I queried this and she again assured me no it will always be your 7 week gap in between orders unless changed. Thinking I don’t want multiple bags turning up at my door again.
Brilliant all sorted.
Go to sleep, wake up- Lo and behold I get an email your order is dispatched. WOW. Not on my watch!!!! Furious.
STRAIGHT ONTO CHAT. CANCEL THIS NOW, YOU CAN SEE MY CHAT HISTORY ONLY YESTERDAY.
food came, demanded a refund. And demanded again another delay as yet again I had another 12kg bag.
3 bags sat in my hallway blocking my stairs, my fire exit.
I thought I’d visit trip advisor to see if it’s just me with the website. Nope. I think I too will be cancelling everything now and changing food if they are dishonest about ingredients changes. Too much hassle I do not need.
15 August 2025
Unprompted review
I have removed my custom.
I used James Wellbeloved for many years until recently. The products (dog food in my case) are fantastic - great quality and variety. However, the glitches in the system combined with very poor response from customer service means I have removed my custom.
Many times when I had changed or delayed a subscription item, it either didn't arrive or the wrong item came at the wrong time, and sometimes was delivered to the wrong place. Several times, the bag had been damaged in transit and had been taped closed, but was underweight.
Promised loyalty discounts disappeared and I was given flannel as to why this had happened. Several times, my chosen product was not available. Their website was recently updated which seemed to make everything worse.
I gave them many chances but the final straw was finding my preferred JW product much cheaper elsewhere with a BIG retailer.
2 August 2025
Unprompted review
Reply from James Wellbeloved
Thank you for taking the time to share your feedback with us, Kate. We’re pleased to hear that you’ve enjoyed the quality and variety of our dog food products, but we’re truly sorry for the difficulties you’ve experienced with our service and website recently.
We understand how important it is for your orders to arrive accurately and on time, and we regret any inconvenience caused by system glitches, delivery issues, and damaged packaging. Your experience does not reflect the standards we strive to uphold, and we sincerely apologise for any frustration this has caused.
We also appreciate your feedback regarding loyalty discounts and product availability. We aim to provide consistent value and reliable service to all our customers, and we’re sorry to hear that we fell short in your case. Our recent website update was intended to improve your experience, and we’re actively working to resolve any issues that have arisen.
Your comments are invaluable in helping us improve our processes and customer support. Please know that if there’s anything we can do to assist you, don’t hesitate to reach out to us directly — we would like to make it up to you!
Kind regards,
Team Wellbeloved™
Ingredients change, dog is very ill/ no transparency
Shocked and disappointed that JWB firstly didn't advise that our subscription delivery was cancelled and we almost ran out of the dog food as well as decreased the percentage of our subscription and the price went up by £17 so there is now no benefit or incentive. And to top it off, our dog has had upset stomach, runny stool and accidents in the house for a week now when the new batch arrived and we were so confused to why. We did some digging and behold , so many others are experiencing this and it's because JWB have changed their ingredients without letting customers know! I can't believe a company like this would not have the courtesy to be transparent and care for their customers/ pet and they should know that dogs have very sensitive stomachs and when introducing to new foods or the slightest change in their diet, it can really mess them up. Because we order subscriptions via your website, we have 5 unopened packets and we can no longer use them! We most certainly want our money back and to return them as it doesn't agree with our dog anymore! Extremely disappointed, we have used you for 4 years and was happy, but to treat your customers like this is very sad.
6 August 2025
Unprompted review
Reply from James Wellbeloved
Thank you for sharing your feedback and we are truly sorry to hear about your recent experience and the distress it has caused both you and your dog!
The health and well-being of pets are our highest priorities, and we understand how important it is for your dog to have a diet that suits their needs.
At James Wellbeloved™, our mission is to provide naturally healthy food that helps pets thrive and enjoy life by your side. From time to time, we refine our recipes to enhance taste, nutritional value, and ingredient quality, always with your pet’s health in mind. Any changes we make are carefully tested and approved by our four-legged friends to ensure they continue to enjoy their food.
