Recently move house. We have order several appliance all delivered on time. We received a great deal of help in store with choosing a suitable appliance at a good price. Beyond the call of duty se... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
WE NEEDED A NEW COOKER AND THEY WERE HONEST ABOUT WHAT MODELS HAD MORE COMPLAINTS. THEY TOOK THE OLD COOKER AWAY! MY SON ORDERED A NEW WASHING OLD ONE TAKEN AWAY AND NEW ONE INSTALLED AND TESTED☺️WE... See more
Company replied
From ordering my new fridge to installation it was handled professionally. When installing the fridge there were a few obstacles which were dealt with efficiently and with good humour. I highly recom... See more
Company replied
Super helpful team, as usual. Rory assisted me with the quotes for what I needed on this occasion. Even trying to locate what I was looking for with the help of the area manager. He went above and be... See more
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Company details
- #15 of 138 best companies in Appliance shop
- #1 of 10 best companies in Appliances customer service
- #6 of 70 best companies in Electronics Company
- #26 of 192 best companies in Electronics store
- #3 of 36 best companies in Shop
- #10 of 48 best companies in TV shop
About Wellingtons Home Electrical
Written by the company
Wellingtons Electrical is an independent electrical retailer serving Kent and South East London since
1898 with showrooms in Erith and Bromley. Whether you visit us in-store or shop online, you'll enjoy expert advice, outstanding customer service and a carefully selected range of premium electrical appliances from the world's leading brands.
From washing machines, fridge freezers and ovens to TVs, vacuum cleaners, coffee machines and kitchen taps, we stock trusted brands including AEG, Bosch, Miele, NEFF, Siemens, Samsung, Sony, Shark, Dyson, Quooker, Rangemaster, Liebherr, Smeg and many more.
Showrooms
Visit our Erith or Bromley showroom to explore our products in person and speak to our knowledgeable team. With decades of combined experience, we're here to help you choose the right appliance for your home and answer any questions along the way.
Leading Brands
We offer an extensive range of kitchen appliances, home entertainment, floorcare and small domestic appliances from some of the biggest names in the industry. Whether you're replacing a single appliance or planning a complete kitchen, you'll find quality products to suit every home.
Award-Winning Service
Outstanding customer service has always been at the heart of what we do. Thousands of five-star customer reviews reflect the care and attention we give every order, and our commitment has been recognised through multiple industry awards, including honours from the Electrical Retail Industry Awards (ERT), Innovative Electrical Retailing (IER) Awards and local Above and Beyond Bromley awards.
Expert Advice
Choosing the right appliance can be confusing, but our experienced sales team is here to help. Whether you visit a showroom, give us a call or use our website chat, we'll provide honest, practical advice to help you make the right decision.
Delivery & Installation
We deliver six days a week, with convenient delivery days and time slots to suit your schedule. Our own two-person delivery and installation team will carefully deliver large appliances to any room in your home, professionally install them where required, and can even remove and recycle your old appliance.
Customer Support
Our service doesn't end when you place your order. We'll contact you to arrange delivery, keep you updated throughout the process and remain on hand should you need any further advice or assistance. Whether by phone, in-store or through our online chat, our friendly team is always happy to help.
Why Shop with Wellingtons?
Over 127 years of trusted local service Thousands of five-star customer reviews Award-winning customer service Expert advice from experienced specialists Premium brands at competitive prices Six-day delivery with convenient time slots Professional in-house delivery and installation Two-person delivery to any room in your home Online shopping backed by real people ready to help
From washing machines, fridge freezers and ovens to TVs, vacuum cleaners, coffee machines and kitchen taps, we stock trusted brands including AEG, Bosch, Miele, NEFF, Siemens, Samsung, Sony, Shark, Dyson, Quooker, Rangemaster, Liebherr, Smeg and many more.
Showrooms
Visit our Erith or Bromley showroom to explore our products in person and speak to our knowledgeable team. With decades of combined experience, we're here to help you choose the right appliance for your home and answer any questions along the way.
