Westpack A/S Reviews 2,668

Very positive experience. Very responsive and customer service was great. The quality of the product is beyond my expectations

Always a five star service delivering to UK

Good products and good service consistently.

Easy ordering system, good quality products and fast delivery.

Friendly staff. Clean store and decent prizes. Best in Mokopane town. Always have stock of everything. Never runs out of stock. Great deals also. Would recommend to anyone looking for big savings and great quality en awesome shopping experience

Fast shipping, good price. All in all, great experience. Will buy more for sure.

Great customer service. My order was filled quickly and I was very happy with the quality. Also appreciative that you can call and talk to a real person if you have questions.

Excellent Packaging and Service!

I recently ordered custom packaging for my products, and I am beyond satisfied with the result! The quality of the materials is outstanding, the design is elegant, and every detail was executed flawlessly. The packaging not only enhances the presentation of my products but also adds a luxurious and professional touch.

The team was incredibly helpful and attentive, ensuring that my specific size requirements were met. The communication was smooth, and the production and delivery were timely.

Highly recommend for anyone looking to elevate their brand with high-quality packaging! I will definitely be ordering again. Thank you for the amazing service!

Very nice quality boxes and tissue paper..I’m a new customer and everything was so easy to setup.

Searched the internet including eBay looking for some decent new empty watch boxes. I then came across Westpack, first of all I was a little concerned that they were Danish, and I was in the UK. I shouldn't have been !!
They had exactly what I was looking for, at a great price. They're communication was excellent, packaging as you would expect from a packaging company was spot on, and delivery was very quick. What's not to like, I would 100% highly recommend this company to anyone. Many thanks and kind regards, Jim.

Quick shipping, products are high-quality and look great!

I was a customer for several years with Westpack and so far, besides small mistakes from the company side, which were sorted immediately, all was ok.
Unfortunate , this has changed.
I had just my usual order , 3-4 times per year, always mostly the same items.
I received last Friday my last order and unfortunately some of the jewellery boxes which I had ordered was send wrongly. So I contacted them immediately via website chat last week, which was closed already for the weekend, so I was aware to wait till this week to get a reply.
This morning I got a two liner email, which told me …. Send again the chat now via email and photos . Well I was not aware to be such an untrustworthy customer after all the years but I understand, and I did all as requested.
I did resend my chat info and also the ”proof” pictures and then got this response.
” …We are going to send the correct ones now and you send back the wrong delivered ones per later delivered shipping label..”
There was no apology, no information what companies have to be used etc. I off course will send back the wrong delivered one, but a few more information which Company etc. Would be simply a basis needed information!
I send them then an email and expressed my really unsatisfactory for this kind of communication and handling and all I got was an answer… we are all humans and doing mistakes.
Well, nice try and excuse, and I know this, However this was not my point of complain. In over 30 years in customer related businesses, I always took the time to contact a customer when something was for what ever reason gone wrong or mistakenly wrong delivered or something else was not handled to the customers request. And I did this in general, no matter for the reasons.

I think it was quite rude and you can now reply to my review as I can seen on previous low reviews.
Fact is, I was treated not as it should be handled. Shame, I thought this was a reliable and customer orientated company.
Unfortunately , this is not the case!
I will not recommend them anymore.

Additional I have to mentioned that the quality of the new postal boxes has dropped.
They used to be high quality, but now they don’t even close properly or bend.
It needs far more taping to secure a save and closed up shipment, which is not really environmentally….
For the postal boxes, I have already found another company. It’s a shame because I really liked the quality they had before.
Why changing a good reliable product, which many customers liked as I can see on the comments?
It’s not only about cost for production, it’s also about to provide a good product! The new post boxes definitely are not near the quality of the previous ones.

!!!!!!!! Update 11/03 !

This is an update as for any problems, this company doesn’t solve it but comes with times lines in any negative review.
The problem is within the company, and they should face it and fix it instead of calling all day about all the emails etc. THIS DOESN’T HELP !

Here my response:

Everyone makes mistakes, and this is, as I wrote not the point here. But getting treated with not even one word of sorry or any apology but like a staff who has to do the work for you….. well that’s quite arrogant and as I wrote before, maybe we are a too small company.

And what a surprise you didn’t refer to my comment to the poor quality of the new post boxes as so many already stated….. what about this?

Please fix the problem, teach your staff to be some kind of professional to handle a problem.

Don’t put excuses and timelines on email contacts here!
The problem lies in your company and the treatment of you customers by your staff!

!!!!! 2nd. Update 12/03/2025

Well, I’m honestly lost for words. The ” representative “ for this company doesn’t stop sending me emails and have endless excuses and actually now accusing me to be unfair.
Let me be very clear and put it to the point.
1. Your company have send wrong items.
2. I contacted your company and got the information that the replacement will be send and I have to return the wrong send ones. Absolutely correct, but without return information, this is not possible!
3. I addressed that I’m unsatisfied which such kind of response and missing information for the return.
4. I received a rude answer, just stating I have to understand…….everyone makes mistakes.

Yes, that’s true mistakes can happen , but I would apologise if I or one of my staff would do such communication error to a customer.

5. After I put my review on trustpilot, the emails I received was getting more negative and I have to say now, enough is enough!

I will not change my review as it is honest and what I experienced!
The problem is in your team and better customer service should improve with better training in customer service and relations!
I would not accept if my staff would brash off a customer request like your staff did.
This will ensure bad reputation!

The customer service and products can’t be faulted. As a customer who asks a lot of questions they showed patience and answered all my queries fully.

31 email for sending the non logo items in advance and not waiting for the logo printing. This is the second time when they send the ordered items twice and wether I ahve to pay twice the amount I ordered originally or it has to be organised to send back the redundant part.

Trine went above and beyond to help us in the best way, and always so friendly!

Great help & products :)

Excellent quality and service. The delivery might be faster when the World strives for the next day delivery. But if you count in 1 week delivery time within Europe, then it is ok.
We will continue using Westpack products as there is no equivalent.
Great job!

10/10 Work with them regularly, great service! Good quality.

Easy ordering fast delivery of custom print on my boxes and quality is always perfect. Every jewlery box 100%

Always such great products. Excellent customer service and fast shipping even though coming from abroad.