We strive to communicate any recipe changes and subscription updates to our customers and highlight these with our retailers. We are sorry if this information did not reach you as clearly as it should have, and we understand how frustrating this must be.
Regarding your subscription and the unopened packets, we want to make this right for you. Please contact our customer care team directly so we can assist you and address any further questions you may have.
Once again, we sincerely apologize for the distress this situation has caused. Please do not hesitate to reach out - we are here to help!
Kind regards,
Team Wellbeloved™
Lack of attention to customers and their dogs
---- NOTE AFTER READING CUSTOMER SERVICE ANSWER ----25/08/2025
Your answer shows a clear lack of concern for your customers: "your furry friend should not even notice any difference as they continue to enjoy their favourite food." As I clearly stated, HE DOES. A “slight change” for a dog with a sensitive stomach is a big deal, and you should know that better than anyone else.
I can imagine that this change was just to use cheaper ingredients and will mean for us that we have to take on this nice increase of your prices. it is unacceptable.
I am a subscriber, so your claim that the change was “communicated to our James Wellbeloved subscribers and also highlighted by our retailers” is meaningless. Important changes like this should not be buried in dozens of promotional emails or tucked into a tiny flyer with my order. A recipe change is a serious matter and deserves far more care, consideration, and direct communication with the people who rely on your food for their pets’ health.
------INITIAL REVIEW -------
after 4 years with a subscription on the grain-free small breed dry food, James Welbeloved decided to change their recipe without letting any of their customers, letting some of us, with sensitive stomach and allergies, dealing with dogs having terrible diarrhoea.
It has now been 4 days of diarrhoea for my dog and I feel terrible for him.
I tried to contact the customer service and they were not considerate at all.
I find this situation very bad considering that I went for this brand because of their recipe and they simply decided to change it without letting me an opportunity to let my dog adapt to it.
(And after 4 years with this brand I was not expecting to see a price increase of 17 pounds on the order I make monthly. Also without any communication... That was the last straw, I am done)
I wouldn't recommend the brand for it's lack of communication before making huge changes both on their pricing and most importantly their recipe.
9 August 2025
Unprompted review
Reply from James Wellbeloved
Thank you for leaving your review, we appreciate your honest feedback after being loyal to us for so long.
We are also truly sorry to hear that your dog has become unwell. The health and well-being of pets are our top priorities, and we therfore completely understand how crucial it is for him to be on the right diet.
At James Wellbeloved™, our mission is to provide naturally healthy food that helps your pets thrive and enjoy life by your side for many happy years. We care deeply about the well-being of your furry friend. From time to time, we refine our recipes to enhance their taste, nutritional value, and ingredient quality, always with your pet's health in mind. When we make any changes, we ensure they receive the seal of approval from our four-legged friends. Please rest assured that our new recipes have passed with flying paws, and your furry friend should not even notice any difference as they continue to enjoy their favourite food.
The small change to our recipe was communicated to our James Wellbeloved subscribers and also highlighted by our retailers.
Your satisfaction and peace of mind are incredibly important to us, and we want to ensure that all your concerns are addressed. We’ve therefore requested your personal details through Trustpilot so we can reach out directly and offer support.
Kind regards, Team Wellbeloved
Sneaky change to James Wellbeloved
Why have James Wellbeloved changed ingredients in their dry dog food without notifying customers. Like many dogs, mine is allergic to chicken and now their 'novel protein' foods: duck and fish have had the olive oil replaced with poultry fat - this is a cost cutting exercise which is putting dogs with food sensitivities at risk
7 August 2025
Unprompted review
Reply from James Wellbeloved
Thank you so much James for reaching out to us. We truly appreciate your loyalty .
