WellyBox Reviews 217

a life saver and got the help when I needed it from Miroslav who was happy to help - SO grateful, thanks for the WellyBox guys

The software wasn't for me. Worth a try however...
Probably for a larger business.

The contact tream were responsive and understanding, they canceled my account and refunded my pay in.

They will improve I am certain, I might be back in a few months!

simple kind efectiv and quick

Attentive and available

Updated 03/29/2026 was low now high

Below attached is my original comments.

by effort of my own I was able to get into contact with someone. They took feedback very seriously and were very helpful in executing my request.

as my previous comment stated this is a brilliant service and offering with volumes of potential. They seem to have taken my feedback regarding design and navigation for a user seriously so we will see if they amend design and user life cycle experience.

I will use them again no doubt or continuously when seeing these changes appear. But hats off to the team spinning wheels trying to appease everyone and prioritize hot fixes or features. ( if you in the tech industry you know what this feels like )

To clarify no you do not have a cancellation option you have a "Close Account and Delete Data" this does not notify the user that the Subscription is canceled this is rather open ended and does not provide any verbiage that this then also means the sub is canceled.

Original Post 03/23/2026
Low rating to catch attention please read ***

Great service and offering. My only gripe is the dark practice of design on their web. Example. the cancel subscription button does not exist on the billing page yet their white papers and help FAQ state to just click the cancel sub.

I would warn any user to be aware of this as their chat with us buttons dont work so its work to get ahold of an actual human other than a chat bot.

I hope this catches their attention and they amend these because its a bloody brilliant service especially for tax season.

I would recommend this service but be aware of what your getting into in order to get out

Great service and an amazing platform.
Thank you for helping me grow my business and get organized.

Livnat gave me a great support she was professional and patient

An absolute life saver for anyone who spends time on Bookkeeping

I received a response and help from a representative. The help was pleasant, practical, and easy. Thank you very much.

Wellybox has given me more control of managing my receipts in the short time I've had it. I've recommended to my colleagues as well. When I had a question regarding my account, the Wellybox team was quick to react and get back to me in a timely manner. Thanks Miro

I am new to this platform. Of course, being over 60, I did run into an issue or two. I went into the chat function to ask for help which I received immediately. Livnat, the person at the help desk gave me a call and hooked up to my computer and within minutes all my questions and issues were resolved. Wellybox has great customer service. As for the platform??? Give me a month and I will let you know!

Excellent customer support. I was helped by Liad

Just bought Wellybox. It has a long ways to go to be a useful tool. Bought it to grab receipts for tax purposes. It did grab the receipts but several of the receipts calcluated tax incorrectly; got the vendors wrong, got totals wrong, duplicated reciepts. While they have automation rules ... these don't work well as they cannot use "or" which is pretty much a standard; thus rules have to be build per vendor or other ... as opposed to simple rules for everything. Wellybox grabs everything as well and thus has multiple reciepts (purchase+shipping+invoicing+quotes+etc) for every transaction; they do have filters to attempt to narrow down to say "invoices", but this causes some reciepts to be missed ... net/net is you have to look at every scan and determine whether it is a duplicate/correct amount. Also scanned a number of reciepts for tax ... ran into the 50 limit per month ... not cool as I have 100 or so receipts for the entire year ... they missed the mark on getting tax season customers! A simple AI program to filter reciepts on "duplicates", and a better filter would make sense

Excellent service!

Livnat is the best

There was a small glitch that was fixed and communicated with me very quickly.

They are wonderfull!
I love them

Update 3.

They contacted me and fixed up everything :)

Great service . easy to navigate in the app.

Insanity. Did you ever play with Russian dolls? You start with a big one and inside is a prettier one only smaller, and so on and so on? You keep opening until you get to the smallest one and it's ...useless. This app is like playing with those, only every time you need something else to make it work, it costs more money. A lot of money in the end. It starts with promise. "We're going to organize all your bills and help you with your billing or your accounting or your organization for both." "Wait, you have more than one credit card? More than one service? More than one e-mail?" "No problem, give us more money and you can see the next pretty Russian doll." "Too much? You need us to work on some specific issues (like the ones we advertised were part of the package?) Schedule a session and for a price, we will teach you how to use the least intuitive system ever." "Of course you'll have to pay more in order to tailor what you need. And if you are still confused? GREAT! We are doing exactly what we expected. Our programmers are on target." "Give us more money and....maybe we can address the problem. And maybe not." Just give us access to your your credit card and we will let you know when it's morning in our country." Oh, you're asleep then? Gee...I'm sure this will be fine for us. Oh, um, for you? Give me another fee and I'll see what I can do. Love, the Wellybox Chatbox."

The definition of insanity is beating your head against the wall and expecting change. The new definition of insanity is giving money to these people and expecting results. OY!