Leading Brands
We offer an extensive range of kitchen appliances, home entertainment, floorcare and small domestic appliances from some of the biggest names in the industry. Whether you're replacing a single appliance or planning a complete kitchen, you'll find quality products to suit every home.
Award-Winning Service
Outstanding customer service has always been at the heart of what we do. Thousands of five-star customer reviews reflect the care and attention we give every order, and our commitment has been recognised through multiple industry awards, including honours from the Electrical Retail Industry Awards (ERT), Innovative Electrical Retailing (IER) Awards and local Above and Beyond Bromley awards.
Expert Advice
Choosing the right appliance can be confusing, but our experienced sales team is here to help. Whether you visit a showroom, give us a call or use our website chat, we'll provide honest, practical advice to help you make the right decision.
Delivery & Installation
We deliver six days a week, with convenient delivery days and time slots to suit your schedule. Our own two-person delivery and installation team will carefully deliver large appliances to any room in your home, professionally install them where required, and can even remove and recycle your old appliance.
Customer Support
Our service doesn't end when you place your order. We'll contact you to arrange delivery, keep you updated throughout the process and remain on hand should you need any further advice or assistance. Whether by phone, in-store or through our online chat, our friendly team is always happy to help.
Why Shop with Wellingtons?
Over 127 years of trusted local service Thousands of five-star customer reviews Award-winning customer service Expert advice from experienced specialists Premium brands at competitive prices Six-day delivery with convenient time slots Professional in-house delivery and installation Two-person delivery to any room in your home Online shopping backed by real people ready to help
Local Free Delivery
Written by the company
- We offer free delivery to selected UK locations and can often deliver within 24 hours of purchase
- Wellingtons Electrical has their own in-house delivery and installation team which means we can be more flexible and communicative with our customers, working around a time that is convenient for you.
- Over 127 years on the high street
- Our team of experts know their stuff! We've been helping families find the right appliances since 1898, that’s five generations of know-how, and counting.
- 5* Customer Service
- At Wellingtons, customer service isn't just something we talk about, it's what we're known for. With thousands of genuine 5-star reviews, our customers regularly praise our knowledgeable team, honest advice, reliable delivery and professional installation. From helping you choose the right appliance to delivering, installing and supporting you after your purchase, we're committed to making every step of your experience as easy and enjoyable as possible.
Price Match Promise
Wellingtons is pleased to offer an in-store only price match guarantee
We all love getting the best deals, and sometimes even saving a few pounds can make a huge difference. That's why we're committed to matching the price of any product you find cheaper elsewhere.
Contact info
210-214 Bexley Rd, DA8 3HD, Erith, United Kingdom
- 01322 344100
- erith@wellingtonselectrical.co.uk
- wellingtonshomeelectrical.co.uk
4.9
Excellent
3k reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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DON'T GO ANYWHERE ELSE!
I needed a very large 120cm range oven and was going to go to an online large retailer, but was having difficulties as they would not confirm if they could take my large one I have already away; they could not confirm if the hood space was too low and needed replacing... (online is not always the best if you don't know what you are doing!) so I phoned Rory (Sales). He was excellent and sent Pete the fitter round, they measured the space from hood to cooker for me and advised me if the legal space was ok, and even if I needed a hood and measured it all up beforehand. The appliance came on the day specified, they took my large old one away, they fitted it and unwrapped it. Nothing was too much trouble. Using an online company for appliances means that nobody actually was willing to come to my house to give me advice before a very expensive purchase (which you don't want to make a mistake with for connections etc!) which makes life very difficult sometimes. I loved the personal service, they are exceptional and I can see why the reviews are amazing. The price was cheaper than the online giant too! Sometimes the old fashioned way of buying is the best way! Thanks Rory and Pete you were brilliant!
21 January 2026
Unprompted review
Reply from Wellingtons Home Electrical
Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re really pleased Rory and Pete were able to guide you through what can be a tricky purchase and make sure everything was measured, checked, and right before installation. A 120cm range cooker is a big investment, so getting it right first time matters.
