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Officieel Ford, Fuso, Kia, Mercedes-Benz en Smart dealer voor aanschaf en onderhoud van uw personenwagen, bedrijfswagen en/of truck.
Lippestraat 2, 8028 PS, Zwolle, Netherlands
4.3
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Wensink Aangenaam
Goedemorgen Bimal Subudhi,
Bedankt voor uw review. Fijn om te lezen dat u onze service als zeer goed heeft ervaren.
Nog een aangename dag toegewenst!
Shirley van Wensink 😊
As always very professional service,friendly and very helpful staff..no fuss no bother. Perfect.
Reply from Wensink Aangenaam
Goedemiddag Kevin Hall,
Bedankt voor uw review. Fijn om te lezen dat u onze service opnieuw als zeer professioneel heeft ervaren en dat ons team vriendelijk en behulpzaam voor u klaarstond.
Nog een aangename dag toegewenst!
Shirley van Wensink
Good communication and attention to customer requests
Reply from Wensink Aangenaam
Good afternoon Z. Mabhena,
Thank you for leaving a review. We are happy to know that you are happy with our communication and attention.
We wish you a pleasant day!
Shirley from Wensink
I bought my Mercedes-Benz C-Class from Wensink and also subscribed to their maintenance plan. The sales representative quickly arranged the contract when I bought the car, and I paid the subscription fee regularly. My car never required additional maintenance beyond the regular servicing included in the plan (apart from an electronic issue right after purchase, which was fixed under guarantee).
At the end of the contract, Wensink suddenly requested an additional €3,500 for exceeding the mileage limit. I was never warned or reminded about this throughout the entire contract period, even though I brought my car to Wensink Service every year and they recorded the mileage themselves.
I never expected Wensink to look for a contractual loophole to charge such a significant amount after the fact — but unfortunately, that is what happened. This has been a very disappointing experience and makes me reconsider doing business with Wensink in the future.
Reply from Wensink Aangenaam
Dear Volkan Dedeoglu,
Thank you for leaving a review. You have a maintenance subscription based on an agreed annual mileage. Every year we request the mileage and process it. Based on this an invoice or credit invoice is issued.
We have emailed you every year to request the mileage, but unfortunately we have never received a response except for this year. We also received an email from you and replied with a detailed explation, we will look into what we can still do for you in this matter.
Kind regards,
Shirley from Wensink
Love the car, the show room is also nice and cozy… the customer service was bad and lead to a lot of problems with me purchasing the car and drive it.
Reply from Wensink Aangenaam
Good afternoon Boris,
Thank you for your review. We’re happy to hear you love the brand, the car and the showroom. At the same time, we regret that the customer service did not meet your expectations and caused issues during your purchase process.
We take your feedback seriously and would appreciate the opportunity to learn more about what went wrong, so we can improve and prevent this in the future. Please feel free to contact us directly at klantenservice@wensink.nl with more feedback about went wrong and so we can be better in the future!
We hope your new car drives exactly as you wish and brings you lots of enjoyable kilometers!
Shirley from Wensink
Today marks over one month since last review, and no one has gotten in touch. This goes on to show how shameless these people are, posting humble replies under reviews rather quick, while in reality, customer can go screw themselves. No support, no warranty and no compensation for months and months of suffering.
EDIT:
As expected, fake humble rather prompt reply to the review and radio silence on the emails (Ihave sent many). JLR are plenty to blame, but I was sold a DEALERSHIP warranty from Wensink when I bought the vehicle! Did they not know back then that they cannot carry our repairs/ recalls?? That they arent a Jaguar delaer??? Is this a breaking news now when the warranty is actually needed? The sorry doesnt repair my car or pay my high charging bill! FRAUDS
Reply from Wensink Aangenaam
Good afternoon Hassan Javed,
Thank you for leaving a review again. We're sorry to hear that you haven't received an explanation and no one has gotten in touch. We understand that this is disappointing for you as a customer and we appreciate the effort you have taken to explain your situation in detail in previous reviews and mails.
