Clear and well informed ordering and delivery process. Early days for product effectiveness but so far so good. LED cap is rigid and seemingly one size so might not fit as well as expected, it would b... See more
Company replied
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Review summary
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Product delivered to Northern Ireland as arranged using Royal mail, 48 hours tracked, but due to the Brexit situation it arrived after the first request for a product review. Unfortunately it takes l... See more
Company replied
I had an issue with my mobility scooter. It stopped moving. First it was a bit complicated to find a helpline but that is my bad I guess. My message was quickly picked up and after sending photos and... See more
Company replied
Slow delivery but item turned up perfect. Tried and love it would recommend it to others, easy to use and wipe clean, but zip hoops tend to come off easy, would recommend tightening before uses. Great... See more
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4.1
Great
3K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
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Really awful customer service
Really awful customer service.
Item didn't arrive so asked them to refund or send another. They just kept replying they were seeking more information and I had to keep asking what was happening every 2 weeks for 2 months! I still haven't received anything and I think customer service is just hoping I forget. Worst experience I've ever had with a seller.
17 March 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience and the frustration this has caused.
We would very much like the opportunity to investigate this matter and resolve it for you, however we are currently unable to locate your order based on the details provided in your review.
We kindly ask that you contact us directly at hello@welzo.com with your order number and the email address used to place the order so we can look into this fully and work towards a resolution for you as quickly as possible.
We sincerely apologise for the inconvenience caused and appreciate the opportunity to make this right.
Warm regards,
Welzo Customer Care Team
Fast return of test results with FULL…
Fast return of test results with FULL explanation made this an excellent service. Highly recommended.
17 March 2026
Unprompted review
Reply from Welzo
Hi Jonathan,
Thank you very much for your thoughtful review and for taking the time to share your experience with us. We’re really pleased to hear that you found the service both fast and comprehensive.
At Welzo, we place a strong emphasis not only on delivering test results quickly, but also on ensuring that every result comes with a clear, detailed explanation. We understand that receiving health data can sometimes feel overwhelming or unclear, so our goal is to make everything as accessible, informative, and actionable as possible — allowing you to confidently understand your results and what they mean for you.
It’s great to know that this approach made a positive difference to your experience. Feedback like yours is incredibly valuable to us, as it reassures our clinical, laboratory, and support teams that the level of care and detail we aim for is being recognised by our customers.
We’re also very grateful for your recommendation — it truly means a lot. If you ever have any questions or need further support in the future, our team is always here to help.
Kind regards,
Anna
Welzo Team
Horrific AVOID these scammers!
EDIT: When I received an email informing me that they would refund they also asked me to revise my review. Below is the original review. And what follows here is the edit-
What was delivered did not match the pictures or the description mentioning the number of LEDs in the product purchased on their website. As I originally mentioned, they told me it was correct despite showing them the differences. There is information at the bottom of their website saying that they use 3rd parties to dispatch items. However, they don't state that what you will receive may be different from what you think you are purchasing. In one email, after many frustrated emails showing photos and screenshots of their website's product, I asked will they at least acknowledge that the ite they sent are different. No response whatsoever to this. Worse of all, much worse than having no idea what the products they sell on their website are and treating the customer like they are wrong, is that having NO plastic covering over the LEDs lights (as shown in on their website and indeed on many other websites for other businesses when searching that exact images of what I received instead of what I paid for) I realise that if I had kept and used the item without any covering over the LED bulbs I might actually be electrocuted, unless they want to contact me and argue that water from persperation coming into contact with electrics is perfectly safe and that I am wrong about this too? So that's wonderful, risk of death.
I am so relieved to have received a refund, I was very skeptical about this due the service I received, but I did get refunded (phew!) and this the same email they asked if I would consider ammending my review so that it reads more positively. What an absolute joke! Considering everything this is my ammended review. I am not going to lie about my experience. Stay safe and buy from a reputable company! I recommend Air Relax. It costs more but at least you get EXACTLY what is advertised and no risk of electrocution.
ORIGINAL REVIEW:
Horrific. They con you by sending out a completely different cheaper unbranded worse item that doesn't even look the same and the instruction manual states the differences (ie. buckle straps, no plastic over the LEDs, a head part on the lower mat, different power supplies and controllers and glasses, boxes, 2750 LEDs not 7560 LEDs as advertised) yet customer service claim it's correct. Absolute scam! Takes a long time to arrive. Not 48 hours! Arrives with a different courier to the one stated. Nothing in the box or the box itself is the same. There was no protective packaging other than on the different glasses and missing accessory like the Welzo bag and indeed any logos. They have accepted my return after I mentioned Trading Standards, but I am extremely worried about whether I will actually be refunded or have to report them and open a legal depute. I suspect they must scam a lot of people. They's no way looking at what I received and reading the instructions with it and looking at the product advertised that I purchased anyone can think they are the same thing! That's like saying day is night and black is white. Massive congratulations! Avoid at all costs!
4 March 2026
Unprompted review
Reply from Welzo
Dear Customer,
We are very sorry to hear about your experience and apologise for the frustration and concern this situation has caused.