We’re glad the delivery, removal, and installation all went smoothly, and that the personal service made the difference compared to buying online. Your kind words about the team and the overall experience mean a great deal to us.
Thank you again for choosing us and for your recommendation. Rory and Pete will be delighted to read this.
Reply from Wellingtons Home Electrical
Thank you for your feedback. We are pleased you found the service friendly and informative.
Outstanding
Never heard of them before but i will always use them again and recommend them.
Great personal customer service.
23 January 2026
Reply from Wellingtons Home Electrical
Thank you so much for the kind feedback. We are really pleased you enjoyed the personal service, and we truly appreciate the recommendation.
Big fridge, big job! Good job!
Great service, from initial engagement to delivery and fitting of our Samsung ‘American’ style fridge/freezer.
We were in urgent need of a new fridge and Paul at Wellingtons sorted us out with a delivery couple of days after we spoke.
Delivery was excellent, the guys friendly and they got on with the job. Took an hour or so all in. Big fridge, big job!
21 January 2026
Reply from Wellingtons Home Electrical
Thank you for such a great review. We’re really pleased to hear that Paul was able to help you so quickly and that everything ran smoothly from ordering through to delivery and fitting. It’s great to know the delivery team made light work of a big job. Thank you again for choosing Wellingtons and for taking the time to share your experience.
Damaged oven
I just wanted to thank Paul for dealing with the issue of the damaged oven I was sent so quickly and so successfully. I really appreciate how efficiently the situation was handled. A big thank you to the team in Wellington welling who are very helpful.Feriel Almond
27 January 2026
Unprompted review
Reply from Wellingtons Home Electrical
Thank you so much for taking the time to leave this feedback, Feriel. We’re really pleased to hear that Paul was able to resolve the issue with your oven quickly and efficiently. We’ll be sure to pass on your kind words to him and the team. Thank you again for your patience and for choosing Wellingtons.
Excellent all round service from…
Excellent all round service from ordering to delivery to installation , friendly professional staff
Thank you.
5 September 2025
Reply from Wellingtons Home Electrical
Thank you for your kind feedback. We’re delighted to hear you received excellent service from ordering through to delivery and installation. Our team will really appreciate your comments. Thank you for choosing Wellingtons.
Excellent service from the time we…
Excellent service from the time we entered shop to purchase dish washer.Gave full explanation of what was on offer and length of time of delivery and fitting. Rang us immediately they had it in stock.Fitting was carried out swiftly and satisfactory. No complaints at all about service
20 January 2026
Reply from Wellingtons Home Electrical
Thank you for your kind feedback. We’re really pleased to hear you received excellent service from start to finish, from choosing the dishwasher through to delivery and fitting. It’s great to know the team kept you well informed and that everything was carried out swiftly and to your satisfaction. We truly appreciate your recommendation and look forward to helping you again in the future.
Chris was very helpful and…
Chris was very helpful and knowledgeable about our choice of tumble dryer
12 January 2026
Reply from Wellingtons Home Electrical
Thank you for your feedback. We’re delighted to hear that Chris was so helpful and knowledgeable when advising you on your tumble dryer. We’ll be sure to pass this on to him.
New Dishwasher
Spoke with Rory about a new dishwasher, he and the team have been incredibly helpful. Could not recommend anyone better. They have given me a great price on a reliable brand new dishwasher. They even are taking the old one away.
27 January 2026
Unprompted review
Reply from Wellingtons Home Electrical
Thank you for your lovely review. We’re so pleased to hear that Rory and the team were incredibly helpful and able to offer you a great price on your new dishwasher. It’s also great to know the removal of the old appliance made things even easier for you. Your recommendation really means a lot to us, and we look forward to helping again in the future.
Wellingtons has been a family place to…
Wellingtons has been a family place to go since the 1960s Great sales staff I think it was the boss who served us. The wife was happy with the price and the deal was done.
