West Louis Reviews 

1,005
•
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 88 reviews, most reviewers were somewhat happy with their experience overall. Buyers frequently mention that the products often match online descriptions and deliver reliable quality. Shoppers also appreciate receiving their packages quickly, alongside discovering a diverse selection of apparel items. Many individuals find the ordering process straightforward and enjoy the stylish designs available on the platform. However, some customers also noted significant challenges regarding customer service communication and response times when issues arise. Reviewers additionally experienced persistent problems with incorrect sizing, wrong merchandise sent, and unexpected shipping delays. Several people expressed frustration over international return shipping costs and difficulties securing refunds or exchanges.

What people talk about most

Product

Clients share ambiguous opinions on product with many reviewers praising the good quality, beautiful designs,... See more

Quality

Reviewers highlight ambiguous aspects of quality, as some consumers report receiving great apparel with very... See more

Order

Users describe negative interactions with order, highlighting major frustrations regarding missing items,... See more

Response time

Customers had negative experiences with response time, frequently reporting that emails and messages were... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers report quick... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The company delivered as promised but there was no tracking information. The bigger issue was the quality and finish of the jacket. Material was ok, but it has zippers that were very jagged and unexpe... See more

Rated 3 out of 5 stars

I love the clothes. The only real issue I had is that my order arrived without something and I reached out to them telling them that and although they did eventually issue me a refund, I never actuall... See more

Rated 3 out of 5 stars

I like the clothes you sell but when I placed my order, the jeans looked totally different when I received them but the shorts were great

Rated 2 out of 5 stars

I'm hoping this review will spur some action. I ordered a jacket in early September, received it in a reasonable amount of time, but it was too small for my husband. I immediately submitted a reques... See more


Company details

  1. Clothing Shop
  2. also in
  3. Fashion accessories shop
  4. Fashion designer

Written by the company

West Louis brand offers high quality men clothing and accessories, With unique designs and approach for the modern gentleman. Designed with perfection.


Contact info

2.9

Average

TrustScore 3 out of 5

1k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(1,005)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Total scam

Total scam. I ordered a leather briefcase. They sent me one stamped with a random logo of some other brand. The handle of the bag broke within 10 days. I emailed them multiple times for a refund and they never replied.

5 February 2026
Rated 1 out of 5 stars

WARNING

WARNING. This online store is a scam. They will not exchange, they will not take returns and worst of all, if they are out of an item that you ordered, they will just send you the closest thing to it. THIS STORE IS A SCAM…..

24 March 2026
Unprompted review
Rated 1 out of 5 stars

This whole brand is a scam.

I purchased a fur coat on their website for almost $200, and only ran into problems from there.
First of all, packaged arrived much later then originally promised, once the package arrived I realized that the quality was actual garbage, The material was very low quality and the fur on the hood was just a 1-in strip attached with snaps and looked terrible.

When I wanted to return the coat, they said I can only return it to China and I will have to pay for the return, which costs a lot more than the code itself.

13 January 2026
Unprompted review
Rated 1 out of 5 stars

Buyer beware

Buyer beware, jacket sizes do not align with US sizes. XL is a medium. I went to website to cancel prior to shipping because of time of delivery didn't match my needs. They never responded to my request and shipped anyway. 30 days later I received it 2 sizes too small. Requested to returnand shipping costs same price as the jacket. Do not buy from this company!!!!!!

4 April 2026
Unprompted review
Rated 4 out of 5 stars

Delivery

Apart from some delivery issues coats look good and are pretty decent quality

6 January 2026
Rated 5 out of 5 stars

What made my experience great was I…

What made my experience great was I received a product that was great it looks exactly like it should have when I bought it, but after wearing it just once I noticed that the zipper part from the upper shirt of the tracksuit was rubbing up against the fly part of the bottom and causing the fabric to where roughly and in time would have caused a hole or a rip of some sort. I contacted the company and notified them and they were nice enough to send me a new set which hasn’t arrived yet, but I look forward to its arrival thank you for your help with this problem. I appreciate your time and consideration and look forward to purchasing from you again in the future. Thank you for your consideration and help Jeremy Pickering.

27 February 2026
Unprompted review
Rated 1 out of 5 stars

If i could it 0 stars i would

If i could it 0 stars i would, i received a puffer vest that was ripped and i tried to get in touch with them. Oh boy, is it difficult to try to get some customer service with them.

So please, for god's sakes, stay away from this company.

18 December 2025
Unprompted review

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