Westland Insurance Group Ltd. Reviews 

Diana Kennedy, Duncan BC branch of Westland Insurance, is a patient advisor, quoting all the insurance alternatives for our cars and motorhome. She is a pleasure to deal with.

I dealt personally with Cathy Graw and she was sooo helpful and pleasant to deal with! Thank you.

Murray T

Our experience this week with Westland Insurace, particularly with Keegan Thompson went above and beyond the call of duty. He solved our problem with patience and efficiency. Thank you Keegan

Excellent service from Dean Miller. Always quick to respond. Very helpful, very kind!!

Shelly Dievert's customer service was awesome to deal with, extremely friendly and knowledgeable as well as efficient. A pleasure to deal with.

Amy went above and beyond to help me acquire insurance for a leased vehicle on short notice.

She is polite, diligent, efficient at her job.

I would recommend her to anyone looking for an insurance broker.

I requested moving to a three installment payment plan for our home insurance as per a statement from SGI Canada. The broker at the agency advised everything was completed to move to a three pay. I recently received a demand letter for the outstanding amount. When speaking to SGI Canada parent company they advised that the payment method had not been changed at the brokerage and was left as an annual payment plan.

Get away from that insurance as soon as possible the team is not even answer my calls. I sent email three times not responding horrible terrible company stairway.

Jesse Villanueva is my advisor at Uptown in Victoria BC. He has been so helpful for years helping me with all of my insurance needs. He is so knowledgeable and takes the time to explain things. I am so happy he has been there for the last many years helping me, and hope he continues to be at the company, as he goes above and beyond and takes such good care of me.

Westlands customer service is not even a ONE. Every year We would ask to get the paperwork on our house insurance at least one month before its due. DID NOT HAPPEN!!! This last time We got a phone call 2 and a half weeks before it was due to tell us our insurance is coming due, I said we are still waiting on the paperwork and her reply was, OH, I guess I can send you that.... Well they do like to increase the rate every year ( this last time it was $200.00 more we have been with them 7 years and had never put in a claim and we are seniors ! we informed them that we were going elsewhere and they told us ( threatened actually ) we had to sign release forms so that they could let our mortgage broker know that we no longer have insurane with them . and even after we said we wouldn,t be getting our insurance through them anymore they sent us a registered lerr telling us we owed them $57.00 as they automatically renew it We always paid the whole year at once ( never monthly payments ) What gives them the right to do that!!!!! We mentioned car insurance and their reply was ,Oh thats different I would tell anybody that is thing of getting insurance with them to run the other way. If i had a choice their rating would have been a 0

i am not happy with westland service until i met Zulfiquer Rawan Rashid this person went above and beyond to help me get proper coverage. He is kind patient and does his job better than anyone I have dealt with in the Gibsons branch ...thank you Zulfiguer

Westland insurance is probably the worst insurance provider I have ever worked with. Not only is the customer service horrible but when I have attempted to update my insured address due to moving, they send me confirmation that it was complete but never update the address.

So for a year I was paying insurance on an address I didn't live in. They took no accountability, and tried to charge me more money on my premium to update the address. This is all despite showing proof in writing that they had confirmed they updated it a year prior. Do not waste your time or money with this company. Most insurance companies are awful but Westland express is by far the worst.

Murphy is the Broker in affiliation with Westland and Unica Insurance Company.You'll be pleased to have chosen them. Arguably the best in every catagory. Our sincerest thanks go to Val Horvat, Ameria Lewis, Jasmin Paino, Brent Murphy, because they are so proficient and outstanding in every way.
If you want the very best in insurance, look no further. Call them at (866) 737-3630

Phone number listed at Southpoint location i dealt with does not connect to that office location. Tried many times but could never contact them directly. After 2 days, I could no longer deal with so many that argued with me rather than solve my issue. Went there in person to cancel my insurance with them. They did not acknowledge my issue but argued with me. I did not get a refund. Went to Schill Insurance. Refund, new plates all in 10 minutes. Never go there they do not help.

We were un able to drive for over a week because our broker with this company would not answer the phone, and would not respond to voicemail or email. We sold our minivan and purchased a larger vehicle but could not transfer our insurance because our broker would not respond to us and would not answer our calls, and no one else from the company would transfer our insurance for us. Then when we finally got our vehicle insurance transferred, they hiked our rates. Our broker said he would look for a better rate for us when our policy came up for renewal, but never did, and quit responding to us entirely. Since our broker would not respond to us we decided not to renew, and to switch insurance companies (we saved over $600 by switching to someone else). We left messages with our broker saying we would not be renewing our insurance. We also called reception and told them we would not be renewing because our broker will not respond to us. The company continued to bill us anyway. We called reception again, and they told us they could not cancel, we would have to talk to a broker. They transferred us to another broker who did not answer us or respond to our message either.

Just cancelled my account. My credit card was hacked, and while waiting for a replacement Westland charged me another $35 reinstatement fee.
Square one had lower rates, so it made sense just to cancel with Westland and not pay the reinstatement fee as it’s not actually an amount owing.

Just finished taking to csr after so many emils and tp calls just to get a copy of tenant ins as requested by our property mng it's almost 3 weeks she told its all digital if we could not handle it cancel it and go to some other ins as I am sure u record all comm pls check it conv on Oct 5th around 3 pm toronto time greate cs
So many calls emails I am not sure we will get the copy of ins digital or not be kind ins is in my wife'name

"Laurie" of Abbotsford's High Street Branch was helpful and diligent with a prompt callback with info when trying to locate my preferred branch manager, "Paulette Bickwell" now manager of Langley's Fraser Crossing.branch.
Both Westland Insurance representatives are reliable and customer friendly. My thanks.
D. D. in Delta, B.C.

While visiting the bank, I quickly visited the Westland office for my ICBC renewal. Tom was the person who helped me, and it was great. When entering the office, I already heard laughing and after a few moments I too was laughing. What a great atmosphere! My appreciation for Tom grew, when he actually went above and beyond to help me. Great guy!