Smaller than normal side door no problem to the excellent delv installation guys
10/10.
Many Thanks.
19 January 2026
Reply from Wellingtons Home Electrical
Thank you very much for such a fantastic review. It really means a lot to hear that Wellingtons has been your family’s go-to since the 1960s. We’re delighted the team, delivery, and installation all lived up to expectations, even with the tricky access. A happy wife and a smooth install sounds like a perfect result. Thank you again for your support and your 10/10 rating.
Excellent service
Excellent service, item and question is a front loading washing machine. The delivery guys were courteous disconnected and removed old machine uninstalled the new one without any thoughts or drama would recommend this company John.
19 January 2026
Reply from Wellingtons Home Electrical
Thank you for your kind review, John. We’re really pleased to hear you were happy with both the washing machine and the service. Our delivery team will be glad to know their courteous and hassle-free approach made a difference, from removing the old appliance to installing the new one. We appreciate the recommendation and look forward to helping you again in the future.
We have always gone to Wellingtons for…
We have always gone to Wellingtons for all of our appliances, great service, staff always very helpful and polite, wouldn’t go anywhere else.
12 January 2026
Reply from Wellingtons Home Electrical
Thank you for your lovely feedback. We really appreciate your continued support and are delighted to hear you always receive great service from our team. We look forward to helping you again in the future.
Very good Company!
Very good Company - friendly, helpful and good prices. Would definitely recommend. Thank you.
4 January 2026
Reply from Wellingtons Home Electrical
Thank you for your kind feedback. We’re pleased to hear you found our team friendly and helpful and our prices competitive. We really appreciate the recommendation and hope to help you again soon.
Great service from the guy that…
Great service from the guy that delivered and guy that done my setup would highly recommend
7 January 2026
Reply from Wellingtons Home Electrical
Thank you for your kind feedback. We’re really pleased to hear you received great service from both the delivery and installation teams, and we appreciate the recommendation.
Customer service was fantastic
Customer service was fantastic. The staff go that extra mile to help you. They even gave us a loan fridge, for free, so we wouldn't be without a working fridge in the time it would take our new fridge to be delivered despite that only being a few days!!! Our new fridge arrived quickly and is perfect. I cannot recommend Wellingtons highly enough.
13 January 2026
Reply from Wellingtons Home Electrical
Thank you for taking the time to share this. We’re really pleased our team could help, especially by arranging a loan fridge so you weren’t without one while waiting for delivery. It’s great to hear your new fridge arrived quickly and that you’re happy with it. We truly appreciate the recommendation and your kind words about the team.
Excellent personal service from the sale to the fitting. I will use this service again.
Personal service
13 January 2026
Reply from Wellingtons Home Electrical
Thank you for your feedback. We’re delighted to hear you received excellent personal service from the initial sale through to the fitting. We look forward to helping you again in the future.
Excellent service from Dawn
Excellent service from Dawn. Washing machine chosen, ordered, paid for and being delivered by Friday afternoon.
20 January 2026
Unprompted review
Reply from Wellingtons Home Electrical
Thank you for your lovely feedback. We’re so pleased Dawn was able to help you choose the right washing machine and get everything sorted so smoothly. We hope delivery on Friday goes perfectly, enjoy your new appliance
All I can say for now is I love the…
All I can say for now is I love the item that was delivered
12 January 2026
Reply from Wellingtons Home Electrical
Thank you so much. We’re really glad to hear you love the item that was delivered. Enjoy, and thanks for choosing us
Reply from Wellingtons Home Electrical
Thank you for your feedback. We’re really glad to hear you found it great value and that delivery was quick. Enjoy your purchase, and thanks for choosing us.
Visited shop and they were very helpful…
Visited shop and they were very helpful and the fitting of hob was 1st class.
10 January 2026
Reply from Wellingtons Home Electrical
Thank you so much for your kind words. We’re really pleased to hear the team were helpful in store and that the hob fitting was first class. Enjoy your new hob, and thanks for choosing us
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