Western Dental Reviews 

Horrible experience. a Dr. gave me an estimate about $1,700 for a deep cleaning and some others things that I neither need them. I only got the cleaning and never went back for anything else. They are scam, they hook me up with a loan. When I called Wester D. to stop the treatment, they direct me to the Financial company, "Sunbit". Sunbit direct me to West. Dental. Both companies at Madera CA are taking advantage of adult people charging for unneeded and costly treatments. Be aware of them.

Dr. Robyn Hall treated me with utmost professionalism and care. Very sensitive and reassuring. By far my best dentist visit ever !

THE WORST DENTIST OFFICE EVER 1101 BROADWAY CHULA VISTA CALIFORNIA THE RECEPTIONIST BOTH OF THEM RUDE BEFORE I WENT TO MY APPOINTMENT I SPOKE TO MEDICAID EVERYTHING WAS GOOD I GET THERE SUDDENLY IT'S NOT I EXPLAINED WHAT I JUST SAID AND CALLED MEDICAID BACK SHE ASK TO SPEAK TO HER AND FOUND OUT THE RECEPTIONIST ENTERED WRONG INFO SO I'M GOOD BUT IM NOT THIS CHICK IS MAD MADE ME WAIT FOR 1 HOUR WHILE WAITING I'M FINDING A NEW DENTIST SO I WAS THE LAST PERSON THEY CALLED I SAID NO THANKS NOW THEY WANT TO HELP ME HELL NO BUT THIS IS THE FUNNY PART WHILE THEY THOUGHT THEY WERE HURTING ME U HURTING WESTERN DENTAL WHEN I SAID NO AT 4 THE PLACE WAS EMPTY THEY CLOSE AT 6 I LAUGHED AND WALKED OUT HELL NO DON'T GO

Absolutely worst of the worst. Completely dysfunctional business. Stay away from medicare advantage plan that has Western Dental as their only dental services provider. At my appointment, waited for an hour only to be told my insurance has not approved the treatment yet (after two weeks). And today when repeatedly trying to call to confirm insurance approval for my rescheduled appointment tomorrow, no one answered my calls. Instead, every single time I was put on hold for more than 20 minutes only to hear "no one is available to take your call, good bye" at the end. Can't be any worser.

If I could give this place negative stars, I would.
The rudest, most antipathetic, low IQ receptionists I have ever met, a dingy, dirty waiting room and filthy toilets. They booked me in for an appointment for an emergency chipped tooth and then waited until I was there to tell me they couldn't see me because my insurance has me assigned to a different dentist....
But they somehow couldn't say that on the phone when they booked me in and took my details (including my insurance card).
They were obnoxious and the kind of receptionists who clearly can't get a job elsewhere because of their lack of charm, charisma, efficiency or general hygiene. Avoid this place like the plague... unless you want to get the plague, in which case use their filthy bathrooms and sit in their dirty waiting room.
Disgusting place with disgusting "service"

This is regarding the El Monte office. My experiences have always been great. I’ve had plenty of work done and I’ve always been treated very good. I’ve usually see Valerie and Marie. I dealt with Camille as well on my last recent visit and they are all wonderful. They make me super relaxed and never worry about what I have to have done. As for Dr. Zioghn, he’s done really good work on my teeth and I’m super pleased with my results. If you go there make sure you meet Valerie. She’s super fun and very helpful.

If there was less than one star, they would get that.

I usually extra novocaine to be numb. This time, the dentist didn't believe me, and rather than giving me an extra injection and waiting 15 minutes to drill into my tooth, she called in 4 staff members, 2 of whom were big burly dudes, to hold me down while she worked! It was INSANE! I was yelling and thrashing around, but she just kept on til she was done.

Our time has no value to them
Western dental garden grove
Them emphasize to be on time I reached 4 pm as per my appointment now it’s. 5:50 waiting no body is responding well
It happens several times and it has to be my last visit here

my experience at the Western Dental Concord office located at 1821 Concord Ave.

Unfortunately, the level of service has been consistently disappointing. The front desk staff repeatedly ask for the same information during each visit, which suggests a lack of proper coordination and record management.

More concerning is the conduct of the office manager, who has not demonstrated the expected level of professionalism or courtesy. Attempts to raise concerns have not been handled appropriately, and there appears to be little effort to listen to or resolve patient grievances.

In addition, my appointments have been canceled multiple times without adequate notice, causing significant inconvenience and disruption.

I respectfully request that these issues be reviewed and addressed immediately. Patients should be able to rely on professional communication, efficient processes, and dependable scheduling.

This company is sending text messages regarding fake appointments that my minor chid supposedly had- they have been in litigation previously for deceptive tactics like this. My child has never been a patient- I called concerning a possible fraudulent use of his insurance after their multiple text messages and the first two times I was placed on hold for 20 minutes plus then disconnected- called back as if I was paying a bill and the rep asked me to prove it was them texting me. Scams abound! Steer clear and Google this shameful company before considering. So disgusting

