West kiss Hair Reviews 1,055

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting that the hair is soft, full, and looks natural, often mistaken for their own hair. Many appreciate the detailed guidance on customization and the excellent customer service, which includes timely updates and responsive communication throughout the ordering and delivery process. Reviewers frequently highlight the fast shipping and the longevity of the products, making them a reliable choice for repeat purchases. However, some people experienced issues with delivery, including confusion and significant delays, leading to frustration and a lack of clear information about their orders. A few customers also reported receiving products that did not match their expectations, citing problems like unpleasant smells, excessive shedding, or discrepancies in product description and quality upon arrival.

What people talk about most

Product

Clients share positive opinions on product, with many expressing satisfaction with the quality, softness, and... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the high quality... See more

Order

People report ambiguous experiences with order, with some customers expressing significant dissatisfaction,... See more

Customer service

Users describe positive interactions with customer service, highlighting it as phenomenal, exceptional, and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising fast shipping,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the hair quality, and the company provides great guidance on customization. Had some delivery confusion when I requested a change to FedEx pickup. I took a few back and forth emails to get the ri... See more

Rated 4 out of 5 stars

I would like to share my feedback regarding the wig I received. It is exactly as advertised—from the density to the length, with minimal shedding, the quality appears excellent. Although I haven’t wor... See more

Rated 3 out of 5 stars

Westkiss hair, hands down is gorgeous with exceptional volume! The only thing i dislike is the fact that it doesn't fit my head. They don't cater for small size heads and why should I be charged extra... See more

Rated 5 out of 5 stars

I absolutely love West Kiss Hair! This is the only company I purchase my wigs from because the quality is unmatched. The density is always full and natural, and the hair blends so perfectly that peopl... See more

Company replied


Company details

  1. Online marketplace
  2. Discount shop
  3. Hair extensions supplier

Written by the company

Welcome to West Kiss Hair, your ultimate wig store! We specialise in premium quality human hair lace wigs with over 400 styles available! 100% Satisfaction Guaranteed! Buy cheap Fashion Wigs in various colors,hairstyles and lenghts online at WestKiss today!


Contact info

3.8

Great

TrustScore 4 out of 5

1k reviews

5-star
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1-star

Replied to 20% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Please avoid this company

I bought 18' brazilian bundles, loose waves in August after doing extensive research. The hair that I received was soft but had a light smell. It also came quickly After the first week, I noticed that this hair tangled very easy and shed a lot. I take a lot of care with bundles and no matter how gentle I am, this hair continues to shed and tangle. PLEASE GO SOMEWHERE ELSE!! As it is, I cannot recommend this hair, it's not worth the hassle or money. It's not quality hair.

My order number is 600381675

6 August 2025
Unprompted review
West kiss Hair logo

Reply from West kiss Hair

Dear, we feel terrible that your purchase didn’t meet your expectations.
Can you tell us your order number? With this information, our team can quickly pull up your order records and take targeted action to fix the problem.
Please share your order number with us at your earliest convenience, and we’ll reach out promptly to discuss the next steps.
Thank you for giving us the opportunity to address this issue.

Rated 4 out of 5 stars

Great Quality Wig and customer sservice .

I would like to share my feedback regarding the wig I received. It is exactly as advertised—from the density to the length, with minimal shedding, the quality appears excellent. Although I haven’t worn it yet due to the density being more suitable for the cooler fall weather, I was able to bleach it successfully, and it gave a very realistic scalp appearance. Overall, I am very pleased and will definitely consider purchasing another wig from Westkiss in the near future.

25 July 2025
Unprompted review
Rated 3 out of 5 stars

Westkiss hair please cater for small heads

Westkiss hair, hands down is gorgeous with exceptional volume! The only thing i dislike is the fact that it doesn't fit my head. They don't cater for small size heads and why should I be charged extra for having a small head? Makes no sense. They could have delivered on time instead time was waisted on back and forth emails. Hoping they'll do better next time

2 August 2025
Unprompted review
Rated 5 out of 5 stars

Great and perfect hair!

Westkiss has the best hair ever. They’re the best company. This hair is so soft and lust. I love the texture and everything about this hair. I’ll be placing another order real soon. Oh, I’m loving my free gifts. They’re perfect! Thank you so so much. 🥰

6 August 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ 10/10

⭐️⭐️⭐️⭐️⭐️ 10/10 – The BEST Hair I’ve Ever Had!

I don’t usually leave reviews, but Wess Kiss Hair truly deserves one! This hair is EVERYTHING. First of all, it lasts forever — I’ve worn it multiple times, styled it, colored it, and it still looks brand new. The quality is insane.

The lace? TRUE HD. It melts perfectly into my skin with no effort. It’s so natural-looking, I’ve had people ask if it was my real hair. The knots bleach easily, and the lace is soft and super easy to work with.

And the best part? The hair always comes longer than described. I ordered 28 inches and swear it looked more like a 30. It’s thick from root to tip, no thin or scraggly ends. You’re definitely getting more than what you pay for.

