Westpack A/S Reviews 2,668

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including packaging, boxes, and custom-printed items, often highlighting their professional appearance and durability. Many appreciate the efficient service, quick order processing, and fast delivery, noting that their orders arrived promptly and accurately. The ability to order custom branding in smaller quantities is also a significant advantage for many businesses. However, some people were dissatisfied with issues related to order accuracy, reporting incorrect logos, quantities, or colors. A few other people also felt that the delivery service could be inconsistent, with some experiencing delays or lost parcels. Additionally, some customers mentioned difficulties with communication regarding tracking and occasional problems with damaged packaging upon arrival.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the exceptional print quality,... See more

Quality

Users describe positive interactions with quality, consistently praising the exceptional print quality,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast delivery... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight the reliability,... See more

Order

Reviewers highlight positive aspects of order. Many customers appreciate the flexibility to order in smaller... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good company , nice range of products. Would love to see more coloured boxes , they are a bit limited on that. The limited edition range is ideal but can these be permanent ? Website is easy to us... See more

Company replied

Rated 5 out of 5 stars

Truly high-quality packaging and excellent service! I was contacted four times via e-mail to make sure every detail was correct that shows how much care and attention goes into the process. O... See more

Company replied

Rated 5 out of 5 stars

I’m so happy to have found Westpack for my business packaging needs. I’ve ordered from them twice now and absolutely love their jewellery boxes - they’re high quality, sturdy, and have a very profes... See more

Rated 5 out of 5 stars

First and foremost, I love the fact that Westpack buys great packaging in bulk and is able to custom print smaller, more manageable quantities of boxes and gift bags than bulk suppliers demand. I... See more


Company details

  1. Packaging Supply Shop
  2. Jewellery Equipment Supplier
  3. Packaging company
  4. Packaging

Written by the company

Westpack sells quality packaging and displays to more than 28,000 customers, all across Europe and the US. You can find almost everything you need to run a successful jewellery shop, online shop or jewellery brand, at Westpack. Quality branded jewellery boxes, beautiful jewellery displays, excellent carrier bags, colourful pouches and much more. We are a modern, Scandinavian company, established in 1953, that delivers to all companies and brands, large or small. We take care of our customers, so with us, you are in the best hands.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 94% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Excellent service

Excellent service!
But prices did raise a lot in the last year since I bought boxes the last time.

1 July 2025
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Hi Camila, we are glad to hear that you are happy with our service. The prices have increased in the years between your orders, I know, but that is unfortunately a result of many thing happening out in the world, which we cannot control. I hope you will still be a customer for years to come.

Rated 5 out of 5 stars

Truly high-quality packaging and…

Truly high-quality packaging and excellent service!

I was contacted four times via e-mail to make sure every detail was correct that shows how much care and attention goes into the process. Once everything was confirmed, production started.
My order arrived quickly, and everything was just perfect.

I’m genuinely happy with the result- the Fillanna packaging is not only high quality, but also thoughtfully and beautifully designed. You can truly feel the love and style behind it.

Highly recommended!

1 July 2025
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Hi Anna, thank you for your great review. I have passed your review on to Nada, who helped you with your first order. She is happy to hear that her work made a difference for you! Have a nice day!

Rated 5 out of 5 stars

I’m so happy to have found Westpack for…

I’m so happy to have found Westpack for my business packaging needs. I’ve ordered from them twice now and absolutely love their jewellery boxes - they’re high quality, sturdy, and have a very professional appearance.
There were a few minor issues at first, but Jette handled everything quickly and efficiently. She was fantastic and went above and beyond to help.
Westpack is a reliable company, and I won’t be going anywhere else for my business packaging. Thank you

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Packaging Company

First and foremost, I love the fact that Westpack buys great packaging in bulk and is able to custom print smaller, more manageable quantities of boxes and gift bags than bulk suppliers demand. I tried a bulk purchase from China once and had problems storing boxes of 1,000 units I would have no need for in 4 or 5 years. I am also launching 4 different brands, and once you download your brand’s logo, they keep it saved under your profile so ordering bags to match boxes or reordering is a breeze. Finally, last but not least, a special shout out to Ida Overgaard whose customer service and attention to detail is beyond compare.

Matthew Bogosian
Los Angeles

1 June 2025
Unprompted review
Rated 1 out of 5 stars

I haven’t received half of my order

I haven’t received half of my order, once requested a reimbursement I was informed that they cannot do it until the stock gets back to them (it was send somewhere else apparently). It’s been 3 weeks and no news…so not only I didn’t get what I ordered but also still didn’t get my money back. I am a customer since 3 years…really disappointing !

6 May 2025
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Dear Monika,
Thank you for rating us on Trustpilot.

I'm sorry to hear that you did not get the customer service you expected this time.

I have talked to my collegue who handled your order and I see where it went wrong.
Unfortunately, half your order was sent to another customer and my colleague wanted to wait for them to come back to us, before she could make the refund.
We should have made the refund straight away.
We have rushed to do it yesterday, so the money should be back in your account by now.

I apologize agian for the mistake on our part and hope to be able to keep the good cooperation, we have had with you until this case.

Let me know if you have any furhter questions or comments.

Kind regards
Jeanne Rasmussen
Retail Manager, Westpack

Rated 5 out of 5 stars

Perfect Items

Perfect Items! The one I searched for a long time!
I make wood gadgets, and the package I found on west pack are perfect or my shop.
Really nice product, fast shipping!

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Happy with the product and service

I worked with Ida to get my logo up on a ring box. She helped tweak (minor removal of details) to get the logo ready and provided a proof quickly. She also answered my questions quickly. The boxes look exactly as I had hoped, and I will be using them again for future jewelry box needs.

9 May 2025
Unprompted review
Rated 4 out of 5 stars

Quick and efficient delivery

Quick and efficient delivery. Personnalization great.
I don't put a 5star experience, because the description of the products (ie box for delivery) were not that great, and although the sizes are completly ok, delivery ok etc..., I found the boxes a little too thin for my products. I will be more thoughtfull on my next order (single groove /double groove/triple groove)

23 May 2025
Unprompted review
Rated 5 out of 5 stars

very fast and beautiful

it was my first order and the team was very reactive and flexible. the service was very fast and Westpack enabled me to pay for express shipment to get my products on time for an event. I ordered personalized shopping bags and they look very beautiful. I will definitely order again from Westpack and I recommend them!

5 May 2025
Unprompted review

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