West kiss Hair Reviews 

1,058
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the product and hair quality, often describing it as beautiful, soft, full, and true to length, with minimal shedding. Many appreciate the natural appearance and density of the hair, with some noting it blends so well it's mistaken for their own. Reviewers frequently highlight the exceptional customer service, mentioning prompt responses, helpful communication, and assistance with customization and order details. However, some customers experienced significant issues with delivery, including long wait times, lack of tracking updates, and concerns about the accuracy of information from the company regarding shipping status. A few other people also felt that the product quality was inconsistent, citing problems like burnt-smelling hair, mixed synthetic fibers, poor curl retention, and strong unpleasant odors that persisted even after washing. There were also instances where customers received incorrect items or found customer service unhelpful when trying to resolve product-related complaints.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction with the quality... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of wigs and hair,... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant issues. Some reviewers... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as excellent,... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast shipping and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the hair quality, and the company provides great guidance on customization. Had some delivery confusion when I requested a change to FedEx pickup. I took a few back and forth emails to get the ri... See more

Rated 3 out of 5 stars

Westkiss hair, hands down is gorgeous with exceptional volume! The only thing i dislike is the fact that it doesn't fit my head. They don't cater for small size heads and why should I be charged extra... See more

Rated 5 out of 5 stars

I bought their new Burmese curl 22inch. From the moment I ordered their customer service was exceptional. From wig customisation (I have a small head and wig caps often come too big for me). They kept... See more

Rated 5 out of 5 stars

I absolutely love West Kiss Hair! This is the only company I purchase my wigs from because the quality is unmatched. The density is always full and natural, and the hair blends so perfectly that peopl... See more

Company replied


Company details

  1. Online marketplace
  2. Discount shop
  3. Hair extensions supplier

Written by the company

Welcome to West Kiss Hair, your ultimate wig store! We specialise in premium quality human hair lace wigs with over 400 styles available! 100% Satisfaction Guaranteed! Buy cheap Fashion Wigs in various colors,hairstyles and lenghts online at WestKiss today!


Contact info

3.7

Average

TrustScore 3.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,058)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love my HD lace 6x6 closure wig !!

From beginning to end my experience has been wonderful. I had a custom order for a 26” bodywave wig with a medium sized cap. The seller kept in contact with me even after delivery! She made sure I received my package and that meant a lot to me. I ordered the wig for my graduation, it came earlier than estimated , the wig took to coloring well. I have t experienced shedding at all , thank God ! It’s really soft and no smell !

6 March 2023
Unprompted review
Rated 5 out of 5 stars

I was very skeptic to order hair from…

I was very skeptic to order hair from this site. however the hair I received was absolutely beautiful and fully human hair. Just as shown in the pictures. The shipping time was over 2 weeks though and I find their wig a little pricey. Despite the cons mentioned this will be my go to hair site as I know what I am getting for my bucks.
Please don't follow the social media influencers. Do your research and find one that seems trusted and continue from there.

14 February 2023
Unprompted review
Rated 5 out of 5 stars

Great Quality

First of all the interaction has been great from start to finish. Updates were provided through the process from order confirmation to the package being delivered. The order was placed on the 10th and was received today (20th) which is super fast in my book. It is evident that the quality of the hair is superb, the silky feel and look is top tier. The hair is thick and bouncy and for that I am super happy!!! I will be back with an updated review after the knots are bleached and install is done

20 February 2023
Unprompted review
Rated 5 out of 5 stars

West kiss hair has been my go to hair…

West kiss hair has been my go to hair vendor for years. Hair bundles are full and thick and their wigs are full and thick as well.delivery came before expected date.west kiss will always be my hair vendor.

7 February 2023
Unprompted review
Rated 1 out of 5 stars

I did not receive the wig I ordered!!

They sent me a Wig that looks like something from the Adams family!! I ordered a Lace front wig and got a Closure wig!! I spoke with customer service and they said I ordered a Closure wig which I didn't order a Closure wig..There Website is very confusing and they sent me a Wig that's not even on there Website. I could not return it because I cut the Lace! And the Wig has a lump that sticks out and it won't move. Plus the Wig came to me Wild looking no style no nothing, it probably was a Wig someone else Returned! Oh and I received the used messed up Wig. I didn't even notice the Lump or hump sticking out the Wig, until after I cut the lace from my mannican. So no I will not be purchasing a Wig from your business ever again! Thank you

1 February 2023
Unprompted review
West kiss Hair logo

Reply from West kiss Hair

Hey, dear.
Thanks for your feedback. And we are so sorry that the wig didn't live up to your expectations.
There are different lace size options on our website for customers to choose from. I just checked that the wig you ordered was a 5*5 transparent lace closure wig, dear.
And if you do not like the wig you ordered, we also accept the return or exchange request as long as the hair is unused. We also would like to try our best to help you. I just noticed that my colleague had provided the return address to you before.
Any problem, pls feel free to contact us.

Rated 5 out of 5 stars

love this hair!!

The hair was extremely soft and thick! I ordered a 24 inch body wave 5 x 5 hd lace wig. Wig hair was not thin on the ends and felt very soft. I am very excited to customize wig and see how HD the lace is. Came super fast too!

30 December 2022
Unprompted review
Rated 5 out of 5 stars

Amazing

Love the wig. It looks exactly how it looked on the website. Blended very well and good texture

29 December 2022
Unprompted review
Rated 5 out of 5 stars

Although I had a problem with my…

Although I had a problem with my delivery address for whatever reason, the seller did a AMAZING job communicating with me to make sure I got my order successfully. The wig was very soft and even came pre curled. I just got it installed today which the knots bleached very well and the curls are still soft! Thank you again for everything :) I’m loving the wig so far.

16 December 2022
Unprompted review

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