We would like to reassure you that we are already in contact with you regarding this matter.
Your case has been reviewed, and we are continuing to support you through the return process to ensure it is handled appropriately.
We understand your concerns and want to assure you that our team is committed to resolving this for you.
Please continue to liaise with us directly so we can bring this to a satisfactory conclusion.
Kind regards,
The Welzo Customer Care Team
My overall experience was absolutely great
My overall experience was absolutely fine order and product were both fine with no issues. Delivery took a couple of days longer than I thought but not a major issue.
The product itself has been amazing I’ve used it every 2nd day and the benefits have been amazing it’s helping with existing back and shoulder injuries I’m feeling more relaxed and have been sleeping notably better. I love being able to set it up pretty much anywhere however on top of my bed has the added benefit of sending me to sleep so I’m grateful for the timer function and the loud beep to wake me at the end of my sauna. I’ve already recommended this to some friends
16 March 2026
Unprompted review
Reply from Welzo
Hi Cee Tee,
Thank you so much for taking the time to share such a detailed review of your experience — we truly appreciate it.
We’re really pleased to hear that your overall experience with both the ordering process and the product itself has been positive. It’s especially great to know that you’re already seeing tangible benefits, from improved relaxation and sleep to support with your back and shoulder discomfort. That’s exactly the kind of real-world impact we aim to deliver with our products.
We also appreciate your balanced feedback regarding the delivery timing. While we’re glad it didn’t cause a major issue, we completely understand how important timely delivery is, and we’re continuously working with our logistics partners to improve speed and consistency across all orders.
It’s fantastic to hear how you’re using the product in your routine — being able to set it up easily and incorporate it into your environment is something we’ve designed very intentionally. And your mention of the timer function and alert is particularly helpful, as it highlights the small but important features that enhance the overall experience and usability.
We’re especially grateful that you’ve already recommended us to your friends — that kind of trust means a lot to our team and is one of the strongest indicators that we’re delivering on our promise.
If you ever need any further support or have questions as you continue using the product, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
Anna
Welzo Team
It was very easy to navigate the…
It was very easy to navigate the website. On ordering, my order was shipped to me in no time at all. Very pleased with the service.
12 March 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for taking the time to leave us such a lovely review!
We're really pleased to hear that you found our website easy to navigate and that your order was shipped out so quickly.
We put a lot of effort into making the entire experience as smooth and straightforward as possible for our customers, from browsing through to delivery, so it's truly wonderful to know that came through for you.
Your satisfaction means a great deal to us, and we hope to be of service to you again in the future!
Kind regards,
The Welzo Customer Care Team
Reply from Welzo
Hi Maureen,
Thank you very much for your kind review — we really appreciate you taking the time to share your experience.
We’re delighted to hear that you found the ordering process straightforward and the delivery prompt. We put a lot of focus on making the entire journey — from browsing to checkout to delivery — as seamless and efficient as possible, so it’s great to know that this came through in your experience.
Feedback like yours is incredibly valuable to us, as it reinforces that the work our team puts into both our platform and logistics is making a real difference for our customers.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Anna
Welzo Team
Bought a blood testing kit and send it…
Bought a blood testing kit and send it back off.
Got an email to say my results were ready, logged in but no record of anything
Attempted to contact numerous times by emails provided by the service but then get informed the email can not be delivered, also made contact though instagram and no response!
Will not be using this service again
I have tried that email you have just send and it doesn’t work
16 March 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience and the frustration this has caused.
We would very much like the opportunity to investigate this matter and resolve it for you, however we are currently unable to locate your order based on the details provided in your review.
We kindly ask that you contact us directly at hello@welzo.com with your order number and the email address used to place the order so we can look into this fully and work towards a resolution for you as quickly as possible.
We sincerely apologise for the inconvenience caused and appreciate the opportunity to make this right.
Warm regards,
Welzo Customer Care Team
TRT blood work testing, from cancer to healthy in a week
After waiting 9 days i was sent my results last thing on a Friday afternoon showing Prostate Androgen levels of 24.9 consistent with stage 3 cancer. I was straight into the doctors Monday morning taking a NHS blood and urine test. My PSA level was actually 1.1 that of a healthy prostate.
Customer services from Welzo responded to this stating this was a finger prick sample which has influence on the results.
I will in future be having my blood tested elsewhere
15 April 2026
Unprompted review
X-05 premium
Great delivery, very easy to unpack and get operational, all we had to do was read the instructions and push a button.
12 March 2026
Unprompted review
Reply from Welzo
Hi Margaret,
Thank you very much for your review — we really appreciate you taking the time to share your experience.
We’re delighted to hear that you found the delivery smooth and that the X-05 Premium was quick and easy to get set up. We place a strong emphasis on ensuring our products are as user-friendly as possible, so it’s great to know that the instructions were clear and that you were able to get everything up and running with minimal effort.
Ease of use is something we know is incredibly important, particularly with mobility products, so your feedback is very reassuring for both our product and support teams.