If you’re thinking about trying Wess Kiss Hair — do it. It’s hands down the best hair I’ve ever purchased. I’m never ordering from anywhere else again.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Really love the lace and how thin and…

Really love the lace and how thin and small the knots are. REAL HD. The length is longer than 30inches and i’m 5’6 and it was swaying on my butt. It is super thick too. I purchased the 250% density. Can flat iron bone straight and can stay bone straight for days without passing the flat iron. Would definitely recommend if you’re looking for a bone straight silky look.

13 July 2025
Unprompted review
Rated 5 out of 5 stars

Westkiss was prompt with my order

Westkiss was prompt with my order. The hair was beautiful and voluminous just how I like my hair. It’s true to length and density. The curls are beautiful and bouncy. It’s been 3 weeks and the curls still looks good.

5 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!

Amazing!! Very satisfied with the wig and the fact that it was accurately advertised. Its full from root to bottom, easy for beginner wig people such as myself. I look forward to ordering from them again. And it arrived quick!!

22 July 2025
Unprompted review
Rated 5 out of 5 stars

This is my second time buying wigs from…

This is my second time buying wigs from West Kiss and the first time I brought 5 plus wigs different lengths and different styles. The quality of the hair is amazing and it does not shred. The wigs are great for beginners and come pre-cut and easy to put on. Their customer service was wonderful. They communicate with you from start to finish asking about the correct size of your head circumference and also contact you regarding your order being shipped and also delivered and asking if you received your order. I just started wearing my second order wigs yesterday and Wow I received so many compliments. The hair is soft and true to size and also the prices are reasonable. The wigs comes with an adjustable band and clips. Westkiss is definitely worth it. I will definitely be ordering for a third time. Thank you WestKiss. I was not disappointed.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

10/10 would recommend

I’ve been a longtime customer of West Kiss and will for SURE continue to purchase products from them. Their customer service is amazing and they’re sure to respond to their customers in a timely manner. I recommend them to all my friend and will continue to do so.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

She she hair

Thank you West Kiss Hair for always delivering on time, making sure that I have receive my hair and help me with any thing that I need. Thanks West Kiss Hair for always showing me love!!!!

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Westkiss Service and Wigs

Westkiss customer service is superb. They communicated the whole way through and even accommodated me when I needed a smaller cap. The wig does have a smell but it fades once you allow it to air out. The hair quality was soft, silky, and it did not shed. Also the lace melted perfectly on my dark skin. Thank you Westkiss.

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Burmese curl 22inch

I bought their new Burmese curl 22inch. From the moment I ordered their customer service was exceptional. From wig customisation (I have a small head and wig caps often come too big for me). They kept me updated every step of the way, when order was shipped out and ready for collection. Received the wig and it fits perfectly. I haven’t installed it yet but it looks great quality, curls are soft and no shedding. Very happy with the whole experience

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Skunk Stripe Body Wave

I received the Skunk Stripe Body Wave in 18 inch...I love it...it's full and came ready to wear...I have been a customer for West Kiss for years and never knew they customized wigs to fit your head size. My head is a smaller size and I can't fit wigs...they customized my wig and it's perfect.. delivery was great and most importantly the price was reasonable.....Thank you West Kiss Hair!!

3 July 2025
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE

I purchased a curly wig from West Kiss Hair. When I received the hair the frontal was a different curl pattern. I emailed the seller about it and this was their response "the texture of the frontal part is indeed slightly looser than the curvature of the back of the wig. This is because the frontal part is close to the face, so the wearer will often fiddle with or take care of the hair in daily use. The large curl pattern of the frontal part is more convenient for the wearer to take care of it in daily life, which is conducive to reducing the shedding of hair in the lace part and extending the service life of the hair" I decided to hold on to the hair until meeting with my stylist. When I met with the stylist she washed the hair as it had an awful smell and I figured the frontal and back section of the wig wouldn't be so different when it's styled and moussed. Well the front is slightly wavy and the back is tightly curled. Of course now the seller will not accept the wig after i sent pics of it. When the wig dries from the mousse, it's just a ball of matted hair in the back, so I keep it in a ponytail. Waste of almost $200 and all they will offer is $20 on a future purchase. No way in hell would I order from WEST KISS AGAIN. Wish I could upload a picture.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Best wig company of all times they…

Best wig company of all times they definitely changed the game I’ve ordered 3 wigs in 2 months and about to order again truly what you see is literally what you get and the price is soooo right thank you WestKiss ❤️❤️

18 June 2025
Unprompted review
Rated 5 out of 5 stars

BEST HAIR COMPANY EVER

BEST HAIR COMPANY EVER!

First of all they’re so punctual and attentive.
They really listen to you and make sure you’re content with what you get.
You get what you pay for, which is: good quality hair, real HD lace and longevity!

Bought my second wig and it’s true to length and lace is very thin.

Definitely would recommend

17 June 2025
Unprompted review
Rated 5 out of 5 stars

This is my first time ordering from…

This is my first time ordering from West Kiss and I am very pleased with the hair, I do feel like the wait was a tat bit long but other than that I am very satisfied. The hair is soft, full and the color is amazing! The order also came with some free items that I absolutely love, I will definitely get more wigs from them!

29 May 2025
Unprompted review

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