WESH UK Reviews 19

Been with WESH for nearly 20 years! Solid as a rock. On the handful of occasions I needed to enquire about a potential issue, the response was always there, day and night! And all was sorted in double-quick time!
They always keep you in the loop over system updates with notifications months in advance. Likewise. with reminders for service renewals, etc.
An exemplary high standard of genuine customer service to accompany peerless web / mail hosting.

Issues with domain transfer started as soon as previous provider switched over. Help desk unhelpful, avoided answering directly asked questions repeatedly. Help desk did not provide any constructive solutions to resolve the issue. Help desk more interested in verbal exchange constantly blaming customer for issues when customer was openly trying to solve the problem and asking help desk for help. Haven’t had access to domain since transfer.

Really helpful staff and reliable company.
I appreciate the extra support and encouragement the staff members provide for people who aren't familiar with web hosting!

I'm so happy I moved my small business website to WESH! Not only do I know my website is safe in their hands, but I love the fact that they provide an all round IT service. Rich and the team are always incredibly helpful and knowledgeable and respond very quickly to queries and issues. Would definitely recommend! :-)

I'm delighted to have found WESH UK for my domains, hosting and websites. Both of my websites that I host with them have improved performance, simply by switching to their server.

They're also much better value than most other UK domain registrars and hosting providers. I'm saving money both on hosting and on renewing all my domains with them.

Not only that but their servers are in the UK, and they provide some IT support as part of your package! I also find their helpdesk easy to use and quick to respond. That in itself is worth its weight in gold.

WESH UK have become a trusted partner, not only for my websites but also for my clients. Thank you!

We have been hosting our own and client websites with Wesh UK for 6 months, I must say its a far superior service compared to other companies. Would reccomend

WESH have provided hosting services to me for several years. They've been consistently competent, proactive, helpful. When I've had an issue, they've responded very fast and with advice that was straightforward and directly actionable. I'd recommend them without hesitation.

Very impressed with WESH UK – have moved everything across to them – my domains, hosting etc – and I’ll be doing the same for my other ‘side hustles’ as I call them. They seem to care about their customers – you don’t feel like a number in a line waiting to be served – and just the fact that I can send an email or call them and they respond quickly and attend to the issue really promptly. I’ve already recommended them to two people and I’ve only been with them a week. And I love that you get free IT help too. Only wish I’ve discovered them years ago.

Wesh Uk are a cut above the rest. If you are looking for a website host then no need to look any further. We are extremely satisfied with the service provided and would not hesitate to recommend them.

Unprecedented services and great team that really taking the UK server hosting to a whole new level. I found Richard and the team very resourceful, patient and helpful. They Capitalize on every opportunity to go above and beyond to make sure your website is running at a professional level.

As a person that didn't have any background in website design or management, at first, I was not sure. But after I made the first contact with them I signed up and started using their services realised that was absolutely the right choice. They provided me with a very professional at the same time personal level customer services. Very prompt with ticket replies and the site has never had any issue with running.

Definitely don't go elsewhere and recommend them for any size businesses.

I have been a client for 7 years and WESH UK have been brilliant. Recently I had some serious issues with my website and they managed to repair and fix everything diligently and professionally. I would totally recommend WESH UK to anyone looking for help with their website. A+++

WESH UK are amazing! I'm a tecnophobe but have had to overcome this somewhat due to starting my own business. WESH UK are worth every penny! I was struggling to understand all the jargon and technical things like 'plug ins'. WESH UK were very patient with me, explaining everything and it really felt like a personal service. I email them to ask them to 'fix' something, and it's done almost immediately!
Will be recommending WESH UK to everyone I know!

Ive used wesh hosting several times for various sites over the past 5 years.
Any issues were sorted promptly and even when the mistake we're my fault for not having enough knowledge, they still went above and beyond to help me out.

I have no issues or problems recommending them, decent people at wesh...

