Welldoing.org Reviews 213

TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

An update on my previous 5 star review posted earlier below. Our family member, who has been having a hard time lately, has been helped enormously by the amazing life coach and therapist we were match... See more

Company replied

Rated 5 out of 5 stars

Welldoing.org is a good quality directory for therapists and a really valuable place for clients to find therapists. It is lively and keeps up to date with so many current issues for us all. Its appro... See more

Company replied

Rated 1 out of 5 stars

Payment link is not working for referral service which is expensive. No contact number or help links. If they have not interest in properly facilitating their referrals, then how can anyone trust the... See more

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Rated 1 out of 5 stars

Awful experience. Terrible booking system and a customer service team that just don’t bother getting back to you. With a title “well being” and the purpose of this site they have a hell of a lot of wo... See more

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Company details

  1. Mental Health Services

Written by the company

Find a therapist online! Our UK directory of therapists has counsellors from all over the country. Get help with anxiety, depression, stress and more.


Contact info

3.5

Average

TrustScore 3.5 out of 5

213 reviews

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1-star

No history of asking for reviews

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3.5

All reviews

(213)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

I've had a great experience being matched with potential therapists using Welldoing. Alice is in regular contact with me, asks the right questions, and is extremely diligent and thorough (not to mention patient!) I really appreciate their service and am grateful for Alice's approach in particular. Thank you!

17 January 2023
Unprompted review
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Reply from Welldoing.org

Thank you so much for this great review! Do get back to us if you need any more help. Best wishes, Louise

Rated 5 out of 5 stars

Really happy with my experience, they made seeking therapy less scary

I contacted Welldoing.org on the 1st or 2nd January and have had regular contact from Alice since, with several suitable therapists.

Alice gave me options that fitted with my preferences and I was able to choose out of three promising therapists with varied prices and time-slots that would best suit me.

I haven’t yet had a therapy session with my chosen therapist but I am looking forward to it.

This service was faster than I thought it would be, and I am really impressed and grateful for the swift efforts gone in to find me a suitable therapist.

It is such a relief after endlessly scrolling through therapist and counsellor profiles for weeks. Welldoing cuts out all the rubbish bit for you. You simply write what your issues are, and what your preferences are and they find you a therapist specially suited for your needs - within your chosen budget and location radius.

This is definitely money well spent as it saved me lots of time and energy from having to search for a suitable person whose availability matches mine. They do it all for you. Couldn’t recommend this enough.

12 January 2023
Unprompted review
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Reply from Welldoing.org

Thanks so much Sian! We are delighted with your review. Would you mind if we (anonymously) quoted from your review on our site? It would be great to share your enthusiasm for our service. Best wishes, Louise

Rated 2 out of 5 stars

No Enquires

Yes I think the reply is in order. I did join before Christmas. So my expectations were high. I’m hoping things will improve as I go along.

11 January 2023
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Reply from Welldoing.org

Hello Arthur, sorry for the delay in responding. We have had quite a lot of Covid on the team unfortunately. As you joined just before Christmas, it would have been rash to expect a super-quick response from clients. We would recommend you talk to Alice McGurran (alicemcgurran@welldoing.org) about optimising your profile and doing the Meet the Therapist column for social media and our newsletter. We also hope that criticism would come directly to us, so please do get in touch with me or Alice to discuss more contacts in the future. With best wishes, Louise

Rated 1 out of 5 stars

Absolute crap and waste of money and…

Absolute crap and waste of money and took me sending a billion emails to get the direct debit cancelled.

1 November 2022
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Reply from Welldoing.org

Hello Diana-Gabriela. We are sorry to read that you were unhappy with our service. As you say you are no longer a Welldoing member, and we wish you all the best, Louise

Rated 5 out of 5 stars

Karolina

Great platform

1 December 2022
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Reply from Welldoing.org

Thanks so much Karolina, very pleased to hear that you rate us so highly. Best wishes, Louise

Rated 3 out of 5 stars

Early Days

It has been nice to know that there are humans at the other end and the staff were very helpful with a query however I have not had much in terms of queries from potential clients

1 November 2022
Rated 2 out of 5 stars

No traffic yet

I signed up over a week ago and have had no traffic and no referrals. The price is good and I am being patient and hoping this will change. I am on other platforms and have not been faced with zero traffic after 1 full week.

