Wellesley Reviews 1,011

Decent products, website is straightforward enough and customer service is very good.

The lady who just helped me on the phone was fantastic, patient and really helpful

Found it very difficult to use on line had to make a phone call for help now finding it hard to get into my account

So far all is well but only made one investment that is yet to mature. Got the £100 bonus for £1000 investment straight away so they appear to do what they say no fuss so far! Easy to use and I'd be happy if the 3% pays out at the end, much better than a savings account.

Had to manually request matured funds otherwise they just sit on them and pay no interest. Takes up to 4 business days after maturity, again with no interest. Not to mention the suspended funds that I can't get at all. Also no mention of the provision fund - what happened to that? Very little detail on the suspended funds - all anonymised so I don't know who has defaulted or why, or what amount if any of the default was covered by the 'provision fund'. No explanation as to why property secured loans weren't fully secured. Will never invest with Wellesley again. Assuming they stay in business long.

Forgot login details - so very helpful staff

No problems, no dramas, just plain old courtesy and a job done. Thank you

Really marvellous experience, for help and assistance through out the whole conversation, they made me feel at ease.

The advisor, Jade, was extremely helpful. She made sure that nothing was too much trouble and stayed on the line until the problem was 100% resolved. Very, very efficient, warm and friendly. She certainly knew her job and ensured it was as stress free as possible. Thank you for being such a lovely human being unlike...... too many others that shall remain nameless

Always excellent customer care. Easy to follow whatever guidance they give in regard to help requested.

Phone answers within a few rings, straight to an advisor who was extremely helpful. Excellent service.

The advisor I spoke to was very patient and helpful- she answered all my queries- Thank you

In most ways an excellent company to deal with, the exception being their current web page with details of individual accounts. The previous one was easy to follow whereas the current one gives so little detail as to make it almost unreadable

The on line account information I found a tad confusing but a phone call to Wellesley (answered very quickly) resulted in extremely helpful and professional guidance. I would rate their service as excellent.

I got into a frightful mess trying to reset my login. I rang several times. Customer Services were amazingly helpful and patient - and kind! Thank you, Jade

Telephone help was brilliant, very clear and patient

Provide an excellent service. Never had any problems with this company. Fantastic staff, second to none. And always just a phone call away.