Required decking boards and joists for a home project. Ordered the materials from Wern Wood. Price wasn't over expensive and the quality was perfect for the job. Delivery was prompt and delivery staff... See more
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Review summary
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Reviews shaping this summary
Very highly recommended! Purchased some marine plywood and they agreed to make a cut in it to my specified dimensions. This was done perfectly down the the millimetre and the wood slotted in easily to... See more
Great service from Wern Wood. Bought railway sleepers for a garden project also postcrete and some screws. Excellent prices, best I could find for all products. Speedy delivery at reasonable cost ( I... See more
I received fantastic service from Wern Wood. Received my insulation order same day which allowed me to get on with the job in hand sooner than I was expecting. They were helpful over the phone as wa... See more
Company replied
Company details
- #60 of 69 best companies in Timber merchant
- #86 of 125 best companies in DIY Store
- #139 of 190 best companies in Garden centre
- #52 of 67 best companies in Landscaping Supply Shop
- #7 of 9 best companies in Plywood supplier
- #17 of 20 best companies in Woodworking Supply Shop
Written by the company
Wern-Wood is an independent timber merchant serving South Wales, supplying high-quality timber, fencing, decking, and building materials to both trade professionals and DIY customers. With a strong focus on value, availability, and reliable service, Wern-Wood is committed to offering competitive pricing, including a Price Match Promise on like-for-like products. Customers can benefit from a convenient next working day delivery service, with the option to select a preferred delivery date at checkout, as well as Click & Collect from the yard. Orders are handled by an experienced team who understand the demands of building projects and aim to provide a straightforward, dependable service from order to delivery. Wern-Wood combines traditional merchant values with a modern, customer-focused approach, making it easier to source the right materials quickly and with confidence.
Contact info
Wharf Road, SA11 2JX, Neath, United Kingdom
- 01639 874760
- david@wern-wood.co.uk
- wern-wood.com
4.5
Excellent
171 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 2 weeks
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Good value, friendly helpful staff.
Wern is good value for money and friendly helpful staff.
The only advice I would give would be to update your delivery costs when ordering online. ie not free when order is over £350 but £40
Also cover the timber when in the truck so as not to arrive soaking wet. Also to phone 30mins before delivery like a lot of companies do now.
5 December 2025
Didn't get as advertised
Didn't get as advertised, ordered 100m machined posts and got 50 - 70mm stick posts not at all happy.
Called to complain and was told the manager will call me back that was a week ago and still waiting.
Paid over double for a product that isn't up to the task.
27 November 2025
Great service from Wern Wood
Great service from Wern Wood. Bought railway sleepers for a garden project also postcrete and some screws.
Excellent prices, best I could find for all products. Speedy delivery at reasonable cost ( I live a outside the free delivery area).
21 November 2025
Easy ordering
Easy ordering, really cost effective and quick delivery. Well done team, I will be using you for my ongoing projects.
26 November 2025
Easy to use site
Easy to use site. Good communication. Friendly staff. Correct order delivery when given.
25 November 2025
Poor communication.
Poor communication by office staff. They need to inform you when materials are going to be late delivery even when it out of their control.
10 November 2025
Very quick delivery
Very quick delivery, the guy who delivered it was very friendly and helpful, and great quality product
19 November 2025
Very helpful very very fast delivery…
Very helpful very very fast delivery and kept updated throughout :)
Honestly couldn’t fault these guys Id give 10 stars if I could thank you :) !
19 November 2025
Great timber merchant
Have purchased timber twice from this company and both times it has been excellent. Collection couldn't be easier as you get a message telling you when your order is ready .
Prices are good too
10 October 2025
Unprompted review
Delivered in good time
Delivered in good time. Put exactly where my wife asked them to put it, nice and neat
10 November 2025
Driver was helpful and determined to…
Driver was helpful and determined to deliver despite traffic delays...
5 November 2025
Poor delivery service
Amazing quality wood ... just the delivery side of it was a tad to long tuck way over a week to turn up
And no emails to even say when it was out for delivery
30 September 2025
Reply from Wern Wood Timber Merchants
Thanks for your review, Robert — we appreciate you taking the time to share it.
Sorry the delivery took longer than expected and that you didn’t receive updates — that’s not the standard we aim for. We’ve since made improvements to our delivery scheduling and communication to avoid that happening.
Good to hear you were happy with the quality of the timber.
Thanks again for your order and your feedback.
Delivery was three days later than…
Delivery was three days later than promised and someone in the office kept saying he would phone me back with updates but never did. When the wood was eventually delivered the driver was very good and helpful. This was my second delivery and on the first one I couldn’t fault the service. I will use them again as the wood is good quality
29 September 2025
Reply from Wern Wood Timber Merchants
Thanks for your review — we appreciate you taking the time to share it.
Sorry the delivery didn’t go to plan on this occasion and that the follow-up wasn’t there when it should have been — that’s not the standard we aim for. We’ve since made improvements to how we manage delivery updates and communication.
Glad to hear the driver was helpful and that you’re happy with the quality of the timber, and we really appreciate you coming back to us again.
Thanks again for your support — we’ll be here when you need us next.
Super quick delivery with top quality timber
At point of ordering I was informed that delivery could be expected in 3 to 5 days. Sounds fair. 18 hours later top quality timber was delivered to the door. Very friendly driver. Will certainly use again.
3 October 2025
Unprompted review
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