The team at Wesh are simply outstanding. They provide a top class service, in a timely, effective and friendly manner.

I've found that they always go the extra mile, which make me feel completely confident in wholeheartedly, and without reservation, recommending them to anyone.

Sarah

Wesh was recommended to me over 10 years ago. It was a good choice and I am glad I went with them. Over the last 10 years I have had several reasons to call for support, nothing has ever gone wrong, but when I have wanted to change things I have had outstanding support, I have contacted them and been able to get on the spot help. Some of the things I have wanted to do have been quite complicated for a novice at websites and emails, but I have always found any instructions to be clear, correct and easy to follow. I think on the one occasion I managed to loose myself, only to receive an email from Richard to tell me its all been done and updated. I have always been polite, patient and thoughtful that that Wesh maybe dealing with somebody else when I have called and I have had nothing other than polite and friendly conversations. I certainly treat people how I wish to be treated. I would recommend WESH I have and will continue to.

Outstanding hosting support. Responsive to all our issues within 24 hours and technical advice and support are dealt with in a very proactive way. These guys have a rare extra mile approach - would highly recommend.

WESH UK is a hosting company with an attitude problem. Do something they don’t like and you might get a mouthful of ‘verbal’ from them!

I was a WESH customer for 11 years, but when I decided it was time to move – after another of their system updates stopped my email from working (again), I discovered what they really thought of me.

Here’s a reply from the Managing Director of WESH UK, after I requested help releasing some domains for transfer:

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“Unfortunately in all the time you have been with us, you have ignored every piece of advice, every request and every notification, and had a go at us for it, and to this day not once have any of us received an apology, which has not gone un-noticed.

Paying for a service is not an automatic entitlement to treat people like dirt.
Looking after your IT needs is a 2 way partnership, not a 1 way street of 2nd rate intolerant abuse from you.

As advised, your TAG’s will be changed and we obviously wish you well, as no amount of advice is helping as you seem intent on taking your business to one of the worst, most complained about companies in the industry.

We hope you don’t treat them the same way you treated us, although we know that won’t happen, because they simply don’t care.
Yours sincerely
Richard Wraith
WESH UK Website Services”
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I was astonished at the vitriol with which the reply was written. The angry accusations and the note about not receiving an apology – What is that about?

The note is clearly from a person with anger problems that run deeper than a single customer asking for help. It’s over the top and smacks of an ‘open wound’ that needs help. However, in the context of Hosting it is worryingly unprofessional and not a good advert for them.

I wish I could say the email was an isolated incident, but I also have a 1000 word rant in my in-box (that’s 2 sides of A4). WESH seem to accumulate resentments rather than move on. It’s a bizarre business attitude. If I needed confirmation of my decision to move, I have it now.

Need more? Look at what reviewer ‘Mark’ had to say. Then look at the WESH reply. It illustrates what I have been saying – a scathing personal attack on their customer.

I believe there is a serious attitude problem just beneath the surface at WESH UK. They say they want to be personal and friendly, but in my experience that means angry emails when you leave.

I had no idea they thought of me with such scorn.

[Wow, just read their response, below.
I'm depicted as a total monster! I guess my 'Please' & 'Thank You's on the Support Tickets were lost in translation?

I enjoyed the reference to 'Black magic', very creative! But seriously Mr Wraith, your attempt to discredit me with fictional statements achieves a new low. Anger first, now deception?

'The (man) doth protest too much, me thinks'.]

I am a freelance web designer and I use Wesh for all my customer's websites and have done for years. They are the only hosting company I can truly recommend without any hesitation or worry. Support is fantastic and should you hit a problem, you can speak to a real person and have it resolved. Fantastic.

If you're looking for condescending support, a system that doesn't work as advertised (and then charges you for their errors), this is the perfect host for you.
If you like being patronised, talked down to and generally treated like an inconvenience, then by all means do use WESH.
Otherwise, I would highly recommend looking elsewhere for a hosing company.