At James Wellbeloved™, our mission is to provide naturally healthy food that helps your pets thrive and enjoy life by your side for many happy years. We care deeply about the well-being of your furry friend. From time to time, we refine our recipes to enhance their taste, nutritional value, and ingredient quality, always with your pet's health in mind. We understand how crucial it is for our recipes to be loved by your pets, and we’re happy to share that our new formulations have been carefully tested and received with enthusiasm by many pets. The small change to our recipe was communicated to our James Wellbeloved subscribers and also highlighted by our retailers.
Your satisfaction and peace of mind are incredibly important to us, and we want to ensure that all your concerns are addressed. Please feel free to reach out if you have any further questions or need assistance.
Kind regards,
Team Wellbeloved
Really bad customer service
I have always thought James Wellbeloved dog food was great but I ordered a bag of food recently and had the completely wrong food delivered. No worries, mistakes happen but I then messaged directly to them about the issue asking for the correct food and also on FaceBook but no response and that was over a week ago! Needless to say I won't be buying again and also have been left with no dog food and had to buy a different brand.
7 August 2025
Unprompted review
Reply from James Wellbeloved
Thank you for bringing this to our attention and apologies for our late reply.
We are sorry to hear that you have experience this.
We sincerely apologise for the inconvenience caused. A team member has arranged for a replacement order to be sent to you shortly.
We appreciate you taking the time to share your concerns.
Kind regards,
Team Wellbeloved
I have fed my dogs James Wellbeloved…
I have fed my dogs James Wellbeloved dry dog food for the last few years. However, a couple of months ago I opened a bag of the food and noticed there were insects in the food bag. As I had used the same food for my dogs for a few years I reasoned there may have been a problem during the packing process. However, I recently had another James Wellbeloved bag of dog food delivered and on opening found the same type of insects inside the bag. I will no longer be feeding my dogs this food and will selecting an alternative make of dog food. After Mars who make James Wellbeloved dog food replied after they had done an investigation into my complaint where they state they have recognised areas where cleaning needs have been recognised in production and the resighting of lamps and their reduction of the amount, (therefore accepting responsibility and the need for improvements) they offered me a £20 coupon to purchase other James Wellbeloved products. I declined the offer stating that it cost me £43 for the 15kg bag of food which I had to throw away due to the infestation of insects, and had sent them a photograph of one of the bugs and photos of bar code and other codes at their request meaning I had to take the bag out of my bin on 2 occasions, therfore I told them at least I expected them to recompense me the full cost as compensation. Their final response was to inform me as I had purchase the goods from Amazon and not directly from them they were only able to offer me the £20 voucher. This is disgraceful customer service especially as they recognised improvement measures were required in the production process. I will never purchase any products from this company again.
6 August 2025
Unprompted review
Reply from James Wellbeloved
Thank you Rosemary for bringing this to our attention.
We are sorry to hear that you have a product that doesn't meet your expectations and we apologise for the inconvenience caused.
We have passed on your feedback to the team. A team member will contact you shortly by email regarding this matter.
Best regards,
Team Wellbeloved
COMPANY FALLS INTO THEIR MOUTH!!!
Having been a customer of this company for many years, I've realized that it's recently gone completely downhill.
I sent a message, and no one bothered to respond. I wanted to contact a regional representative, but I think they're gone.
When I called the company to take care of basic issues, I was told, "I don't know, there's no other option, I can't transfer anywhere, I can't handle anything because I'm just a customer service representative who can't do anything at all." So I asked why some uneducated person with no knowledge or practical skills was there, probably to irritate customers with his own incompetence. A son with no knowledge of anything is so pathetic, and there are no words to describe what's happened to this company. If this continues, it will be a failure, like so many companies that have forgotten about their customers and their pets.
9 July 2025
Unprompted review
Reply from James Wellbeloved
Dear Mr John,
Thank you for sharing your feedback with us. We sincerely apologize for the experience you've had and understand your frustration. Your long-standing loyalty as a customer is greatly appreciated, and it’s disheartening to hear that we have not met your expectations recently.
To ensure that your concerns are addressed promptly, an agent will be reaching out to you via email shortly. They will assist you further with your request and work to resolve any issues you may have encountered.