Thank you again for your kind words, and if you ever need any assistance in the future, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
Anna
Welzo Team
Delivered on time,got exactly what I…
Delivered on time,got exactly what I ordered
20 February 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your review!
We're glad to hear that your order arrived on time and was exactly as expected. That's exactly what we aim for with every order!
Thank you again for choosing Welzo, and we hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
The product is well designed strong and…
The product is well designed strong and easy to use, delivery was prompt
10 March 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your kind review!
We're really pleased to hear that you're happy with the design and quality of your product, and that your order arrived promptly. It's great to know everything met your expectations!
Thank you again for choosing Welzo, and we hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Difficult to get scooter repair under guarantee
Purchased a lightweight folding mobility scooter -took quite a while to arrive as I was told it was being checked to ensure it was running properly. Producteventually arrived November 2025 - is as described, good and lightweight and very (too?!) reasonably priced . However fault developed in .february -the folding handlebar would not stay up in use . Request to company about having repair done under guarantee simply elicited a request for a video of the fault which I submitted -then, silence…….As this was a badly needed piece of equipment I went to a local company in Colchester who, although not supplying this type of scooter, happily corrected the problem on the spot and said that the issue was the kind that often occurred as a result of “wear and tear” -this after about 3 months of not even daily use!! If you purchase from Welzo be aware that getting problems put right under guarantee is not easy. I guess an example of you get what you pay for!
23 February 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you for taking the time to share such detailed feedback, and we are genuinely sorry to hear about the experience you had with your mobility scooter.
We fully understand how important this equipment is to you, and we sincerely apologise for the frustration caused.
We are pleased to confirm that we are already in contact with you and a resolution has been provided.
We truly appreciate your patience and are glad to hear that the scooter itself met your expectations in terms of quality and ease of use.
Warm regards,
The Welzo Customer Care Team
Very happy with the product
Very happy with the product - I ordered probiotics and the quality is great! Also very prompt delivery.
9 March 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your lovely review!
We're really pleased to hear that you're happy with your probiotics and that your order arrived promptly.
It's always great to know our customers are satisfied with both the quality and the service!
Thank you again for choosing Welzo, and we hope to see you back soon!
Kind regards,
The Welzo Customer Care Team
The product i bought was excellent…
The product i bought was excellent quality and the handbook was very easy to comprehend
7 March 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your kind review!
We're delighted to hear that you're happy with the quality of your product and that you found the handbook easy to follow.
We put a lot of care into making sure our customers have everything they need, so it's really great to know that came through!
Thank you again for choosing Welzo, and we hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Really easy process
Really easy process. I completed a questionnaire and was then able to order the product.it came quickly. The product has worked really well and my problem has cleared up.
12 March 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your wonderful review!
We're really pleased to hear that you found the process straightforward and that your order arrived quickly. It's great to know that you had a smooth experience from start to finish!
Thank you again for choosing Welzo, and we hope to see you back soon!
Kind regards,
The Welzo Customer Care Team
Clear, straightforward and effective!
From ordering my tests through to getting my results, the whole process was so clear and easy to follow. Communication from welzo is very clear and tutorials helpful. Have loved dealing with them! Defo will remain a returning customer!
11 March 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your fantastic review!
We're thrilled to hear that you found the whole process clear and easy, and that our communication and tutorials were helpful throughout.
We put a lot of effort into making the experience as smooth as possible for our customers, so it's wonderful to know that came through!
We really look forward to welcoming you back and continuing to be of service to you!
Kind regards,
The Welzo Customer Care Team
Reply from Welzo
Dear Customer,
Thank you so much for your kind words!
Quick, easy and convenient is exactly what we strive for, so it's great to know we delivered on that!
Thank you again for choosing Welzo, and we hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Pay attention when you purchase
They offered a much lower price for the product I wanted compared to other brands, which initially seemed great.
However, although I only intended to make a one-time purchase, they automatically signed me up for a subscription. If I hadn’t noticed it in time, I would have been charged repeatedly. To make matters worse, they also sent messages to my WhatsApp without my permission. This kind of practice feels very misleading and intrusive.
12 March 2026
Unprompted review
Reply from Welzo
Hello Ike,
Thank you for bringing this to our attention. We understand your frustration about the subscription enrollment and the unexpected WhatsApp contact. This clearly wasn't the straightforward purchasing experience you were looking for, and we take your feedback seriously.
I'd like to invite you to reach out to us directly at hello@welzo.com so we can review your account, ensure the subscription has been properly canceled, and address the communication preferences issue.
We appreciate you taking the time to share your experience; it helps us improve.
Best regards,
The Welzo Team
Love it great product fast shipping…
Love it great product fast shipping wouldn't use anything else ☺️
12 March 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your wonderful review!
We're thrilled to hear that you love the product and that your order arrived nice and quickly.
Thank you again for choosing Welzo, and we look forward to serving you again soon!
Kind regards,
The Welzo Customer Care Team
Reply from Welzo
Dear Customer,
Thank you so much for your kind review!
We're glad to hear that you found the ordering process easy and that the product was just what you were looking for. That's exactly what we strive for!
Thank you again for choosing Welzo, and we hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
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