I understaand from or workplace that the issue within the car should be solved with a recall at a diffrent dealer, and that the
necessary part is not available yet. As you may know, recalls are initiated by the manufacturer and are intended to proactively address potential safety or quality risks. Normally as a dealer, we carry out these actions on behalf of a manufacturer and have no influence over the nature or frequency of such measures. In this case we can't carry out the recall because we are not a official Jaguar dealer.
We trust this provides you with sufficient information. We know that this is not the answer you wish to receive and we are sorry that your car has caused you suffering.
If the received informatie is incorrect you can always mail us on klantenservice@wensink.nl
We are sorry for the inconvenience this had caused you!
Shirley from Wensink
Reply from Wensink Aangenaam
Good afternoon Vipul Chibber,
Thank you for leaving a review. We're happy to hear you experienced great service.
See you next time!
Shirley from Wensink
Reply from Wensink Aangenaam
Goodafternoon Dinko Pesa,
Thank you for your kind words. We're glad to hear you experienced our team as professional.
Have a nice day!
Shirley from Wensink
is proof that great things come in small packages. With a refreshed design, updated tech, and improved efficiency, this city car remains a top choice for urban drivers looking for style, practicality, and affordability.
Reply from Wensink Aangenaam
Goodmorning,
Thank you for leaving a review. We are happy to hear that you appreciate the refreshed design, updated technology, and improved efficiency of this city car. It’s great to know it meets your expectations for style, practicality, and affordability.
Congratulations on your new car! Wishing you many safe and enjoyable miles ahead,
Shirley from Wensink
Contra
I saw a car on the site, made online reservation, came into the dealer that week. Made a test drive, everything looked good with the car so we signed the contract and I went home waiting for all the docs to be prepared. In a week time the car was at my doorstep. Additional compliment for delivering the car 150km from the dealer for free!
Reply from Wensink Aangenaam
Dear Denys Kuznetsov,
Thank you for your great review. We're happy to hear that the entire process, from reservation to delivery went smoothly for you.
Enjoy your Kia EV6, Safe and happy driving!
Shirley from Wensink
Very friendly representative and very easy to get things done in a very organized way !!
Reply from Wensink Aangenaam
Good afternoon Mithun Kumar,
Thank you for sharing your positive experience! We're delighted to hear that our representative could assist you in such a friendly and organized manner.
We look forward to assisting you again in the future!
Shirley from Wensink
I recently bought a Hyundai Kona EV, from Wensink Emmeloord.
Personal was very friendly and professional. They prepared everything for me for the purchase. Explain everything clear to me. They even changed my car dash display to English at my request. I was very impressed by their professionalism. Everything went smooth, I wish all the car dealers would be like this.
Reply from Wensink Aangenaam
Good afternoon Iulian Berca,
Thank you for your wonderful review! We’re thrilled to hear about your positive experience at Wensink Emmeloord, we’re glad we met your expectations. Enjoy your new Hyundai Kona EV, and have a nice day!
Shirley from Wensink
bad service and attitude at location Arnhem
Reply from Wensink Aangenaam
Goodmorning,
Thank you for leaving a review. I am sorry to hear that you received bad service and attitude at the location in Arnhem.
I send you an email recarding the issue and would like to resolve this, could please answer my mail so that we can discuss the issue interally.
Have a nice day!
Shirley from Wensink
Great customer friendly service. Haiko helped to set up everything up and went above and beyond in support which made the whole experience enjoyable.
Reply from Wensink Aangenaam
Goodmorning Ricky,
Thank you for your kind words! We’re thrilled to hear that you had a great experience and that Haiko’s support went above and beyond your expectations. We’re committed to providing excellent customer service and are glad that Haiko made your experience enjoyable. We look forward to assisting you again in the future!
Rianne van Wensink
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