We value your input and are committed to improving our service. Thank you for your patience, and we look forward to the opportunity to restore your confidence in us.
Best regards, Team Wellbeloved
Absolutely shocking customer service
Absolutely shocking customer service. Ordered food over a week ago for my dog. States it has been dispated Royal Mail 24hr tracked. No update whatsoever and has never arrived. I have contacted James Wellbeloved on numerous occasions via online chat, email and even Instagram. No response and if I do get a response it’s not helpful. DO NOT USE THIS WEBSITE!!! I will probably never receive my item or get my money back so avoid at all costs! Absolutely shocking service. Will never use again!
26 July 2025
Unprompted review
Reply from James Wellbeloved
Thank you Ms Hunt for your patience and for bringing this to our attention. We would like to sincerely apologize for the delay in responding to your concerns regarding your recent order with us. We understand how frustrating it must be to experience such a lack of proactive communication and service, especially when it involves your beloved furry friend.
It appears you successfully communicated with one of our agents via chat regarding this matter.
We value your feedback and are committed to improving our service. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please do not hesitate to reach out. Best regards, Team Wellbeloved
Lousy customer service
I set up a subscription for my dog’s food. Realising it was overdue, I kept checking my account and noticed that the due date kept getting put back. Apparently they have stock issues and don’t know when they will be back in stock (despite the fact I could get the same product from Amazon or Pets at Home!). Why hadn’t I been told this? No point in having a subscription if they don’t deliver on time, don’t know when they will be able to deliver and don’t let you know there is a problem.
UPDATE - 8 Aug:
Contrary to what JW said about having notified subscribers, I only received a notification about this today, several weeks after my subscription was due. And contrary to their assurances that the issues were being fixed and that the item should be back in stock soon, it clearly still isn’t.
Also, they have ignored my request (made in an online chat with their customer so-called services on their website) to cancel my subscription.
22 July 2025
Unprompted review
Reply from James Wellbeloved
Thank you for sharing your experience with us, Steven. We’re really sorry to hear about the issues with your subscription and the lack of communication regarding stock availability.
We understand how frustrating it is when your furry friend's favourite food doesn't arrive on time! We’re actively working to improve our communication processes to keep our customers informed and ensure timely deliveries. However, we have notified subscribers about the stock issue caused by a supply chain disruption. As production is back as usual, and all products will be restocked very soon.
Your feedback is crucial for us to make the necessary improvements, and we’re committed to resolving these challenges.
If you have any further questions or need assistance, please reach out to us directly - We’re here to help and want to make things right for you!
Thank you for your patience and understanding,
Team Wellbeloved
Used to be good but not any more.
Our 3 cats all loved the turkey and rice adult dry food but since the recipe changed, not any longer. Everything has gone downhill with James Welbeloved since the website overhaul, with the food never being in stock any more and nothing seems to work like it used to subscription wise. It's almost like it's been taken over by another company with no experience of pet food. Look at the recent reviews, nearly all bad. I've had to find a new sensitive food but it has worked out well as it's cheaper.
22 July 2025
Unprompted review
Reply from James Wellbeloved
Thank you for taking the time to share your feedback with us, Ian. We’re really sorry to hear about your experience with our products and services.
We understand how important it is for your cats to enjoy their food, and we’re disappointed to learn that the recent recipe change hasn’t worked out for them. At JAMES WELLBELOVED™, we’re dedicated to creating naturally healthy food that will keep your pet full of energy, enjoying life, and by your side for years to come.
Regarding the website and subscription issues, we acknowledge the challenges that have arisen since the upgrade. Please rest assured that we’re working hard to resolve these to ensure a smoother experience for our valued Pet parents!
We truly appreciate your loyalty to James Wellbeloved and are sorry to see you go. If you have any further concerns or if there’s anything we can do to help, please don’t hesitate to reach out to u. Your feedback is invaluable to us as we strive to improve.
Best wishes,
Team Wellbeloved
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