Wern Wood Timber Merchants Reviews 

173
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and friendly staff, including delivery drivers, who often go above and beyond to assist with orders. Many people highlight the excellent product quality and competitive pricing, often finding the best value for their projects. The ordering process is generally easy, with many appreciating the quick and efficient delivery service. However, some customers also noted issues with delivery communication, experiencing delays or unexpected arrival times. A few other people also felt that some timber products were not up to standard, mentioning issues like being out of shape or split.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the helpfulness and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness and efficiency of the... See more

Price

People report positive experiences with pricing, often finding them to be great, reasonable, and even the... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and friendliness across... See more

Product

Consumers find product quality to be highly satisfactory, with many reviewers praising the items as described... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very highly recommended! Purchased some marine plywood and they agreed to make a cut in it to my specified dimensions. This was done perfectly down the the millimetre and the wood slotted in easily to... See more

Rated 5 out of 5 stars

Required decking boards and joists for a home project. Ordered the materials from Wern Wood. Price wasn't over expensive and the quality was perfect for the job. Delivery was prompt and delivery staff... See more

Rated 5 out of 5 stars

Great service from Wern Wood. Bought railway sleepers for a garden project also postcrete and some screws. Excellent prices, best I could find for all products. Speedy delivery at reasonable cost ( I... See more

Rated 5 out of 5 stars

I received fantastic service from Wern Wood. Received my insulation order same day which allowed me to get on with the job in hand sooner than I was expecting. They were helpful over the phone as wa... See more

Company replied


Company details

  1. #59 of 69 best companies in Timber merchant
  2. #89 of 123 best companies in DIY Store
  3. #138 of 189 best companies in Garden centre
  4. #52 of 67 best companies in Landscaping Supply Shop
  5. #7 of 9 best companies in Plywood supplier
  6. #18 of 20 best companies in Woodworking Supply Shop

Written by the company

Wern-Wood is an independent timber merchant serving South Wales, supplying high-quality timber, fencing, decking, and building materials to both trade professionals and DIY customers. With a strong focus on value, availability, and reliable service, Wern-Wood is committed to offering competitive pricing, including a Price Match Promise on like-for-like products. Customers can benefit from a convenient next working day delivery service, with the option to select a preferred delivery date at checkout, as well as Click & Collect from the yard. Orders are handled by an experienced team who understand the demands of building projects and aim to provide a straightforward, dependable service from order to delivery. Wern-Wood combines traditional merchant values with a modern, customer-focused approach, making it easier to source the right materials quickly and with confidence.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

173 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(173)

98 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic company ,Fantastic timber

Visited today after messaging them on social media. Nothing was to much trouble all the boys extremely helpfull. And the price was the best i found .quite easy to get fobbed off with bent timber, but quality was fantastic. Cheers

18 April 2024
Unprompted review
Wern Wood Timber Merchants logo

Reply from Wern Wood Timber Merchants

Hi Russel, Thanks so much for leaving this 5* review! We hope to see you again soon. Have a lovely day!

Rated 5 out of 5 stars

Recommend

Good prices, good quality and easy to order, have used them several times and will use again

12 April 2024
Wern Wood Timber Merchants logo

Reply from Wern Wood Timber Merchants

Thanks Craig!

We appreciate your repeat business and look forward to seeing you soon

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