WESTFIELD FASTENERS LIMITED Reviews 

Westfield Fasteners provided a Westfield Fasteners provided a very poor level of service on a recent order for almost £2,000. The whole process, from order confirmation through to customer support, felt misleading and unprofessional.

Despite advertising next‑day delivery on many products, I was informed after placing the order that delivery would take two weeks, which was not acceptable for my needs. When I called less than 48 hours later to cancel, I was told I would be charged a 25% handling fee, even though the operator confirmed the order had not yet been processed. The attitude on the call was rude, unhelpful and showed no willingness to resolve the issue.

I followed up by email to cancel the order, but my messages were ignored for three days and the goods were dispatched anyway, leaving me with little practical choice but to accept the delivery. On top of this, I have since confirmed that their pricing is significantly above the market average, and this is not the first time they have let me down.

In summary, my experience is that they are overpriced, unreliable, and do not treat customers fairly once they have secured payment. There are many alternative fastener suppliers offering substantially better prices, more reliable lead times and a far more professional attitude. on a recent order for almost £2,000. The whole process, from order confirmation through to customer support, felt misleading and unprofessional.

Despite advertising next‑day delivery on many products, I was informed after placing the order that delivery would take two weeks, which was not acceptable for my needs. When I called less than 48 hours later to cancel, I was told I would be charged a 25% handling fee, even though the operator confirmed the order had not yet been processed. The attitude on the call was rude, unhelpful and showed no willingness to resolve the issue.

I followed up by email to cancel the order, but my messages were ignored for three days and the goods were dispatched anyway, leaving me with little practical choice but to accept the delivery. On top of this, I have since confirmed that their pricing is significantly above the market average, and this is not the first time they have let me down.

In summary, my experience is that they are overpriced, unreliable, and do not treat customers fairly once they have secured payment. There are many alternative fastener suppliers offering substantially better prices, more reliable lead times and a far more professional attitude.
AVOID AVOID AVOID

I've used Westfield fasteners a few times, usually for bolts and fixings for a boat, so in A4 stainless steel!! , they seem to have everything you could ever need in every size, fair pricing and good communication always.
Recommend.

Prompt and quick service: I am kept well-informed at all stages of the transaction from acceptance of my small orders through to delivery.

only a small order, but all good next day delivery at christmas. 5 star seller saved

If I could give 6 stars I would - exceptional. Brilliantly detailed website, easy order, perfect delivery updates and super fast delivery. Beyond perfect at every level. Brilliant company

Great company. Good price very fast delivery. They will be my default for any more fasteners.

Ordered Friday and delivered Saturday by Royal Mail.
As described, perfect for the job.
Thankyou.

Item as described very fast delivery in perfect condition well packaged A+++++++++ seller thank you

Fantastic service and great to be able to speak to helpful friendly people i will defo be placing future orders and will recommend Westfield Fasteners to my customers too

A very informative organisation. Kept me up-to-date with the progress of an unusual order. Will use again.

a proper british company to deal with , great quality, large stock range. Fair prices for small orders.
prompt service. will use more and more, rebuilding a classic bike !

Easy to use website with a comprehensive choice. Fast delivery and the product was great value for money.
I will definitely use again for further purchases.

Prompt work, valuable advice.
Our company is satisfied with your supply of specific screws UNF A4.
Thank you!

Sensible easy website, comprehensive. Well packaged, would recommend.

great company, always supply what we need promptly and correctly, staff are wonderful as well

Small order, easy to order, excellent choice, ordered one day, delivered next! Kept me informed would definitely use again.

Comprehensive range of bolts, which are easy to identify on the web site. Ordering process was straightforward and confirmation of the order and its dispatch were promptly notified. It took just over 24 hours from placing the order to being in receipt of the items ordered. Clear documentation including a sales receipt. Excellent service.

Wanted a nut and bolt supplier. Found this specialist.
Selecting the fasteners has always been so comfortable, well explained, sufficient selection to choose from and reasonable quantities.

So I keep going back and would recommend.

Items arrived next day.

A wide range of good quality items available. Reasonable prices and shipping costs. Secure packaging .Fast despatch. Good communication.