Firstly, my Alys slippers are delightful! Cosy, easy to slip on, lovely dense sheepskin lining. Secondly, they came super fast, and in very sensible packaging, and I had a nice follow-up email from... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I purchased slippers as a Christmas present for my partner. I let him try them on without looking (although I think he peeped) to check size and comfort. He says they are great, really comfortabl... See more
Company replied
I have been looking for sheepskin slippers for a while but having extra wide feet have had difficulty. I asked if they did wide fit and recommended the Gwen. Had them a week now and can get my feet... See more
I really love these sheepskin cushion covers. They look and feel soft and luxurious on both sides, and are very well made. I have put in 50cm feather cushions so they are robust and supportive. Also l... See more
Company replied
Company details
Written by the company
Heatons, formerly known as Westmorland Sheepskins. The same people, the same product just a better fit of packaging 😊 The natural place to find your perfect pair of sheepskin slippers. Comfort is our stock in trade and warming you up is our superpower. We’ve spent the past 125 years keeping people cosy, naturally. We’re the sultans of snug. We travel the world sourcing sheepskin, the planet’s oldest and ultimate insulator, ensuring our strict ethical and environmental standards are met and our suppliers are treated fairly. Every sheepskin product we make is created to last a lifetime, offering year upon year of woolly, dependable luxury. Better for the planet and better for you. Soul-warming comfort - naturally. We make luxury that lasts generations, using sheepskin so soft and luxurious that you’ll never want to put it down. Our products develop their own character, become part of the fabric of your life, memories attach to them as you reach for them time and again. Indispensable, dependable, that’s our kind of sustainable.
Contact info
Leeds, United Kingdom
- 03330906153
- hello@heatons.com
- westmorlandsheepskins.co.uk
4.9
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Heatons (Leeds) Ltd
Thanks Karen for the review. Glad we were able to help. Tim
Excellent quality of goods
Excellent quality of goods, extremely reasonably priced, and very swift delivery. I am thrilled with the gloves and will certainly buy other things from you in the future.
26 November 2024
Reply from Heatons (Leeds) Ltd
Thank you so much for your review! Selling once is the easy part—the real test is when customers choose to come back. We’re so pleased you’ve had a 5* experience and look forward to welcome you again soon. Tim
Good product and price prompt delivery
26 November 2024
Reply from Heatons (Leeds) Ltd
Thanks Phil for the review. Best Wishes Tim
The site is easy to navigate my order…
The site is easy to navigate my order made up quickly sent out and arrived without the misses finding out for part of her Christmas many thanks and have a good Christmas and a good New Year
26 November 2024
Reply from Heatons (Leeds) Ltd
Well done us and well done you, for not leaving it to the last minute! Hope your wife enjoys them. Tim
Really lovely soft and cosy
Really lovely soft and cosy ! The real thing best thing for presents for people you don’t know what to get
25 November 2024
Reply from Heatons (Leeds) Ltd
Thanks Rozz for the review. The Sheepskin hot water bottle covers are a super gift Idea. Best Wishes Tim
Black sheepskin mittens
Black sheepskin mittens, lovely item, beautifully made.
Quick delivery.
No more cold hands when dog walking.
25 November 2024
Reply from Heatons (Leeds) Ltd
Thanks for the review - Glad the mittens are keeping your hands warm!
Reply from Heatons (Leeds) Ltd
thanks for the review Martha. Warmest Wishes Tim
Quality product well delivered
25 November 2024
Reply from Heatons (Leeds) Ltd
Thanks Helen. Best Wishes Tim
Reply from Heatons (Leeds) Ltd
Thanks Gill, We’d love to know how we can squeeze that last star out of your experience. Best Wishes Tim
Sheepskin slippers
Lovely slippers and well made. Bought 2 pairs, his and hers. Would highly recommend Westmorland Sheepskins and would certainly shop here again. Thank you for roasty toasty feet 😀
25 November 2024
Reply from Heatons (Leeds) Ltd
Thanks Kim for the review and recent order. Glad you both have toasty feet now! Best Wishes Tim
Reply from Heatons (Leeds) Ltd
Thanks for the review One of the best ways to enhance the effectiveness of sheepskin mitten or gloves is to gently warm them before use. Either on the car vents or just popped on the radiator just before you leave house. Tim
Received item which I ordered and was…
Received item which I ordered and was pleased with price and delivery and item 😀
25 November 2024
Reply from Heatons (Leeds) Ltd
Ticks all the boxes this review - Thanks David. Warmest Wishes Tim
Super snuggly Slippers!