2 October 2022
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Reply from Welldoing.org

Hello Ryan, We are sorry to see that you have given us a two-star review after such a short time of being with us. We are very attentive to our members and regularly speak to them about problems, so please do contact us direct for help or advice. Alice McGurran alicemcgurran@welldoing.org would be very happy to talk to you about featuring in our Meet the Therapist column which is shared with 30K+ newsletter subscribers, or perhaps you would prefer to write or film a post? We are confident that your profile (which is very good) will bring in new clients -- though if I were you I would tick anxiety and depression as they are the most commonly cited reasons for seeking help on the platform. As I say, do get in touch if you need more help. My personal email is louisechunn@welldoing.org. And I am also happy the schedule a phone call. Best wishes Louise

Rated 5 out of 5 stars

Thanks for making it easy

Organised. Efficient. Brilliant service.

29 August 2022
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Reply from Welldoing.org

That is so great to hear Alex! Many thanks for sharing your positive experience with using Welldoing. We appreciate it, Best wishes Louise

Rated 2 out of 5 stars

Not worth it so far for me

I joined as a therapist and haven't had any referrals as yet. My second payment has just gone out, if I don't get anything before the month is over, I'll be cancelling my subscription. There just isn't the throughput of work to make it worthwhile. It feels like money down the drain. More investment is needed by welldoing to appear higher on search engines to get clients, otherwise it's not worth it for professionals.

I read previous reviews and thought I'd give it a chance anyway.

It would be best to offer a free trial for therapists and if it proves worth it, they'll gladly pay to stay on.

The charge to verify professional membership is unjustified, as a simple Google search (with the professional body i.e BACP register, which qualified tegistered counsellors/therapists are on, with valid credentials only) can confirm that. Welldoing are just collecting money for nothing on that one.

2 August 2022
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Reply from Welldoing.org

Hello Patricia — Your profile has not been filled out properly so you are not coming up in any searches. You need to complete the location section, even if you only work online.
Re your comment about our verification process, we regularly have individuals wanting to join who falsely claim membership of therapy organisations. Our robust system is there to protect clients, and in the main our therapists appreciate that.
Please phone me if you would like to discuss any of this.
Best wishes, Louise

Rated 5 out of 5 stars

Great customer service and so easy to…

Great customer service and so easy to sign up and use. I have only been on the site for 2 weeks and have already had a lead that has converted in to a client. I advertise on three sites and have to say this has been the best for customer service and ease of use! Won't hesitate to recommend to my peers.
Rachel Stafford Counselling.

15 June 2022
Unprompted review
Rated 5 out of 5 stars

It has been a straightforward process…

It has been a straightforward process to set up my profile and details on Welldoing. It has been a quick and smooth process.

31 May 2022
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Reply from Welldoing.org

Thanks very much for this wonderful review. Do get in touch if you would like to publish a Meet the Therapist or write a post — we share these with our 28K newsletter subscribers. All the best, Louise

Rated 5 out of 5 stars

Welldoing are a great organisation to…

Welldoing are a great organisation to work with. They are friendly, efficient and approachable and always there if you have any questions or queries. I would recommend working with them,

Clare from Limeflower Wellbeing

17 May 2022
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Reply from Welldoing.org

Thank you so much Clare — it is always a great feeling to see a five-star rating from one of our therapists. Do let us know if there is anything further we can do for you. Best wishes, Louise

Rated 1 out of 5 stars
Welldoing.org logo

Reply from Welldoing.org

Hello, thanks for your review, although of course we are disappointed that it is 1-star. We have prompted the therapist you have approached, so you should hear from them shortly. It might be safer to try a few more therapists to see if you can find one with availability and expertise in the area you are seeking help for. If not, do please come back to me at louisechunn@welldoing.org. Best wishes, Louise

Rated 1 out of 5 stars

I am very disappointed with this site

I am very disappointed with this site. I initially asked to advertise with them and wrote my own profile which they published incorrectly with typos and I had to contact them to correct it...not a good start.
After paying for a yearly subscription with good faith, I then discover that they can only promote 50 entries at a time due to the size of their platform (also not a good sign) meaning that I was not advertised at all on many searches.
On asking for a refund I was refused, despite having had no responses or even views for 6 weeks, and despite the fact that I had had to correct their mistakes to begin with. As I advertise elsewhere I know my profile is one that invites regular viewings and clients and is extremely unlikely to get no viewings or enquiries. This was a really bad investment.

A couple of months later....still no work from this site; and no explanation either.

16 March 2022
Unprompted review
Welldoing.org logo

Reply from Welldoing.org

Hello Mo, Thanks for your review, although we are disappointed with 1-star. We have responded to you on Intercom, and I have been in touch with you personally now, so I am looking forward to hearing back from you soon. Best wishes, Louise

Rated 3 out of 5 stars

Good platform

Good platform, but no clients yet!

30 January 2022
Welldoing.org logo

Reply from Welldoing.org

thanks Jason, we can see you have had several contacts. If you want to discuss to contact us at info@welldoing.org. All best, Louise

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