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Frugi Reviews 

2,945
•
TrustScore 4.5 out of 5

4.7

Children's clothes shop
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Review summary

Created with AI, based on recent reviews

Evaluating 951 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the garments feature wonderful, bright designs, lovely prints, and exceptionally soft organic fabrics that easily hold up through numerous washes. Shoppers also genuinely enjoy the fast shipping times, functional website layout, and wonderful discounts available during seasonal sales events. However, some customers also noted frustrating issues concerning delivery delays, missing items in parcels, or orders arriving with unexpected mistakes. A few other people similarly felt that certain clothing pieces featured inconsistent sizing, narrow footwear fits, or simply ran smaller than expected for their children.

What people talk about most

Product

Reviewers mention positive feedback about product, consistently praising the beautiful bright colours,... See more

Order

People report ambiguous experiences with order, as many reviewers highlight quick delivery, a straightforward... See more

Price

Reviewers highlight ambiguous aspects of price, as many consumers praise the reasonable costs during sales... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought some clothes in the sale. Great prices and very fast delivery. It's really great to see children's clothing in bright colours. It's clothing to reflect their personalities. Also good to support... See more

Rated 5 out of 5 stars

I love how original and colourful the bag is. It’s much better quality than the kids’ bags with movie characters. My son also feels more confident because he can secure the straps at the front, so he... See more

Rated 5 out of 5 stars

Love the bright colours and patterns for all ages! Great quality cardigan, jacket, jumper and trousers bought this time. Previous experience tells me they'll last more than just one season and many w... See more

Rated 5 out of 5 stars

I ordered several items in the sale. They came in good time I was impressed with the quality of the little denim skirt and the beautiful jump suit which will suit my granddaughter for next summer. Bou... See more

Company details

  1. Children's clothes shop

Written by the company

We’re Frugi, the people and planet conscious childrenswear brand on a mission to inspire a love for the planet we play on. Born in 2004 from a parent's need for sustainable clothing, we’ve become a global destination known for our clever designs and vibrant prints. Crafted to keep up with the wildest playtimes, we’re on a mission to make clothing last even longer. From GOTS certified styles made with durable organic cotton to recycled plastic, there’s thought in every thread. We continue to grow our circular collection with our highly skilled team creating more circular options than ever before. This means less textile waste in landfills and reducing the need for virgin materials.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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4.7

All reviews

(2,945)

949 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Lovely Gilet…

The Bude Borg Gilet is lovely excellent quality I have bought this brand before and have never been disappointed
A great shopping experience thoroughly recommend

22 September 2026
Rated 2 out of 5 stars

I spent over £180 on items from your…

I spent over £180 on items from your online store and was still charged for the delivery (£2), even though the delivery should have been free.

Then when I returned an item that was too big again I had to pay (£3.10) for the item to be couriered back to Frugi's warehouse. Both of these costs are not providing good customer service. I have just returned an item of clothing that was too small for my daughter and the postage was free to return the item.

22 September 2026
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Reply from Frugi

Hello Gemma
Thank you for taking the time to share your feedback. I'm sorry to hear you've been disappointed by the delivery and return postage costs associated with your order.
Upon checking your order the express delivery was selected at checkout incurring the £1.95 charge.
We appreciate that customers often compare their experiences across different retailers, and we value hearing where we can do better. Your comments regarding both the delivery charge and the return postage have been noted and will be shared with the relevant team for review.
Kind regards Amy 🌈

Rated 5 out of 5 stars

Easy shipping to the continent

I was a bit nervous when my order went trough customs and i had to email them my proof of payment. But i didn't have to pay more and a week later my order arrived. Thanks a lot!! The quality of the fabric is suberb and the garments are well made. I hope you will keep making maternity clothes because i absolutely adore these ones.

15 September 2026
Rated 5 out of 5 stars

Colourful

Lovely designs, amazing quality and speedy delivery. In love with the brand. Just check the measurement.

14 September 2026

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