My slippers are amazing. So warm and cosy and super comfortable. I love that they are silver too! Thank you
11 November 2024
Reply from Heatons (Leeds) Ltd
Thanks for the review! Erin in Silver are proof that slippers don’t have to be boring. Best Wishes Tim
Great slippers and customer service!
I have had a few pairs of slippers from Westmorland and all have lasted 3+ years. The team are all super friendly and helpful - thank you Westmorland! :)
28 October 2024
Unprompted review
I actually changed my order within 5…
I actually changed my order within 5 minutes of placing it, and they were able to alter it straight away, with no hassle. Slippers are great
22 November 2024
Reply from Heatons (Leeds) Ltd
Thanks Colin, that's the beauty of dealing with a small independent. We pick and pack everything in house and a real human answers the phone when you ring. Best wishes Tim
Great product
Great product, quickly delivered. These gloves have made such a difference to my Raynauds in these below zero temperatures we’re currently experiencing.
The only downside is a personal sensory one, in that as it’s a natural product the thickness is slightly difference in each hand … but it does not affect their warmth and I am delighted with them.
22 November 2024
Reply from Heatons (Leeds) Ltd
Thanks for the review - One of the best ways to enhance the effectiveness of sheepskin gloves is to gently warm them before use. Use a hairdryer on a low setting before you leave the house or place them near a car vent as your vehicle warms up. Warm Wishes Tim
Hand Made by Family Business
The products are well crafted and quality natural materials; they are exactly as described; delivered on time - excellent service, I will have no hesitation in shopping here again
11 November 2024
Reply from Heatons (Leeds) Ltd
Thanks Christopher, for the review. Please do re visit us when you need your next pair.
Best wishes Tim
Not good value for money
After only 11 months they are really worn down into the soles and missing fur. After sending an email, they said that they just need new insoles (which you have to buy) but actually they are beyond repair. Not got value for money, better off buying a Primark pair and replacing them frequently.
Appreciate your reply. Considering how long they lasted, and how uncomfortable they now are, I wasn’t interested in investing more into your products.
2 December 2024
Unprompted review
Reply from Heatons (Leeds) Ltd
Thank you for your review Kay. Sheepskin is a natural material, and like any high-quality product, it will experience wear over time, particularly in areas of friction such as the heel. If something is used every day for nearly a year, it will naturally show more wear and tear compared to occasional use. This is completely normal and not something we see as a fault of the product.
As a gesture of good will, we did offer you a generous discount off new pair, which you chose not to take up. Many of our customers appreciate the comfort and quality of genuine sheepskin and choose to replace their slippers annually, understanding that natural wear like this occurs. They’re happy to continue investing in a product that provides such unique benefits and thats why we receive such high levels of feedback from new & returning customers time and time again.
Best Wishes Tim
Gorgeous sheepskin cushion covers
I really love these sheepskin cushion covers. They look and feel soft and luxurious on both sides, and are very well made. I have put in 50cm feather cushions so they are robust and supportive. Also like the fact that they are made of offcuts to reduce waste, although you'd never know. Very good price compared to other (single-sided) sheepskin covers.
22 November 2024
Reply from Heatons (Leeds) Ltd
Thanks Diane, this is a lovely review :-) glad the cushions spot on. Tim
Reply from Heatons (Leeds) Ltd
Totally Great Review! Thanks Paul.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.