WellEasy Reviews 

AVOID!!! After ordering goods arrived relatively promptly, however 3 of the jars had been opened.

The biggest issue was I cancelled the subscription and THEY STILL TOOK THE MONEY. Requested a refund, was told it would be done in 1-2 days, 9 days later I'm having to chase to get my money back.

Avoid this cowboy company. Not really sure of the business model either - charging a monthly subscription for goods that are priced the same elsewhere.

They'll hopefully be out of business before long. Cowboy company.

such a cheap and easy way of getting healthy food straight to my door!! love it

I put in an order 10 days ago and it still hasn't arrived. I keep being told that Yodel will deliver it "today" and they never do.
Any other company would have marked the shipment as lost by now and sent me another. My contract of purchase is with Well Easy not Yodel and they are doing nothing to provide me with the items I have purchased.

Update: The shipment finally arrived but it took 2 weeks. I had no problems with delivery of my second order

I have been a Well Easy member for a year, apparently. They no longer stock the products that I require and so I did not want to renew my membership. I assumed that I would get an email warning me that my membership was coming to an end and giving me the option to cancel if I wished. All I got was an email saying that the money had been taken for another year. I emailed by return and requested a refund and logged in to the website and cancelled my membership. There were two options for cancelling membership so I cancelled on both options just to be sure that it was done. I then received an email today explaining why an annual membership fee is charged and telling me that most people recoup their membership fee with their first two orders etc etc. I have emailed back to say that I no longer want to be a member and I just want the £48 refunding and my membership cancelling. Will never renew any membership with Well Easy again. Beware! Once you are a member, they do not like you to cancel and make it as difficult as possible.

Great deal for the subscription. I have a free one since I’m a student. I order regularly my cupboard essentials. Great customer service as well, they reply back quickly & solve any issues immediately.

Fast delivery, lovely products... It was well easy!!

£4 a month to be able to order from them - what a con!

I love Well Easy! Finally there is a company that identifies products that do not have seed oils in them. It's well worth the annual fee as the products are much cheaper. There's a wide range too and it continues to get bigger. We need to support small businesses like this one in order to improve the quality of the food we buy.

You have to subscribe for a year in order to place even one order. Total scam.

I have been waiting for an order for almost a month. I have had to contact their "customer service" at least 7 times to get a missing order resolved. My emails were ignored, prompting additional emails from me. They then claimed Yodel lost my package, however, I was never even notified that the order was sent.

It is STILL not resolved, as now they've finally sent the missing order but with the wrong item. You would think they would apologize profusely & would be very interested in making me a happy customer, but they're not. I now have to go through the hassle of getting them photos of the wrong item they sent (after waiting almost a month). And to think that they charge membership fees for this service! Buyer beware--the customer service is incredibly lacking.

The selection of products on their website is great. I've ordered from WellEasy a number of times now and I've never had an issue with the platform. Delivery is always smooth and efficient and I'll continue to use them.

Would highly recommend!

I’ve been a Welleasy customer for about a year now, and I couldn’t be happier. It’s fantastic to have all the healthy options I need conveniently in one place. The website is user-friendly, deliveries are always fast, and the customer service is exceptional.

Varied choices of quality products. Customer service excellent. Any problems or questions dealt with promptly. Living in a smaller town is great to get access to all the products they offer. Delivery is quick and well managed

Lots of products to choose from, super speedy purchase through to delivery.

Good products and prices. Delivery takes a few days to arrive though.

I was attracted to this website because for the first time I found everything I wanted to buy much cheaper than anywhere else and the choice of products is really huge. I thought it’s some kind of one off promotion and when I realised that I need a membership to purchase the goods, I have to say, I wasn’t originally interested in keeping that membership. However… in the first month alone I shopped there 3 times already and I am so grateful for finding this website now. Each time I shop here I compare prices with other places I would usually go to and this place is always the cheapest! I also love the wide selection of products. Whenever I need anything a bit more specific for healthy recipes I can never find these things in local shops and end up buying different bits from different websites which also costs me more in postage but not anymore! Going through chemo is difficult on digestive system so I am so happy that I found so many healthy products that I can have and so many healthy ingredients that allow me to reproduce my favourite meals in a way that my stomach can handle it. I would recommend this website to anyone who regularly buys higher quality/ healthier products. 10/10 :)

Great company with excellent high quality products at lower prices than if you shopped directly with a brand.Highly recommend.If you want a one stop shop for all your non toxic,no nasties goodies, then Welleasy is for you!

Good service and quality products. I’ll definitely buy from them again.

I’ve had the same experience as a user below. I received one small parcel and am still waiting on the rest of my over £200 order. Customer service is appalling, you can’t phone anyone. Yodel is useless. I’m praying I get my money back and I won’t be ordering again.

Great concept, enjoyed being a member for a few months. Easy to navigate site (even with the buggy site). Can filter for my preferences, good discount with the paid membership. It’s all great. Until… you have an issue.

The lack of customer support options is terrible. Zendesk helpdesk are useless. Can’t speak to anyone and it’s all because Yodel (the delivery partner of WellEasy) is hands down the worst courier in the UK.

Ordered on 17th November, it was delayed because a power cut at WellEasy (fine can’t be helped) finally got shipped.

Friday one small box with 5 items out of 30+ in the order arrive. Same driver can’t find our house with the second larger parcel with majority of the items in.

Speak to Yodel ‘he attempted delivery but couldn’t locate your property’ funny as he delivered a small parcel already.

Emailed WellEasy and I get a reply 3 days later saying it’s my fault as I changed the address. Yodel updated the address to ‘help’ the driver.

25th November - still no parcel, no way to contact WellEasy. Great, right? Yodel investigate and the parcel wasn’t scanned since 22nd. The depot email to tell me it’s not there and it’s now lost and to contact the sender. Good luck with that!

So now I’m without the items I ordered that I needed I.e washing powder, dishwasher tablets etc can’t get a reply from WellEasy.

Personally until they provide different courier options, I’m going to be chasing a refund for my membership and try get a refund for the £100+ order that is ‘lost’

Shame as it could be great.

*Updates to 1 star. After getting a reply every 2/3 days the customer service stopped. Luckily I use my credit card and was able to start the charge back process. To be completely ignored when something goes wrong is terrible.

Yodel lost the parcel, that’s on them. But WellEasy made the choice to ignore me and not fix the issue. Promised a refund 10 days ago and then ghosted. I’d rather pay few £ more and get service from a shop locally.

Personally, I’d avoid now.