If I could, I would give Western Dental no star.
Recently I received an unexpected charge of $560.0 for 2025. This charge was out-of-pocket, and I was never presented with or asked to sign any prior agreement for this service, which I never even received. Between 2024 and 2025, I received the same routine dental cleaning services at Western Dental; and after each visit, I paid the required service fee of about $30 or slightly more on the same day of the services. I contacted the Western Dental billing department several times to request a detailed explanation of the charges and the explanations I got during two separate phone calls were completely different. They promised to send me an itemized statement, one month passed that I did not receive. I called to ask about the detailed statement again, and still did not receive it. And then I emailed billing department to request the detailed statement but no response. They sent me a bill again with extra $169.50 late fee. I called the billing office again and requested to speak with their manager. After insisting on a clear explanation, I finally received a statement by email. The manager told me that I need to speak directly with the office provider for clarification. The following day I visited the office to speak with a lady in charge; however, her explanation was different from the previous explanations I had received via phone call. Her attitude was unhelpful, indifferent and unconcerned, and she simply told me to contact my insurance company. I explained that any out-of-pocket charges should have been clearly explained to me and approved by me in advance. And furthermore, I never even received the service that I am now being billed for. The billing process has been confusing, inconsistent, and lacking in transparency; furthermore it made me frustrated. I have already paid for all services I have received for basic cleaning. I do not know exactly what the $632.50 charge is for, but I do know that it is for services I have never received. I disputed this charge to their corporate office. Without a doubt they speak with one voice.
During my dental cleanings in 2025, the procedures were consistently incomplete and very rough, the dental hygienist (his name Hassan) had a very poor attitude and even got into an argument with his assistant in front of me. The assistant left, and another one was brought in. Throughout the entire cleaning process, the hygienist was very angry and clearly rushing, painfully scraping a few areas between my teeth without proper care. My teeth were also never polished during any of my visits in 2025.

- paid $1760 for a periodontal treatment that my new dentist said I was overcharged for, she doesn't even recognize and didn't help address my issue. Look up Gum Rx Western Dental scam! It was so predatory and disgusting for them to do this to me WHILE I WAS PREGNANT. I could have used that money for my baby. Absolutely shameful.
- I agree that front desk staff can be very impatient and rude
- they kept my husband waiting for over an hour for his appointment which meant I was home with our baby alone. So disrespectful of our time. This was the last straw.
- some of the dental technicians were kind and the dentist was fine.
- I got a letter from my insurance asking for more information about a treatment I got from them, which meant that this location didn't give my insurance the information they needed. I am not a dentist so I couldn't explain what they did and why - it's not my area of expertise. I spent hours on the phone trying to reach them, on hold and bounced around until I finally got ahold of someone at a central location who said she'd reach out to the Venice Blvd clinic to have them do their job and inform insurance of what procedures they're doing and why.

I went in for a crown and set up a payment plan for the procedure with a $400 deposit. Dentist decided it could not be done and I needed an implant. they wouldn't give me a bridge and offered to pull my side-front tooth. I decided to cancel services with them and get my $400 refunded. The office finance manger-Valerie agreed to process the refund (Feb.9th). As of March 2nd I have NOT received the refund. She assured me she was calling corporate billing daily to check on it. I called Corporate billing 3/2/26 and they had NO record of the refund request. Valerie blatantly lied to my face about placing a refund. After being in the office initially, for 1 1/2 hrs. they decided to give me a deep cleaning and only cleaned the right side of my mouth!!! The numbing shot caused my my right nostril to be in pain for a week. I HAD TO GO THRU CORPORATE GRIEVANCE AND DELTA TO GET MY REFUND PROCESS "STARTED". DON'T GO TO THIS OFFICE!!!

I was charged for unnecessary X-rays and not informed about the charges. They were supposed to send a referral to my insurance for care needed by a specialist. They never sent the referral. I called the office and got no help. I was told to call back later. I requested they send me the X-rays so I could make the appointment with a specialist and was told that I need to request them from the office.....I was talking to the office. I will be switching providers and disputing the charges. I would not recommend this office to anyone.

They don't listen to what you want and do what they want. They made me a completely useless pair of partials I told them I didn't want just to charge medi care. I basically threw them on the trash when I got home. Western Dental is a bunch of incompetent rip offs.

I went to Western Dental and was told I had 7 cavities and needed their GumX treatment. I took their word for it because I thought they were trustworthy. Obviously I was wrong and now I’m on the hook for the GumX because I accepted it. DO NOT GO TO WESTERN DENTAL and certainly DO NOT ACCEPT GUMX IF THEY PUSH IT ONTO YOU!! I’m also left wondering if I even had 7 cavities to begin with considering they have a history of pushing unnecessary treatments onto patients. Check them out on the BBB website and their page is rife with complaints of the GumX treatment being pushed onto people.

Had to get 2 broken teeth removed in back. Western Dental Explained everything thoroughly. Amazing Doctors !!!! ESPECIALLY DR.SHAMOON ! He was Fast, Efficient and Pain Free ! I couldn't believe how good he was. I Definitely Recommend Western Dental Chino 🪥 🦷❤️💯 - Brian L.

I made my appointment, they did my x rays told me I had 2 cavities, and I needed deep cleaning, since I have 2 loose teeth I desperately need the cleaning, but western dental doesn't take there patients seriously, they told me to call back to schedule the deep cleaning, and I called back and waited 1 hour after they finally get back to the phone they say they dont have in record my visit that they will call back so terrible the lady said she will call the manager to approve i need deep cleaning and I had already went for my check up and on top of all there garbage service they didn't call back dont go to western dental they are terrible and don't take customers serious

DO NOT GET TRICKED INTO GETTING GUMX. They make it seem like you need it and you don’t. It cost $1400 out of pocket and Amazon offers several other packages for 50-$200 that does the same thing. No insurance covers it and no other dental office sells that brand. It’s simply a scam for some hydrogen peroxide.

Aside from that, they did not bill insurances correctly and I ended up having to put hours in to resolve the issues. The front desk people are extremely rude.

They will cancel your appointment when you arrive early or on time because of over booking. They aren’t regular rude either, the women who work there are secure in their jobs and have no interest in providing even basic courtesy.

Save yourself and go anywhere else.