If I made an order for a project, I expect it to be sent in one shipment. Also, delivery times on website does not always correspond to emails follow ups. However, products are great and competitive.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall great service. It was just a shame that a couple of the items were not in stock and therefore didn't turn up on time. Maybe it would be better when something isn't available straight away t... See more
Company replied
we placed the order and you supplied the items as order never a problem 4.5 as a mark as always need to leave room for improivement
Company replied
Very good service from West Base, alarms came well packaged, all in working order. Kept informed of my despatch. However, poor delivery service from Royal Mail, came a day later than informed on track... See more
Company replied
Company details
- #29 of 29 best companies in Electrical wholesaler
- #28 of 32 best companies in Electrical equipment supplier
- #43 of 49 best companies in Wholesaler
Written by the company
Wholesale Electrical Supplies Online
Contact info
Unit 3, Imperial Park, HA4 0JW, Ruislip, United Kingdom
- 020 8842 3544
- contact@westbasedirect.com
- westbasedirect.com
4.1
Great
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 17% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery and a very well made…
Quick delivery and a very well made product made by FuseBox highly recommend
30 July 2026
The purchase was exactly what i was…
The purchase was exactly what i was looking for, very good product.
7 August 2026
Reply from West Base Electronics Ltd
Dear Customer,
Thank you for your great feedback. We’re delighted you’re happy with our prices, delivery, ordering and service.
Excellent range of products and very…
Excellent range of products and very prompt delivery. One of my favourite suppliers.
3 August 2026
Reply from West Base Electronics Ltd
Dear Nigel,
Thank you so much for your kind words. We’re delighted to be one of your favourite suppliers.
Great service
27 July 2026
Reply from West Base Electronics Ltd
Dear Ian,
Thank you for your review. We’re happy you had a great experience. We look forward to serving you again.
Great Service.
30 July 2026
Reply from West Base Electronics Ltd
Dear Paul,
Thank you for your kind review. We’re glad you had a great experience. We look forward to serving you again.
Ordered something that was advertised…
Ordered something that was advertised as available. Is actually out of stock till May 2027. Asked for a refund which I am still waiting for 3 weeks later! Awful!
.
15 July 2026
Unprompted review
Reply from West Base Electronics Ltd
Dear Paul,
Thank you for your wonderful feedback. We're delighted to hear you had a great experience with our website, communication, and fast delivery. Your satisfaction means a lot to us, and we look forward to serving you again.
Perfect product perfect service and a…
Perfect product perfect service and a great price what more could you ask for. Highly recommended
28 July 2026
Reply from West Base Electronics Ltd
Dear Customer,
Thank you so much for your amazing review. We're thrilled to hear you were happy with the product, service, and value. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you again.
Reply from West Base Electronics Ltd
Dear Mohammad Pour
Thank you for your wonderful feedback. We're happy to hear you were pleased with the packaging and fast delivery. We truly appreciate your support and look forward to serving you again.
we placed the order and you supplied…
we placed the order and you supplied the items as order never a problem 4.5 as a mark as always need to leave room for improivement
29 July 2026
Reply from West Base Electronics Ltd
Dear Customer,
Thank you for your continued support and thoughtful feedback. We're delighted to hear that everything was supplied as ordered and that you've consistently had a positive experience with us. We appreciate your 4.5-star rating and your reminder that there's always room to improve. We look forward to serving you again and earning that full 5 star next time.
Poor delivery service
Paid for delivery which hasn't arrived in time and we had to reschedule our date with the electrician.
4 August 2026
Unprompted review
Reply from West Base Electronics Ltd
Dear Christine,
Thank you for your kind review. We're glad to hear your order arrived promptly and was exactly as described. We appreciate your support and look forward to serving you again.
Reply from West Base Electronics Ltd
Dear Stuart,
Thank you for your kind words. We're so pleased to hear you were happy with our service, the quality of your new consumer unit, and the value we provided. Your feedback means a lot to us, and we look forward to helping you again in the future.
Excellent order management and delivery…
Excellent order management and delivery service
27 July 2026
Reply from West Base Electronics Ltd
Dear Ahmed,
Thanks for your great feedback! We're delighted you were happy with our order management and delivery service. We appreciate your support.
What I paid for wasn’t in stock
What I paid for wasn’t in stock, they tried to fob me off with an mister fan thing instead of an air conditioning unit, the order was cancelled over a month ago and I’ve still received no refund
30 July 2026
Unprompted review
Fast delivery
27 July 2026
Reply from West Base Electronics Ltd
Dear Mike,
Thanks for your great review. We're delighted your order arrived quickly. We appreciate your support and hope to serve you again soon.
Reply from West Base Electronics Ltd
Dear Mr I. Colwell
Thanks for your great review. We're delighted you were happy with both our service and products. We really appreciate your support.
Quick and easy service.
I bought 2 smart PIRs and 2 chargers actors at a good price.
They all arrived well packaged and worked perfectly.
Highly recommended.
23 July 2026
Reply from West Base Electronics Ltd
Dear Adam,
Thanks for taking the time to leave a review. It's great to hear you were happy with the products, packaging, and value. We look forward to serving you again.
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